Metro Supply Chain Group Reviews 306

We are in dispute with them right now. They delivered an item from Best Buy, the driver admitted damaging our stairs and took a photo and contacted Best Buy (thank you for your honesty and intregity). However; the company is saying that we did the damage ourselves and that there is no proof he did it? (You know except the photo he took and submited!) so they have offered us $200 to fix the damage to our stairs. We've said we would like a proper quote and repair completed and they said this issue is closed. Is it? By who? You because you say so? Even though you've admitted fault? I've emailed a twice more noting we're not happy with the answer and would like to discuss this more but have not heard back from them.

They deliberately planned to deliver the product outside the office hours so it was undelivered.

We purchased a regular 36 inch household fridge Samsung
Bespoke which is absolutely deliverable through the standard 36 inch front door (we have an LG 36 inch fridge currently which was delivered without any problems a while ago.) and your poorly unqualified delivery guys from a subcontractor company, Metro supply chain delivery with absolutely 0 understanding of how to do the job properly and in a safe manner without damaging the customers property and brand new purchased goods were not able to deliver it. They pressured us to sign a waiver and release of liability form because they pretended to be unable to deliver a high end fridge. Which can be harmful to their budget if they damage it because of their incompetence. As mentioned prior, this is a standard fridge, coming in through a standard sized door. There was absolutely no reason to deny us the delivery.

Absolute garbage of a service. They ship products through for BestBuy and they don't show any details to track the damn order. Placed an order on 21st and still no update about it on 26th. And if you are reading this, metroe24, just shut down your company or improve the damn service

It says "Failed Delivery" for 3 consecutive days. No reason given. You just have to wait endlessly. And you cannot get a refund until they deliver. It's Best Buy's fault to use such low-grade company. I'll never buy online from Best Buy.

This crappy company deserve no star and every business dealing with them should be boycotted.

Package not delivered and I have spent DAYS sending emails and leaving phone messages trying to find out what the heck they are doing

No response

I would give them minus star if I could. I have a high end storage that accepts delivery as part of the service. They have a concierge with whom you can leave the parcels. This is my way to avoid porch pirates. Well the mental giant that delivered my package, left it in front of my storage unit and never told him. It was there fore two days. It is a miracle it was not stolen. How stupid are these people. Well from the rating I see here, pretty stupid.

Jouar and Mike, where very pleasant and extremely helpful. They took extra care in installing my oven and gave very helpful advice. They called before arriving and were on time.

Thank You!!

The company is Metro Supply Chain.

The delivery team were courteous and very professional . Exceptional service from Reefinder Singh and Jatin.

Ordered a washer and dryer from Costco two months ago. First set arrived a week after ordering - the delivery guys bring them upstairs and immediately say they cant install them because the wrong size washer hose was delivered. We make them at least stack the units and set up the dryer before they leave. The dryer doesnt work. they didnt test it before leaving. So wait another week for a new dryer to arrive. We bought the longer hose instead of waiting for a new one. They come back and promptly say they cant stack the new dryer with an old stacking kit! so we insist they at least install them side by side until the new stacking kit arrives. Two more weeks go by. more guys arrive with the kit. They say "why cant we use this stacking kit?" I say go for it! So they stack the dryer and leave. Well they didnt take the feet off the dryer and were reefing on it to line up the screws as well as asking me for windex to spray on the floor to make sliding easier. They also tangled up the washer hoses. First load of laundry and a screw pops out.the other one is only in half way and the bottom of the dryer is bent as well as the stacking kit. They never cleaned up the windex and its also under the washer and now i cant clean that either!. Wait two more weeks for a new dryer and stacking kit. They arrive and the new dryer is damaged off the truck. They leave. wait another week for another dryer - its also damaged and no stacking kit arrives so they cant stack it anyways. So here we are - still waiting. These guys know nothing, arent allowed to make decisions, have no resources other than to say so sorry we cant do anything. I will never buy appliances from anybody who uses these guys, ever again. I am out hundreds of dollars from taking time off work to wait for these fools and im still waiting!! Time means NOTHING to these people. Same with Costco. NEVER AGAIN.

I had an extremely disappointing experience with Metro Supply Chain's delivery service after a BestBuy order. Not only was the service subpar, but their handling caused significant damage to my property. During the delivery, the team damaged my home with their delevery truck, and on top of that, they broke the freezer (they actually drop it). The lack of care and professionalism was alarming. When I contacted customer service to report the issues, the response was slow and unsatisfactory. No serious compensation or acceptable resolution was offered, leaving me with both repair costs and frustration. I would not recommend using this company based on my experience !!

The worst delivery of my life, original delivery was supposed to be next day, but now it’s been 3 days and still nothing

Drivers have delivered to incorrect location. Drivers do not even attempt to deliver package, I've had them delivering my packages all week and have only had issues. They do not attempt to buzz into my building, nor do they attempt to call. I've tried updating my info with customer service, they tell me it's updated and still nothing. The drivers are useless and lazy, I witnessed one of them walk out of his car WITHOUT my package, walk up to the door, then turn right around and sit in his car. Immediately got an email my package couldn't be delivered, I had to flag him down to tell him I just watched him not even try. This is repeat offenses, all week the drivers keep saying undeliverable. Today, I didn't even get notified I had a package out for delivery. Suddenly, my package is not able to be delivered at 9:20pm. Who delivers at 9:20 PM? He took a photo of my building down the street, he didn't even bother driving up and parking at my building. This should be illegal, I will be reporting to BBB

Horrid experience. This company must be a scam. They rarely ever deliver their packages. I've had 2 deliveries from them that were returned to the vendor I purchased from. They make no effort to contact you- even with a cell phone number on the package. And the tracking system is a giant joke. I would pull their business license. Going to flag this with the Better Business Bureau and notify the vendor I purchased from to not use them going forward. It damages the Vendors reputation when customers never receive their packages.

ZERO STARS
I cringe any time I open tracking and see this company is being used. This isn't the first bad experience but the first time I didn't get my package.

My package is now being returned to sender because this company clearly doesn't hire people intelligent enough to use a buzzer code (apparently it's impressive they even made it to the building). 3 times the same driver (Venkata) showed up outside my building, took a photo of the door which clearly has the buzzer system next to it but didn't once actually use it. So 3 failed "attempts" even after I emailed them about Venkata being an issue and requesting a different delivery person. Seems I am not the only one with this issue. Are they doing this to claim they "returned to sender" but they're stealing our packages? Don't know what they plan to do with a replacement dustjacket for a book, it's literally only worth the paper it's printed on...

they've been "trying" to deliver something to me every day this week but continue to fail because of an error w my phone number - not that that has prevented other deliveries from other companies in the past, ever. customer service is inept. I've recieved similar copy/paste replies to each email that all fail to actually address my issue. one email copy/pasted my words and phone number from a previous email as a reply, rude but at least it gave me some hope... that was two failed deliveries ago.

Absolutely worthless shipping company. Took 5 attempts to deliver a couch from Costco. Damaged my house, left garbage in the driveway. Yelled at me when their delivery time was after 5 that THEY SCHEDULED. Costco will also be getting a poor review for this. They clearly have no intention of dealing with this group of incompetent morons.

I would give them zero stars if I could! I ordered a sectional from Costco and was expecting Costco's "white glove service"(includes set up and taking away boxes). NO white glove service occurred, delivery driver dragged 2 of 4 boxes along my hardwood floor and scratched them in the process and left the boxes unopened in the room where they were to be set up. The other 2 boxes were left in my garage unopened. Delivery driver said the boxes were too big to fit through my front door(my husband and I had no problem taking them out of the boxes and bringing them through said door??? Costco gave me a measly $100 Costco card for the lack of white glove service and Metro Supply Chain denies the scratches on the floor(although I had a witness and submitted pictures of damage). AVOID AT ALL COST!

If I could give them zero stars I would. The worst! There is a reputable online retailer I enjoy purchasing from the problem is they use Metro Supply Chain for there delivery service in my area. I have had to stop shopping with this retailor because of the horrible service, stress and time wasted with Metro. Consistently, with every delivery they go from “out for delivery” to “unsuccessful delivery attempt” the problem being there is NEVER any delivery attempt made. They have my phone number; no call is made. They have the buzzer code; it is not used. I know this because my cellphone records any calls, the building directory system records contact attempts on your phone and I have even put up a large sign in the building entry with Metro Supply Chain, the name of the retailer, my name, the buzzer code, and my suite number. They retailer is paying for a service; I am paying for delivery and neither of us is getting that service only frustration and wasted time. This company should not be in business.