Metro Turizm Reviews 

What an absolute nightmare and terrifying experience. Got a 12 hour trip from Istanbul to Goreme.
Bus was 30 minutes late. When it finally arrived we showed the driver our ticket to check it was the right bus. He didn’t even look at it and just gave an aggressive nod. The look of disgust on his face was astonishing - as if to say “how dare you speak to me, you foreigner”.
We showed another staff member the ticket and he said yes, it was our bus. We started loading our bags and LUCKILY the guy from the desk came out and said no this is not your bus. We could’ve gotten on the wrong bus still after asking 2 staff members! I don’t speak Turkish, so I tried to make it easy for all parties and showed them the ticket that is written in Turkish, and still they got it wrong.
Finally got on the right bus. So cramped, hardly any leg room. Two drivers were sharing driving and they both smoked INSIDE the bus and both drove WAY too fast and aggressively. At one point they had an argument with the driver of another vehicle. They even clipped another car! There was a mark on the bus from it! About 2 hours into the trip a tyre popped, and they kept driving! Then the guard panel came off and guess what?… they kept driving. You could feel the bus sliding. I was so scared we would have an accident.
Not at one point did any staff communicate to the passengers what was happening or what the plan was. Everyone was getting really worried and frustrated. Eventually they reached a mechanic to get the tyre changed - kept driving like maniacs though!
I have read many reviews that say similar things and clearly nothing has been done. This is unacceptable. Metro Turizm, do better.
Please do not travel with this company. It is unsafe, the staff are EXTREMELY rude and it is not worth it. Choose a company such as Kamil Koc. We have since ridden with Kamil Koc twice, and everything was fine - spacious, on time, helpful staff and drivers who drive safely.

Please avoid this company!
This is the first time ever for me leaving a review . First of all their arrival at the bus station was a bit late which is okay , then got into the bus and was looking for my seat the numbers were erased nobody helped i had to figure it out myself then saw that in my seat there the side ( arm resting thing) is missing , i was still like oh okay . At the bus station where i got the ticket they said that they were offering free wi-fi inside the bus which also came up false . The staff is terrible , their are the rudest one ive seen so far , because i am traveling from another country and i do not know the Turkish language i tried to communicate in English a couple times but when i did they wouldnt even try to look me in the face they were just ignoring then we stopped at some place "Gebze" went out for a smoke it was not just me but alot of people , nobody told us to get in , nobody saw the driver go inside , he started the engine and started leaving , , everyone was running towards the buss i guess he wasnt looking at the side mirrors he almost took some people under the buss HORROR again after we got back they did not check the seats and if everyone is in the buss unlike the other companies , then the Tablet in front which is placed on the seat it loaded after 5 hours of traveling when i almost am reaching the destination and again those tablets do not offer internet connection , almost forgot to say that i asked them to turn the AC on and they said it is ON , it is crazily hot inside and the driver are driving us like we are potatoes and very unorganized for example our bags they did not specify them with somekind of numbers to identify who's which bag is . I hope their excuse is not the price because it was just 2.5€ difference and a 1h30m delay on destination.

I think this is the first time I ever leave a review in my life but I felt like I needed to for this company. Like many others, I had a terrible experience with this company on a 27 hr journey. I guess that the only good thing is that I will arrive to my destination (writing this review while still on the bus). But the staff were amongst the rudest people, not even just service employees, just in general people, I have ever met. I couldn’t communicate with them, which is fine, I don’t expect everyone to speak English for me. But they seemed to take offense to this and as such I was constantly asked to move around the bus, from seat to seat. I didn’t understand why, because i would move only for someone to be unhappy that I had moved. They also are upset if you stand up to grab something from your bag, there’s little that doesn’t give them cause to complain. The staff are rude, impatient, and tense the whole time. It makes for a pretty uneasy atmosphere. I’m going to try my best to avoid this company in the future!

Avoid this company!

Their website is broken and always generates error messages.

When I contacted their call centre, they just said "no English" and hung up the phone.

It was honestly the worst company; travelled with them three times,, all were bad: always late for departures and arrivals, too long breaks for the drivers (more than 40 minutes each break) nothing organised.. They are rude when we complained. I never recommend it..

Traveled with them twice and they were the worst travel experiences of my life, and I have traveled through many countries so I can state a fairly good opinion. Had to literally fight with them on both trips to get the air conditioning turned on. Also, both of their busses were old and broken.
The staff was rude and racist and all of them, including the driver, were smoking inside the bus. They showed zero regard towards their passengers and the services provided during the journey were subpar. Seems like all of their employees are hooligans and criminals and have not been put through any kind of training.
The bus never departed or arrived on time and arrived 4 HOURS LATE on my first journey.
I would never suggest anyone to travel with them and would recommend alternatives like Kamil Koç and Ali Osman who know how to value their customers and are very professional in their work.

Cancelled the bus from Goreme to Kayseri without any kind of notice.

Very bad company
l bought a ticket to bursa the price was 150 in the time was 18.00
Price was expensive if we Compre it with another company but i took it cause they wrote only 2.15 hours
When i arrived to tack my ticket i surprised when i knew the trip need about 3.30 to 4 hours to arrive
At 18.00 the bus delay about 25 min to take his way
And the bus was not that comfortable they had many problem
I don't recommend this company to anyone

Late departures, late arrivals and no measures during the more than 8 hours trip (which was supposed to be 6). Both workers and travellers were very rude and they weren't wearing a mask properly, without anyone warning them. Plus, the driver was smoking inside the bus... horrible trip, not going to buy any ticket with them again NEVER.

Many countries are allowed to travel into Turkey with only their National ID’s.
I’m from Portugal and since last year we got that privilege as well.
I was taking a bus to Sofia (EU member) and the person in charge of checking people’s tickets demanded my passport, not taking just my National ID.
You should inform your crew about this legal measures. Thankfully, I had my passport with me. But if I didn’t they would simply have to accept it, it’s in my right.

Also, this was a 9 hour full bus ride with no toilet. That’s simply not acceptable in any circumstances.

Had a 9 hour bus ride. They promised service, snacks, water, WiFi, individual tv, and charching plugs. We got non of it.

The first thing is that you didn’t get any proper service by their servicedesk when you asked for help. Why, first thing, they are the most rude people i’ve met, secoundly they don’t speak english and third they don’t do their jobb seriously.

The drive starter with a late bus.
During the go, you don’t have the possibility for toilet and you don’t get any information about how many break you can look forward to, and when the break is, they stress you and you don’t know for how long the stop is.

During the go, they are so unhuman! You have to keep your shoes on, the whole ride (10-12 houres) !! The space between seats are rediculous if the seat infront of you pushes the seat back.

This was trully the worst i’ve gone trough, and i never want to Travel with these Metro turizm again.

Rude people and no service ! You shoulden’t drive foreigne people if you don’t speak any other language than your own.

Very good Bus company, Bus took off on time, clean, friendly, good WiFi on-board.

Much better than other Bus companies in Turkey (yes, I'm looking at you ÖNCÜ !).