Metro Supply Chain Group Reviews 305

Too bad you cant give a minus rating when it is justified. Usual window given for a delivery of a product I purchased from Best Buy Canada. When I received a call from Metro they were at my home, I asked the delivery person if he could wait another 15 minutes until I got there, as I was at work. He said he would wait but only 15 minutes. He lied as a neighbor told me no one waited around as she saw them arrive and leave two minutes later. RUSHED from work to find no one there, I was less than 15 minutes to make it there in time. It seems their time is more valuable than their customers. Best Buy will hear about this as it is a reflection of who they chose to do business with. I paid $50 for this delivery service, not worth a loonie, I would like a refund. Other reviews are just as negative as mine, how do these kinds of companies stay in business? They originate from the U.S. which says a lot right there as we can't even use our own services in Canada when we purchase products here. The other interesting thing, when I tried calling to reschedule the delivery their first option refers to "are you looking for a job" not customer service, their needs come first. Rotten process and rotten experience, the kind of company we all want to stay away from!

My item was never delivered. The tracking claims that delivery was attempted twice at 9-10pm but I was home both times and nobody knocked on the door or rang the doorbell. The delivery driver also did not attempt to contact me despite having my phone number. I could only leave voicemails for Metro E24 rather than talk directly to a person, and I received a voicemail in response a couple days later asking for my unit number.
I live in a house….
I left another voicemail informing them of this.
The tracking does not list any delivery attempts since the failed “attempt” a week ago and now states that the item is being returned to sender.
Avoid at all costs, and avoid any seller who forces you to use this delivery service.

I would gave negative stars if system permits. Absolutely horrible experience with Metro delivery individual named Shawn who was rude, unprofessional. He didn't even care after he slam down a fragile shipment right in front me and was unapologetic of his unprofessional behavior. No sure why Costco online use this delivery service at all.

I was so stressed out with this company that I caught a cold.

I waited at home two days in a row for my package because I missed it the first day. The first day of waiting I contacted them and they told me they couldn't deliver because they didn't have the buzzcode for my building. THE BUZZCODE WAS WRITTEN WITHIN THE ADDRESS. I don't know if they don't train their delivery people or they can't read, but it was there. I asked customer service if I could pick up my package somewhere but they said that they don't do that. If I missed my package again, that would be it.

The second day I waited all day at home with no updates. I contacted customer service but no answer.

Miraculously I got my package on the weekend.

How is it that a delivery company is this incompetent? Why can't they have an office to pick up packages or drop them off at a UPS store? I didn't choose to have my package delivered this way, and I don't recommend it either.

Worst delivery company available. Didn’t wait 5 mins even if they told me they would wait 15 mins. They are the worst. Called them and the customer service is even worse. No understanding of customer service. Escalated to the manager which was even a bigger mistake. This company should be banned.

Very professional. Got notified. Stuck to the delivery time period. Clean and We loved their service.

E24 is beyond terrible, Ive had 2 experiences with them not delivering the day thet were supposed to. They are used for SQDC same-day deliveries (provincial weed shop). First time they didnt show, I got an email about ten PM that night stating that the driver couldnt find my address (2433a, where the "A" denotes basement apartment) and didnt try to contact me by phone or message. Todays incident was the apartment number missing (Ive since moved from that basement) and contacting E24, they told me that they cannot modify an address on deliveries, even if its to add the apartment number....
Ill be going back to black market suppliers, as SQDC and E24 are both terrible, near-scamming in their operations.

One of the worst companies to deal with, and the infuriating part is that every major big-box store now offloads this burden onto customers. They employ the rudest, most thuggish, and laziest people imaginable who will lie to you about the condition of your home, argue/talk over you on the phone while you're on-call with dispatch to resolve things cordially, and threaten to take your purchase away while destroying your property in the process. The worst part? Dispatch and customer service are in bed with these guys and make no attempt to live up to their so-called "white-glove" delivery standards. I've been served four times, and two out of these four times have been nothing but headaches and frustration.

If you are from Calgary and ever get a delivery shipment handled by Saleem Zafari... stay away at all costs or at least try to reschedule to avoid this guy! This "champion of industry" will do all of the above to you and then act like a victim. Luckily, all was resolved well on my end, but buyer beware!

Would have given zero stars if that was possible.

Ordered from IHerb, the sweetener I ordered never arrived. Got a failed delivery message, tried to call Metro Shipping, there's no way you can speak to someone, the whole thing seems like a Micky mouse operation, this might actually be a scam. Put in a request with IHerb for a full refund. Will never order again from them.

Best Buy order, Delivery same day...NOT. I called to see where my order was and was told please wait for 2-3 days for my order. My parcel was not even picked up from Best Buy at this point and was told order cannot be cancelled or picked up by myself. This should be ZERO rating. If you want your order, best to pick it up yourself, REDICULOUS

Ordered from Ikea (Calgary) and was surprised they outsourced the delivery service. Had a 1-5 delivery window. I was at stop #19 and 4 pm came and they were still at stop #4. Did not even call me 30 minutes prior to them arriving like they were supposed to.

Also had ordered from Best Buy and surprise surprise, it's them again. They did not even call my phone number and skipped the delivery.

There should be zero or negative stars for this “non-delivery and lying about it” company. We purchased a washer dryer combo at Bestbuy on Laird. Shourkay (spelling?) provided great customer service and sold us on the installation and removal service as well-by a 3rd party. Then it all went to pieces. Final email with delivery confirmation night before. Ok. The morning of Im working outside the house from 8-12 and our contractor is working in the main hallway and entrance. Around 930 my wife gets a vm saying they’ve come to our house, sat for 20 minutes and waited but we were not home. We know no one came but there’s a nearby similar street so we tell the dispatch they’ve made an error and when will they deliver to us. We spend the next THREE HOURS on the phone with them-mostly on hold-as they try and blame us for not being home-and then send us a doctored photo of our house with a weigh bill added into the photo on the door but without the pouring rain or the big white note on the door asking them to call us at a different number. There’s were two significant negative issues in my his experience. First we didn’t get the items delivered on the scheduled day, a major inconvenience because we had made arrangements to be home on a work day for this. And second, covering up the obvious error by trying to blame us for their mistake instead of admitting the mistake and then focusing on getting us our items. This deceitful behaviour was not only shown by the non-delivery staff but by the various levels of management we dealt with with the exception of Jennifer from the Calgary office. Terrible company. Best Buy should stop using their services and consumers should make their own arrangements.

Absolute worst experience with these people. My first mistake was ordering something from HOUZZ. They use Metro to ship their furniture. Had a known how horrible the shipping was I never would have ordered. They called and arranged delivery of a piece of furniture by the 25th of March. I explained it HAD to be delivered by then as I was moving and no one would be at the address after that. Delivery was confirmed on the 21st that it would arrive by the 25th. On the 22, I am called by their Indian customer service who in a barely understandable language (was it English?) said that they couldn't deliver and it was stuck in South Carolina? It would have to be the following week. I explained no one would be at that address after the 25th we were moving and no longer returning so can the shipment be re-routed. She said I would have to contact HOUZZ. I emailed 13 times and no one got back with me at HOUZZ. Metro cancelled my order. I have no couch and the seller isn't giving me my money back because METRO said I CANCELLED. NO they couldn't deliver in a timely manner. I'd been waiting since March 3rd to get a damn couch and METRO people are so incompetent and can't understand a thing you say. To exacerbate the situation, Metro Customer service is beyond abyssmal. There is a serious language barrier and they clearly have no understanding of English as they are strictly reading like bots. Maybe they are bots.

Terrible delivery service and poor customer service. They have very limited delivery times available, and had to book two weeks out. Now a few days before delivery I get another text asking me to book delivery time....?. I call and am informed they canceled my original delivery day/time. Supposedly the person who scheduled the delivery didn't add the order details correct. SO here I am booking another week out. This is 4 weeks since my order was delivered. They do not let you pick up your own items. The man on the phone did not apologize once, kept saying "i understand" then moving on with conversation. This is a 3rd party company ruining order experiences for companies that use their delivery service. As a business owner I would not want my product associated with this horrible delivery service.

Holy ****...
This is easily the worst courier company on the entire planet.
The driver doesn't even try to use the intercom.
Why Best Buy? Why!?

The worst delivery company that could exist. Don't even try the deliveries, no customer support on the phone and no matter how many delivery instructions you leave to just contact you on the phone, they will ignore everything a d you will just get one notification from them that they cannot deliver the parcel. Such a garbage company....

This company is one of the worst. They are unable to follow instructions and are just lazy. We have had 4 failed attempts at deliveries by their drivers.

The first time was weather which is excusable. I understand you can't make it from the weather but it should be expedited to get to the customer when you can.

The second time they didn't even come to the door. They put the NA sign on the gate. My wife was waiting the entire time for the man with the kids.

The third time they failed to read Walk in basement on the delivery address and called the wrong number for contact. We were in the basement waiting with the gate wide open ready for them.

I had filed a complaint with their dispatch and they said they would get it first thing on the next delivery which runs on Saturdays.

Well, the fourth time they put ours after all these issues as the last one. They called saying they were going to be a little late about an hour before the delivery. Then at the time of delivery, they called saying they were canceling delivery.

Four weekends of my time were wasted because of these people. This is inexcusable.

Do not get anything delivered from this company. I've already filed a complaint with Costco about them.

The guy delivered at the wrong address and took a photo of my package which has the correct address printed on top and yet he manages to take not one but three photos of the wrong address AND even leaves the package right out side the wrong door.
Clearly this guy has some trouble in reading

Trash service. Ordered off Best Buy who apparently uses this courier.

Took all day for the tracking to update, received and email that it was picked up at 3pm. I'm a busines that closes at 430. And off course they tried to deliver at 8pm. Still have not received any type of notice about attemped delivery. I had to check the tracking thou best buy.

These people are just as bad and lazy as taskforce logistics (Amazon). Idi0ts.

They apparently attempted to deliver while I was at home literally watching my front door. People came to the house except nobody even reached for my doorbell. After the first message I went to watch, but then I left my phone aside. Apparently they won't ring your doorbell at all and call it a day. Oh and they will also keep the delivery fees because of course.

I contacted customer service and then they sent me a picture from my front door. It's all cool and great but you have to actually press it (I went to make sure it wasn't my fault before calling to not be an ass, but every single try I pressed it functioned as expected).