Horrible experience, ungodly slow network, gauging fees, they hold your funds and force you to add more money to transfer or withdraw any money out, requires you to re sign in repeatedly (within minut... See more
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Its gotten so slow and its full of ads now.... Also too many confirmation screens like why open another popup screen just to click "back home" when its not necessary... With companies/projects l... See more
Company replied
Whilst the genuine platform is probably functional, sadly it's being used by scammers who pretend to transfer crypto to a genuine platform i.e. Coinbase, but nothing appears. An email from the scamme... See more
Terrible bridge and swap experience They don't fill anything properly. They are unable to convert a stable coin into POL (a coin with tons of liquidity) and giving a lot of BS reasons. Absolutely h... See more
Company replied
Company details
Written by the company
A crypto wallet & gateway to blockchain apps. Start exploring blockchain applications in seconds. Trusted by over 30 million users worldwide. Buy, store, send, and swap tokens. Available as a browser extension and as a mobile app; MetaMask equips you with a key vault, secure login, token wallet, and token exchange—everything you need to manage your digital assets.
Contact info
Bogart Street 49, 11206, United States
- www.metamask.io
You should know
1.4
Bad
654 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 43% of negative reviews
Typically replies within 1 month
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Cannot connect manually and support…
Cannot connect manually and support dont even understand that..Really poor service and going to withdraw all my tokens from this wallet.
October 1, 2023
Unprompted review
Reply from MetaMask
You can manually connect dapps: https://support.metamask.io/hc/en-us/articles/360045901112-Manually-connecting-to-a-dapp - FYI, you dont need to withdraw to use a different wallet. MetaMask is a way to access your account, not the account itself. You can import the Secret Recovery Phrase into any EVM compatible wallet. (and your associated accounts and tokens will be imported to that wallet)
We're sad to see we didn't meet your needs, but you certainly arent forced to stick with MM (and dont need to pay to move your coins & tokens, just import to the new wallet you prefer.)
If you need, you can reach our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
MetaMask Security measures are zero, opening the door to fraudsters
I have been included in a (eth-defi999.com) defi mining earning system through my Metamask wallet. But the people on the other side turned out to be fraudsters. The fraudsters even transferred the profits I earned and withdrawn to my Metamask wallet, as well as my principal, from my Metamask wallet to themselves without my permission and notice. In order to get my money, they deceived me again with various lies and stole it again under the name of deposit payment. My 1900 USDT money was stolen by fraudsters because Metamask was not secure.
September 23, 2023
Unprompted review
Reply from MetaMask
You connected to a malicious dapp. We have various mechanisms in place to prevent scammers from being able to harm our users, but at the end of the day, we can't stop users from clicking through the warning screens, and connecting to a malicious dapp.
Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
I have been hacked second times from…
I have been hacked second times from this metamask wallet there is no way I could be hacked second time beacuse it was a brand new wallet used one time and didn't connected my wallet to anything and already was installed the sweeper bot this is an internal job from Metamask working hand in hand with the hackers i swear I will never use again Metamask in my life they stolen me in total $5000.
September 28, 2023
Unprompted review
Reply from MetaMask
We never have access to users wallets. We constantly work to prevent scammer from harming our users, but we cant prevent everything users may choose to do with their wallets. Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
I definitely do not recommend
I definitely do not recommend this wallet which does not have protection against phishing. Customer service web page are non-sens, mail or contact for report phishing scam into binplorer is non-existent. The fees are extremely expensive. Secure is not good. Additionally it is important to communicate about an additional Metamask shortcoming. Please note that WIF (Wallet Import Format) is not a private key. This is the insecure Base58 checksum of a key, which is stored, unencrypted, in your browser history. Thousands of viruses or Trojans export these checksums to transfer web access to your wallet. Never use WIF.
September 22, 2023
Unprompted review
Reply from MetaMask
If you think you've found a vulnerability, we host a bug bounty program. Come get paid for it: https://hackerone.com/metamask
Metamask is the actual scammer
Metamask is the actual scammer. They stolen my money using some hacking bot and after seeing transaction account with money and address exist they told me they can't take any action against those frauds because its against their rules.
AVOID METAMASK
August 13, 2023
Unprompted review
Reply from MetaMask
We take action against fraud and scammers; but we aren't a legal agency, we're software developers. Reversing a transaction is not against our rules/policies, its simply not a feature of the technology. *No one* can reverse or block a blockchain transaction.
We try to prevent scammers from harming our users, but we can't stop everything users may choose to do with their wallets. Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
CENSORSHIP
A wallet that censors real DeFi products and comes bundled with a bunch of analytics.
No thanks!
August 3, 2023
Unprompted review
Reply from MetaMask
We have to act in accordance with the laws of the jurisdictions we operate within. This includes blocking some services to sanctioned countries. https://support.metamask.io/hc/en-us/articles/4783916052251
By their inherent nature, blockchains are virtually impossible to censor. You can change your RPC and IPFS settings (here's a guide on how to: https://ethereum.org/en/developers/docs/nodes-and-clients/run-a-node/)
Our analytics are anonymous. IP addresses are only used for the purpose of completing txns using our default endpoint provider (called Infura, we also run it. But we're working on a decentralized alternative: https://www.infura.io/resources/network/decentralized-infrastructure-network-early-access-program)
Here's our privacy and data retention policy: https://consensys.io/privacy-policy
Here's a more specific statement about some of the misinformation around that update last year: https://consensys.io/blog/privacy-policy-update
If you have any questions or concerns, feel free to reach out and chat with the team. We love transparency, and are happy to answer questions, help clarify our policies, etc: https://community.MetaMask.io/ or our Discord (https://discord.gg/Consensys)
All of my assets just magically disappeared
All of my assets just magically disappeared in a series of transactions that took place throught the day, today 8-4-2023. The support chat is useless and they claim that somehow I made a mistake. I'm not much of an S.E.C fan, but crypto need to be axed as an America investment vehicle until crypto can start acting like a safe reasonable and responsible investment. The wallet sells you or exposes you to the scam, then works hard and efficiently to protect the scammer....I only lost 500 bucks, but it could have just as easily been 5 billion. The whole crypto wallet system is designed to do this on purpose. My advice is only buy from actual American based investment firms...Fidelity, Blackrock, ....if you go through MetaMask, Trust wallet, or any other bs fly by nighters its only a matter of time before they decide to take your money and then blame you for them taking your money. RUN!!!! If they don't outright steal your money, they will use the Ether "gas fee" to bleed you dry. It's insanity, it's disgusting, and as of now it's perfectly legal to be a wallet thief. Stay away from any company that's not a respected domestic company.
August 4, 2023
Unprompted review
Reply from MetaMask
Few things to note: we dont collect gas fees (they pay the validators that run/maintain the network. Validators are public participants: https://support.metamask.io/hc/en-us/articles/4404600179227-User-Guide-Gas)
We never have access to users accounts. We are constantly working to prevent scammers from harming our users, but we can't stop everything users may choose to do with their wallets. That's one of the pitfalls of self custody. Much like a physical wallet, i cant prevent someone from leaving it open in the middle of the street, only educate why thats probably a bad idea.
Our HQ is in the US. (though we do have global presence and talent around the globe)
Our security arm (called Diligence) have been utilized by many of the biggest names in finance and web3 to ensure their web3 protocols are secure. (you can see many of the audits by Googling "Consensys Diligence audit." Many of the biggest names in web3, rely on our security expertise)
Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
Used to be a useful tool - no longer
Used to be a useful tool. Now the company behind the software has taken to censoring what users can and cannot transact with. Censorship does not exist in true DeFi. Avoid!
August 4, 2023
Unprompted review
Reply from MetaMask
We have to act in accordance with the laws of the jurisdictions we operate within. This includes blocking some services to sanctioned countries. https://support.metamask.io/hc/en-us/articles/4783916052251
This applies to services like our default endpoint provider (called Infura. We're building a decentralized alternative: https://www.infura.io/resources/network/decentralized-infrastructure-network-early-access-program)
Here's our privacy and data retention policy: https://consensys.io/privacy-policy
Here's a more specific statement about some of the misinformation around that update last year: https://consensys.io/blog/privacy-policy-update
If you have any questions or concerns, feel free to reach out and chat with the team. We love transparency, and are happy to answer questions, help clarify our policies, etc: https://community.MetaMask.io/ or our Discord (https://discord.gg/Consensys)
#FreeHex
#FreeHex
Its fake De-Fi! Its blocking HEX after the wich hunt that the SEC is doing now! Metamask is supposed to be a De-Fi wallet!
August 2, 2023
Unprompted review
So many bad reviews can not be wrong
So many bad reviews can not be wrong - and those with 5* reviews looks like paid trolls also.
Don't trust this app.
July 29, 2023
Unprompted review
Reply from MetaMask
There are a number of reasons MetaMask is the most used self custodial wallet on Earth.
We have a 413 reviews here. Check the Google Play/Apple store. We have more than 250,000 reviews there. (4.45 stars android/ 4.6 apple) Thus, TrustPilot reviews represents ~0.15% of only our Android reviews.
We value user input anywhere that its coming from, but you're making a judgement based on an a tiny fraction of our user feedback. Reach out to our helpdesk if you need help with anything: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
approved for 0 had 29,400 usdc sent to blockchain
I received an email from my tax program, that said some airdrop may have caused a taxable situation, of course, you would not expect a tax program that you pay good money for to send you to a scam site for a scam airdrop. So naturally I went to the site, connected for the bare minimum allowing the site only to see my wallet and make suggestions" There was a button predominately in the middle of the page click here to receive your rewards. I clicked, and as expected meta mask app opened with the accept or reject, and showed an almost 900 fee for these unknown rewards. Naturally I rejected the transaction, yet 29,400 USDC left my wallet when I saw the usdc was gone from my wallet, of course I was sick about it, but I went to etherscan to see what happened. The last transactions landing page had warnings all over it clearly saying this transaction was approved for 0 spend and 0 gas, yet my 29,400 usdc was none the less in the transaction. I don't care for what reason, ethereum, metamask , and my tax program are all guilty. I think how can ethereum process a transaction that was approved for 0 spend and 0 gas. I don't know if MM had anything to do with it or not, I just know i was nearly blind with stress, and no one was listening, just blaming me HOW SICK as I had done NOTHING but reject the transaction. Somehow the code is allowed to be ran offline and deleted because it doesn't go back to solidity. The entire community that will tell me some bs when I know what I did and I know what I saw. However in haste but way to late I found out about the revoke function. The function changed the landing page to show I went online and approved a transaction, the only approval was the revoke. I saved the coin apum and the pages source code. someday I will be able to prove it but there is no defence or excuse for allowing a transaction that has clear warning and statements that 0 spend and 0 gas was approved. Later the only code that was saved in this immutable transaction was proxy spend faked contracts. Furthermore the site stayed up and the chain continued to process transactions from known scam address. When this is allowed to continue even though it has been way too slowly established that it is a scammer, and I dont know if after knowing this if while they it appears have no way to stop it, seems since they know for so long that it is a scammer why they cant at least track it all down to the thief. But no excuse nor is there a defence to not have the ability to immediately freeze all his transactions in an exchange. The exchanges also know or should have known that they are receiving stolen property, illegal every where I don't care if they are dex or not there code should have a function, that stops money laundering there is no excuse for that, yet forking bad code with no solution for this, seems while knowing what a huge issue this is would seem to make them culpable. Still the code in the chain I think is first in line to blame. You cant allow your chain to run suspicious code offline still letting transactions that are known to have not be approved, bombard the chain until it's lack of logic accepts a forged proxy spend contract whose code has been ran off chain allowed to blow up because it doesn't return to Solidity, and allow that chain to be called functionable. It's trash. Smart wallets are evelving and multisig, but those who have been robbed by trash code and spent monts so stressed that they could barley see, I couldn't tell my wife I'm old already had a heart attack and only God got me through this without having a stroke. If this has ever happened to anyone else please don't revoke but get a screen shot right away and please get ahold of me. You POS scammers, I know your tricks you will rot in hell and don't waste time with me I will just point out how evil you are hash 0xdf1947ffb0cd3861e69fd91cf5a5b397a60e530490151ca803f9e5c195131c8e
November 1, 2022
Unprompted review
Reply from MetaMask
What Tax software was this? Id like to have a little... conversation with them (cracks knuckles)
We don't run the Ethereum network (most blockchains are distributed, EG: owned by the various people that own/maintain the equipment that runs the network)
We take fraud very seriously, and we are constantly working to prevent scammers from harming our users; but we can't stop everything users may choose to do with their wallets.
Reach out to our helpdesk so we can help investigate and provide next steps: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
2 years of using the app it robbed me…
2 years of using the app it robbed me of 400$ in overpaying fees I hope the this company burns and all is prisoned.. bullZhit customer service 2012 app interface, laggy UI and constant ZHITTY security leading to theft and the ones who this is the customer service… they are the one leaking our info to scammers
July 21, 2023
Unprompted review
Reply from MetaMask
It would be impossible for us to leak information that we dont have in the first place. We never have access to users accounts (our code is open, so you can verify this yourself: https://github.com/MetaMask - We never store users account data. Its only stored on your device, and is never stored on our services, or cloud providers)
Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
Tranfert abandonné sur reseau eth
Sorry, We are unable to locate this TxnHash
0xd04cc7b7abcba3680fd5a76d6477d32038252477aaedf856d1e599864a8f014d
June 30, 2023
Unprompted review
Reply from MetaMask
Contactez notre service d'assistance : https://support.MetaMask.io et cliquez sur le bouton bleu "Démarrer une conversation". Le bot vous posera quelques questions pour vous aider à vous diriger vers la bonne équipe d'assistance.
Solid platform
Solid platform, great interface, everything works smoothly. But a little bit higher fees
June 30, 2023
Unprompted review
Reply from MetaMask
Thanks for using MetaMask. If you need help, there's a feature you'd like us to add, or think of something we could be doing even better, let us know: https://community.MetaMask.io
Subscribed me to their emails without…
Subscribed me to their emails without my consent. Clicking the unsubscribe button doesn't actually have anything on how to unsubscribe and replying to the email asking to unsubscribe hasn't worked either...
June 28, 2023
Unprompted review
Reply from MetaMask
We don't ask for an email address to use MetaMask. You're likely getting bulk emails that target crypto users. User data being compromised has become all too common in today's age (here's an example of how they might get your email. As these are all crypto users, theres a pretty good chance many of these users will at least recognize the name MetaMask. Which makes the scam seem more legit - https://www.coindesk.com/policy/2023/08/25/ftx-blockfis-customer-data-compromised-in-kroll-hack)
This is one of the main reasons we dont ask for that info in the first place.
If you have any questions reach out to our helpdesk. We love to share our knowledge and experience: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
100% pure garbage
100% pure garbage. They are no better than any other crypto type company. You can never reach anyone thru their support line. And they just hide with a bunch of nonsense " troubleshooting " tips, yet that never gets you an answer. As much as I hate the government, they may be right by banning these vultures. Or at the very least let the people get 5 minutes with the creators of this.
June 16, 2023
Unprompted review
Reply from MetaMask
Sorry for the delay in response. (FRT, i suck. I am so sorry)
Thanks for the feedback (I've been trying to make the argument that there's too much friction with the bot connecting to the Support team. People need a person when they need help. The bot is helpful, but not perfect.)
There are a few ways to reach a person.
https://support.MetaMask.io - is the main support page (Start a conversation button starts a chat with the bot, which should pass you to the support team after you answer its questions - This is a secured chat, so is the best way to chat with us about private details)
These are public (so please don't post any personal details like name, email, wallet address, etc) but we're also here to chat, answer questions, etc. Reach out, we love to share our knowledge and experience.
Community forums: https://community.MetaMask.io/
or Discord: https://discord.gg/Consensys (#MetaMask-General is the best channel for MM questions/concerns)
Ignore bad reviews, highly recommend
So many bad reviews because of people's negligence, if you give someone the pin to your bank it will get drained!!, If you give someone your security words to gain access to your crypto
( intentionally or NOT! ) It will get drained end of story, do no click on email links even if it says metamask (check the email address it's always a dodgy email address) if you click them they can install viruses on your pc or even mobile, because you lost your crypto because you have been a Helmut in what world do you think metamask is going to give you money out of there pocket lol I digress, had crypto in here for years now never any issues and again I get sent emails because I comment on crypto channels on YouTube and scammers get my email of there or twitter and sent email in the hope I will click them, just dont click any links simple.
June 5, 2023
Unprompted review
Reply from MetaMask
To be clear, we didn't ask for an email address to create your MetaMask account. We probably don't even know your email address. (unless you sign up for the newsletter, community calls, etc. Even then your MM wallets addresses are never connected to an IP, email, or any personally identifying information. We strive to keep our data analytics as anonymous as possible)
This is all solid advice. Here's some more articles with some of the details about scams we see, and steps to keep yourself safe.
https://support.metamask.io/hc/en-us/sections/11294597751963-Staying-Safe-in-Web3
If you are ever unsure, go with your gut. Be skeptical, it will keep you safer in web3. If you need help, you are not alone. Please reach out, we're here to provide our knowledge and experience, and we love to share.
Menu > support from the app/extension or on the web: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
It's extremely disappointing and…
It's extremely disappointing and distressing to see how metamask treat customers.I bought presale coins,clicked on a phising link sent by an imposter representing the presale coin I was buying.Lost USDT and ether from my wallet.I raised concern through chat and they raised a ticket.Despite 4 attempts and over 2 weeks, they haven't resolved.The only assistance I asked them is " don't worry about the lost coins", "I need to protect the coins I can claim once the presale gets over.i can't claim the coins to a compromised wallet.i requested their assistance on how to claim the presale coins from website to a new wallet as my current wallet is compromised ".There was no response and no assistance.i contacted the chat helpdesk again,raised a new ticket, no response.In a situation where i lost ETH,USDT and can't claim the presale coins.Very disheartening to see this sort of treatment of your customers
June 13, 2023
Unprompted review
Reply from MetaMask
Sorry for the delay in response.
Do you have a ticket number or conversation iD? We take the quality of our support teams services very seriously.
Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions to help get you routed to the correct team in support.
Scammy customer service
Dodgy as hell you have to fill a trading quota before being able to withdraw my own money Absolute bs. So scammy and shady
June 2, 2023
Unprompted review
Reply from MetaMask
That sounds like a common scam. We try to prevent scammers from harming our users, but we can't stop everything users may choose to do with their wallets. Reach out to our helpdesk: https://support.MetaMask.io and click the blue 'Start a Conversation' button. The bot will ask a few questions then get you connected.
I hope the government will put you in…
I hope the government will put you in prison, still all my money, and if i want to swap, or transfer them I need to put more Ethereum on this ..., and the gas price is for example for 10$ transfer i need to pay 90$ gas fee
May 1, 2023
Unprompted review
Reply from MetaMask
Transaction Fees are determined by network demand. MetaMask doesn't set or collect them. We're working on a custom Layer2 solution to help reduce these fees. Learn more about transaction fees here: https://support.metamask.io/hc/en-us/articles/4404600179227-User-Guide-Gas
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