Metro Turizm Reviews 

I wish there was a rating of a zero ! I traveled with this bus from Istanbul to Goreme and my bag was stolen !! No one can help and they had the cheek to ask if I put the bag under ! And they don’t give you a ticket or nothing when you put the bag under the bus in hold ! Best of all they don’t speak English and smoke in the bus ! Also they don’t say anything to you when there is a toilet break Or anything. Avoid this company ! This company is a disgrace !

As others have said, this is probably one to avoid - which is something you can do, as there are other options for buses in Turkey.

The positives:
- clean bus, accurate schedule, fast and comfortable

The negatives:
- really unpleasant staff: as a foreigner who can't speak any of the local language, I felt like an alien or a stowaway on the bus. The staff mocked, scoffed, laughed on several occasions and didn't seem to empathize with a foreigner who had pretty standard requests (see next two issues)
- tried to get my partner and I to store everything in the hold, which included a laptop and tablet case, and clothes to keep warm during the overnight journey (they claimed that there was no room on top but we could see through the admittedly really clean bus windows that this was definitely not the case)
- completely failed to tell us how long we would be at each stop. This was a near 10 hour bus journey, and the bus does not have a WC. At the first stop the rude employer hastened me to go to the toilet (while they all had a cigarette break), so when we arrived at the next station, my partner was reluctant to go in case the bus left without her. None of the staff could speak English and seemed to be unable to empathize with our needs that we might need a toilet break and would need to know when it would be possible to fit one in during the scheduled stops

As I won't be doing another 10 hour bus journey in Turkey anytime soon, I cannot say I hope for better from other bus companies, but this was below satisfactory. Definite need for improvement here

I was going from Trabzon to Batumi, their price was double another agency in Trabzon terminal, I thought it was because the other one only drop us on the boarder. I confirmed with Metro guy and he confirmed that the bus should drop us in Batumi bus station but ended up dropping us on boarder as well with paying double the price. Also they messaged us late at night changing the timing of the bus from 09:45 to 08:30 AM.

I am travelling from Konya to Nevsehir right now. The bus is dirty and reeks of deep cigarettes smell. I complained to the driver/ helper - they seem unconcerned, and the driver is happily smoking a cigarette while driving. He even ran a red light in Konya. Terrible.

I give them 1 star cause I cannot give them none. Worst company ever.
Travelled from Trabzon to Kutaisi (Georgia). Bought the tickets online but never received them, apparently because I don't have a Turkish telephone number. Even if they ask for an email they seem not to know how to work with them and send confirmations only via SMS to Turkish numbers. After one day I had the receptionist of the Istanbul hotel I was staying in to call them and get explanations in Turkish. When we got on board we met just rude drivers and hostess, a bit racist towards strangers I would say. Drivers smoking while driving all the time. A 9 hour ride and just 1 stop to go to the toilet... at the Georgian border passport control, where they kicked us out of the bus and gave no information about where to get on board again. There was no toilet or snack stop but the driver stopped when he pleased to run errands. Among them to exchange repeatedly a lot of money in different Georgian exchange offices. They left us at the first roundabout of Kutaisi (10 km away from the city centre) and not at the central bus station as they were supposed to. Of course no explanation given. In Turkey we travelled with Pamukkale and they were amazing, with Kamil Koç and they were fine, with Metro and they were horrible. Stay away from Metro.

I booked tickets – that never were received. Money has been taken from my account and I've tried to contact Metro Turizm in every single way that I can – email, phone, Instagram. On the last mentioned – they BLOCKED me on Instagram after I commented if they have anyone who speaks english. An absolute joke. Do NOT book with them, you'll get scammed.

I bought the tickets from Istanbul to Varna. Later on I decided to cancel the trip. There were still 18 days prior the trip. Sales people at Istanbul Bus station were kind of mocking at me. First they sent me back and forward from office 121 to 50 and back saying the the refund is done there. After everybody refused to make refund, one lady told me that the refund can be done only bt a person who issued the ticket and that person was going to be at midnight. So, she suggested coming at midnight!!! and ask the guy if he would cancel the tickets. No visible reason for this was given to me for this behavious. The girl by the desk in office 121 was frankly rude telling me all the time that it was my problem not hers that I decided to buy a ticket and then return it. Are the rules of the company as insane as the ones demanding me to come to the bus station at midnight to catch the right person to ask a refund? I have no desire to check if it was black humour or there is really somebody canceling the trips, I just want to understand is it really possible to treat clients this way?

When I tried to reach the helpline, I failed. The form on the website asks for a turkish ID as an obligatory data to send the request and the telephone line just doesn't work for foreign numbers.

I put up with loss of 70 euros, but never ever again I'm going to travel with Metro.

24.06.2024 I bought 5 return tickets Istanbul - Varna for 20.08.2024 / return 09.09.2024. My bank account was charged (10240TL + 2560TL). Today is 28.06.2024 but tickets have not been emailed. There is no indication that seats are reserved on the bus. Contacting the company over the chat window multiple times - no response. Contacted over WhatsApp support - no response. Can not file a claim as Turkish passport ID is a mandatory field to file a claim (I am not Turkish). I can not contact HelpDesk line on their 0850 number as I am outside of Turkey. Metro Turizm behave like scammers.

Well, I went to my place, that's good.
You can buy ticket online, but in the end page will start infinite reloading with error. You can select a sex, but it will be opposite, I chose BAY, but in ticket was female. You can select chair, but they will assign another. In my case twice changed. There is completely no information where is the bus stop at the site. Call center replying only in Turkish despite "Press 9 for English", I called 10 times and nobody speaks English.
Comfort: 1. No TV (some broken, rest disabled). At bus stop somebody can take your place. When you come there is a huge scandal and you feel guilty just because they are asking you to find another place. What? In my case one old man was sitting there when I went back at bus stop. I said "Bu benim yerim", which I think should be like "This is my place", he ignored me, I stayed, after that there was a scandal. All people around him said like "This person is foreigner, doesn't know language, forgive him, blah blah". That is my place, I paid 1030 TL for that.
After crossing the boarding where is the bus? Who knows, if you ride first time, you will be completely unaware of the situation. I barely missed it.
There was a wifi probably and water in bus, that is good.

What could be improved: Disable "press 9 for English" because you don't have this support.
Add bus stops to your websites as google maps links.
Add approx ride time.
Do not change seats after ticket is booked.
Fix error at site.
There was "e-ticket is not available", only sms, fix it also, ticket should be available.
Enable TV while riding.
Provide Wifi password somewhere at central place.
Provide clear understanding what is the time of bus stop, what is the schedule.

Tried to book tickets online, my account was debited but the booking failed (received no email, ref number, etc).

They don't reply to emails, whatsapp support or webform. They can't expect me to call the Turkish helpdesk from the UK even if I did they prob don't speak English.

Had to get Debit Card company to raise a Chargeback that will take a few weeks. All I wanted was some coach tickets or a refund not a headache.

Worst experience ever with metro bus. Poor services and they intentionally delay you .if bus breaks down or wouldn't come they tell you it's left and leave you hanging. I had to pay for a new service to my destination after I had already paid for metro services bus the bus didn't show up.

I got stuck on the way because of another bus company leaving me and taking another passenger instead. I had to reach the city on time for an urgent meeting. Thanks to Metro Turizm I managed to be on time although I didn't buy the ticket from metro turizm. They helped me for no charge at all. Treated me very nicely, offered drinks and snacks on the way. Despite being in trouble because of another travel company, Metro turizm saved my day. I was impressed by the kindness and care they presented to an absolute stranger who was in a difficult situation without expecting anything in return. That was a real act of kindness. I want to thank Metro turizm for their humanity. This experience I will never forget 🤍

Alexandra

Summary: a journey that should have taken 12 hours took 24 hours and they left me 8 miles away from my destination.

I booked a ticket from Samandıra to Göreme on 17/10/23 at 09:45.
I took the shuttle bus to Samandıra at 07:15.
The bus to Göreme had been cancelled. The man in the ticket office said I had been told about this by text, but this was untrue – I had not received a text message.
The next bus to Göreme was at 15:45. The man in the ticket office told me this bus would arrive at Göreme at 22:30 or 23:00. This was untrue – it was scheduled to arrive at 01:00 the next day, and I would not have taken this bus if I had known that.
The bus broke down in Ankara. It could not be repaired and we were taken to the Ankara bus station by taxi. Metro staff told me to get on a bus that left Ankara at 02:15.
At Nevşehir I was told the bus was not going to take us to Göreme and we had to get out. They told us there would be a Metro bus in 20 or 30 minutes to Göreme. This was untrue. There was no Metro bus to Göreme at all. I had to get a Kamil Koç bus at 06:45 and I had to pay for it.

This is the most shocking piece of customer service I have ever endured. They seemed to feel no sense of responsibility for providing the service I had paid for.

And I can't complain directly to them - you have to have a Turkish ID number to fill in their complaint form.

Upon leaving the Turkish border check point the bus co pilot, who was nice, asked us for help at the duty-free store. He loaded up each of our baskets with alcohol and cigarettes and gave us money to pay for it. After getting up to the check out and seeing him loading up baskets for other people we changed our minds and returned his money.
Along the route the bus driver stopped in 2 random places, got out and retrieved a bag of something from the luggage storage and waited for someone to meet him and take the bag. Passengers did not leave the bus during this time. The bus engine also ran quite rough. Would not recommend riding with Metro Turizm

The worst experience possible!!!!
We booked the tickets like 3 weeks in advance from Goreme to Trabzon. There was no any further email or sms or call from them, so everything seemed to be ok.
When we came to the Goreme bus station, there was no bus. We asked the guy in the Metro office there, what's wrong. He told Metro doesn't have the buses to Trabzon. We showed him our e-tickets and he was like, oh, your bus is cancelled. We were literally in shock! Moreover, he was so rude and didn't even suggest any help, told us it's not his problem. We asked him why we didn't get any notification from the company, he told her doesn't know. He called somewhere and told us we'll get the money back in a week (we got it) and literally told us to go away! Such a disgusting behavior really, never seen ever!
Meanwhile, the employee of other bus company heard about our problem, told us his company doesn't have more buses today to Trabzon, but we can get there through another city. He helped us, sold us the tickets and got us to the bus.
So, to summarize, Metro Tourizm is just the worst! How is it even possible to cancel the bus and didn't give any notification?! So if we didn't get to the office, we wouldn't get even our money back? And on top such a rude behavior from the employee!

The service quality is bad. The change the route in the city without notice.
It arrives 46 min late to the destination.

terrible terrible terrible fu*king company. Don’t you ever try to think about booking a trip with them. Bus had no proper air conditioning, no charger plugs and worst of it all the bus broke down and we stopped for 2 hours waiting for them to fix it. Last time.

Exactly what went wrong this time because everytime I've rode the bus no matter what bus it was since I moved here in 2020 it's been the fn worse. I swear if i didn't have seizure issues I'd of been driving between the loud music and drunks on the bus the people smoking arguing or just stinking on the bus the bus driver's... All of em r either rude or uneducated in their location or other routes. You can't ask them shiiit cus they don't know shiiiit . They don't even know where the hell they're going half the time.cant give directions or help you with information so God help you if your lost with a bad connection and trust u will be because n Las Vegas half the streets ont eh map are one ways with huge medians in the middle that you can't cut through.yiu have to go all the way around and you'll also find out all the internet services suck .. they need to educate their drivers on at least their route so when u ask how where is a certain stop they'll know.

Metro bus is awful 😣. I took it from Istanbul to eskishehir. First of all the hostess didn’t even serve water rill people ask him for that . In the middle of the way he just served iced tea and cake . I asked for coffee he said we don’t have . But he was making coffee every 15 mins for himself and his colleagues. Someone was smoking inside the bus which is forbidden. It was really bad experience. And it is a flop 👎🏻

Bus driver smoking cigarettes all the way, didn't even open the window. I pay 500 to inhale cigarettes, i feel sick!