Metta Property Management Reviews 34

Great property management company. Professional, responsive, and easy to work with. Issues are handled quickly and communication is always clear. Highly recommend.

I’ve had a great experience with this property management company from start to finish. They are professional, responsive, and genuinely care about both the property and the tenants. Any maintenance issues were handled quickly and efficiently, communication was always clear, and the team was friendly and easy to work with. It’s refreshing to deal with a management company that’s organized, reliable, and proactive. I would highly recommend them to anyone looking for stress-free property management.

Clear communication and always there to help! Cannot thank Metta enough for going to extra mile and always on hand for property related queries. Big thanks to our property manager Amy.

If it legitimately takes a company a fine from the council to start works due to property negligence, is this REALLY a place you can trust?

Literally telling them you've had a tumour in your lung and want to avoid breathing difficulties doesn't matter to Metta. It actually took a fine from the council and a threat of further action for this company to finally pull it's finger out and start dealing with a damp/mould issue. Simply asking them for years to fix hazardous levels of cold, mould and damp wasn't enough.

They lie to the council and say they were never told of anything needing works and it was "fine when she and her husband lived here" but couldn't really get anywhere because I thankfully kept my receipts. The damp maxed out the council's tools and was deemed a health hazard. Abby got fined £700 and could have avoided it if she was actually in the right... but no she had to pay and she FINALLY got to work.

Fast forward to fixing the rendering, a 2 week job with an itinerary of works ended up being TWO MONTHS and change?!

The damp inside also remains but they're happy because the outside cosmetics are fine. In doing the rendering works their contractors severely damaged a balcony out the back and Metta said it was just "cosmetic damage" until again... the council determined it was a hazard and FORCED Metta to do something. ( I wish I could attach pictures here for all to see)

So what they've now done is install great big beams that block the back gate and because they say it's now "safe" they've got no intention of actually fixing it.

I asked when would these be removed because I want to make use of the garden and need to get someone in to trim it all down. The reply today was there's no reason the garden can't be maintained... However if she actually listened to her tenants she might actually remember someone's had cancer here and needs to get a gardener through the now blocked gate to do the maintaining!

Honestly, seems like a company run by clowns! It's a new joke every sodding day!

Just a group of incompetent people patting themselves on the back for less than mediocre work.

Management companies get a very poor press. This is often because residents blame the managing agents for issues that lie outside their remit. I have been a resident in a small block managed by Metta and have been very pleased with them. They act professionally at all times and are clear about the law relating to flats and fully understand their rights and responsibilities. Over the 3 years I have dealt mainly with Lilla and Amy. I have found them courteous and responsive at all times. They always reply and explain what they can and can’t do. There have been some pretty complicated issues to deal with and Lilla and Amy have always tried their best to solve the issues and kept me updated where necessary. I would certainly recommend Metta.

As a Director of an RFC for a block of 9 flats, I am very satisfied with the service we have received. Metta have been managing our property for three years now, and it makes our (the directors) lives much easier to be able to entrust the day-to-day management to them; especially given the terrible management companies we have had before! We get on with our lives while they get on with taking care of the property.
Their service delivery is always professional; even when dealing with difficult tenants who mistakenly think management companies (or directors!) are supposed to take over the responsibilities of their landlords.

I notice a poor review has been left by a tenant regarding mould in a property. I suspect the reviewer wrongly believes it is Metta's responsibility, when in fact the leaseholder (i.e. the owner/landlord) & possibly also the Freeholder would drive the resolution... so take that review with a pinch of salt. Metta have overseen similar issues in our flats, which have been conclusively resolved.
I can't help but also mention another recent bad review that raised several complaints. It seems clear that the leaseholder did not understand the limitations imposed by their own property deeds (i.e. individual leaseholders typically do not have a right to affect the common areas & grounds in any way; such decisions must go through the "freeholder"). Their bad review is unjustified.

Although some difficult issues take time to resolve & response times can subsequently take time too, I have always felt assured that the cogs were still turning. Multiple issues being resolved over the last three years testify to their good service. We have no reservations about continuing our relationship with Metta. Trustworthy, courteous, professional & reliable!

If I could give zero stars, I would.

Having recently sold my property at Larchwood Court (managed by Metta), I feel compelled to warn others: this company is a masterclass in unprofessionalism.

Over the years, Metta’s behaviour was consistently disappointing—rude communication, unexplained charges, constant deflection of responsibility, and an overwhelming eagerness to side with one particularly troublesome resident, no matter how absurd her demands. I was repeatedly harassed, and Metta not only failed to intervene—they actively enabled it.

Examples? Let’s see:

I was told to remove garden furniture urgently because a fence was going to be replaced. Nearly a year later… still no fence.

I planted miniature conifers outside my window, only to be told by a mysterious “tree specialist” they had to be removed from the ground. I complied and moved them into pots, which still wasn’t acceptable to one particular freeholder - who then took it upon themselves to remove them. As advised by my solicitor, this is trespass of property. The identity of this “expert”? Never revealed.

I was blamed for leaving fire doors open (via letter from Metta) —with zero evidence—just the word of the same resident. Spotting the pattern yet?

I sustained a foot injury from broken glass hidden in four-foot-high grass left deliberately uncut outside my window and around my washing line (which started out as a small patch then grew to around 6 feet in diameter!) The rest of the communal garden was maintained—just not the part near my flat. Metta admitted the freeholders were responsible, but somehow still defended the person behind it.

A large commercial vehicle parked in clear violation of the lease was defended by Metta with a claimed “signed agreement from all freeholders.” I spoke to one—they had signed nothing. So either Metta were misled, or they were the ones doing the misleading. Surely if such a letter existed, they would be happy to show it to me as proof? It has never been forthcoming to this day.

And let’s not forget the catalogue of administrative errors: I was overcharged on both service charges (one bill was for over £6000 sent in error) and ground rent—including being billed for ground rent I wasn’t even liable for over two years. When I queried an inflated service charge and was demanded to pay the overspend immediately, Metta confidently misquoted my own lease back to me. Spoiler alert: I’d actually read the lease, and had to be the one to educate them that, legally, I wasn’t required to pay any additional monies until the next tax year. Yes, I had to explain lease terms to the very people who claim to manage them.

Through all of this, not a single apology. Just evasion, blame-shifting, and general indifference. Their website promises “kindness, compassion and integrity.” A more accurate motto? “Rudeness, unprofessionalism, and a flair for mismanagement bordering on the theatrical.” Very appropriate given that their 'Head of HR' is an actual dog.

Thankfully, I now live in a proper home—with a 120-foot garden, no nonsense, and best of all, no Metta.

Avoid this company like the plague.

At time of writing this review I have put this in writing to Metta - I have not received a reply (just a poor excuse for a response via this review and my Google Review and yet more examples of Metta's toxic culture of gaslighing). Every one of my claims is supported by evidence and Metta's response yet again shows their unwillingness to take responsibility and even now, side with the same unhinged resident's behaviour.

Renting a property under this company is fine if you don’t expect any help with mold.

For years I have waited, chased, basically begged for help while Metta have blamed contractor commitments, surveyors and even the weather.

I thought things were moving along when a team of staff entered the property to take pictures of the visible salt, rising damp and paint peeling off the walls but the only solution I’ve had since that happened back in September 2024 is a new dehumidifier.

I’ve been fobbed off and told to contact the surveyor directly who has since not responded to my messages and I’m still waiting for any sort of damp proofing to be installed after asking for 3/4 years.

My personal experience of Abby and her team is that they do a really great job even in difficult to manage properties. I recently visited the site of my rental property that they manage and the upkeep of the development looked great. The rubbish was all neat in the bins that I saw (we have a history of fly tipping in the bin areas) and also the bushes were nicely trimmed etc. I would have no problem recommending them to other developments looking to change management companies.

As a landlord of a big building block I cant think of a better management company then Metta. Having worked with Abby and Metta well over 5 years the experience has made my life easier.

Metta are always on call and easy to get hold off, they deal with the issues quickly and efficiently as they can. The manner in which they work is the best thing about them.

Recently I have been dealing with Amy who is now in charge of my property, and Amy has shown the same level of commitment, professionalism and going the extra mile as Abby.

Last August Metta took over the management of our building, the previous management company was sacked! There was no money handed over due to complete mismanagement. Since Metta have been on board they have sorted out our problems with our hot water and central heating (which has been ongoing for years) culminating in the installation of a new pump and two new boilers ready for the winter. Metta put a lot of time and effort into sorting out this on going problem they inherited, I am so glad they worked tirelessly to get this final outcome. Kept us informed, emails and zoom call meetings to inform us of everything with engineer also in attendance to explain timings etc I feel they went over and beyond trying to get us a good system . My wife is registered disabled so it is important the lift is reliable. Metta instructed a reliable company to take over the servicing of the lift and what a real difference that has made, thank you Metta. Our electric gates into our car park have been properly fixed and rewelded and are reliable, thank you again Metta. Since Metta came on board a year ago long standing problems are a thing of the past considering they inherited these problems. Our Ista bills have also been sorted out thanks to Metta making sure we are paying the correct amount now. We suffered complete incompetence from our last management company handing over to Metta with no money to work with. Refreshing to deal with a trustworthy company after what we have had to deal with. Thank you Lawrence Parker

I have been thoroughly impressed with this Metta,s exceptional service. They are consistently helpful, efficient, competent, and courteous. Their performance has been nothing short of outstanding. Myself and my wife can't speak highly enough of them

Their proactive approach and dedication to excellence have been a refreshing change. The team's ability to deliver high-quality results and make sound recommendations has truly set them apart.

Abby and the team have always been responsive and are truly dedicated to resolving issues and answering queries, no matter how small. My expectations were surpassed last week weekend when an email query I was expecting to hear back on in a few days was answered in a matter of minutes! Thank you Metta and keep up the good work!

Living in a property that's managed by Metta. Ongoing issues with heat and water in most flats since Christmas. Not only is Metta yet to fix the boilers, they offer little reassurance when speaking to them. Every contractor they've sent says the building systems needs to be better managed. The lift has also been broken since August - Metta took over around September and its remained unfixed.

Update: Metta sent engineers to oversee fixing the boilers. Engineer managed to turn off all heat in radiators and refused to fix them. Rang Metta and asked could their contractor come back. Was told no. At cost, had to get an additional plumber to turn it back on.

Update 2: Review has been flagged as harmful? If any evidence/information is needed by Metta, please ask, happy to provide!

Extremely helpful, efficient, competent, courteous … the superlatives are endless. Especially after the lacklustre performance of the prior management company who left much to be desired; very good at persuading the directors of the residents association to spend money with poor results and works that had to be remedied.
My only regret is that I recently sold my flat so, until we meet again, I wish them all the success they justly deserve.

We reported an issue to this rude and unpleasant company regarding what is clearly a risk to health and safety and possibly life. They refused to properly investigate the issue. This company simply does not care and I am shocked that they claim to be an ethical and caring company. It seems they would rather risks peoples lives than assist leaseholders. Horrible company. I doubt the positive reviews are genuine, if you do enough research you will find many people reporting rude, unhelpful and dismissive behaviour from this company. Following a formal complaint I am considering escalating this matter to the Property Redress Scheme in order to force them into action as it is clear they have decided they simply aren’t willing to act. Very disappointing and distressing, it is shocking and saddening how poor this property management company are.

The staff are rude, dismissive and unhelpful. I own a number of properties and work with a number of property management companies however this is by far the worst. They honestly do not care. We have had a serious issue in our flat for over 5 years and have been reporting it regularly however the company refuses to send a professional to investigate the matter, THEY EVEN MAKE UP THEIR OWN LIES to shirk responsibility for repairs. Their staff are incredibly patronising and I regret being involved with such a horrible company. I cannot recommend against using this company enough - stay away! I am now having to seek legal advice and escalate the matter to the Property Redress Scheme. If anyone needs advice on how to report them please let me know and I can assist. Also I find it fishy that they either have 5 star reviews of 1 star reviews, I doubt the credibility of their positive reviews to be honest, if you do enough searching you can find some real horror reviews so don't be fooled! Utterly horrible company to deal with.

Excellent service, always contactable, friendly staff, very accommodating and happy to work with Residents to ensure a safe and clean environment . Highly recommend

Had a problem. Dealt with quickly and efficiently. Excellent Company.

We engaged Metta Property Management as the managing agent for our apartment block in April. As a Director of the management company for the block, my engagement with any managing agent is extensive. My experience of Metta, to date, has been a refreshingly positive one. Metta's staff are responsive, personable and knowledgeable and the use of an online portal to improve effective communication across all residents has proven to be a benefit to all. I am very satisfied that we made a good choice in placing our block under Metta's management.