MIAB Reviews 

199
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and friendly, making interactions pleasant and stress-free. The service provided is frequently described as excellent, with many people appreciating the efficiency and comprehensive support. Reviewers highlight the exceptional customer service and the team's responsiveness, ensuring queries are answered quickly and processes are smooth. Many consumers note that the staff go above and beyond, providing proactive and knowledgeable assistance throughout the entire process. This dedication results in a stress-free experience, with customers feeling well-supported and confident in their coverage.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Service

People report positive experiences with service, consistently highlighting its efficiency, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Users describe positive interactions with response times, consistently highlighting the quick, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have switched from our previous insurers to MIAB. Partly down to the competitive quote and partly down to how helpful Billie has been since Joe set up the consultation call. Billie reviewed our ex... See more

Rated 5 out of 5 stars

Louisa was a pleasure to deal with. She was professional and understanding of General Practice pressure. Very patient with us whilst we went through the paperwork. Never felt like we were being rushe... See more

Rated 5 out of 5 stars

Louisa was supportive, helpful and responsive. I believe her effort has saved us a lot of money. As a new venture, we were so relieved to have better cover at a much lower cost than quoted originally.... See more

Rated 5 out of 5 stars

Tracey was brilliant to deal with — friendly, professional, and made everything simple and stress-free. She found me the right cover quickly and explained everything clearly. I’d definitely recommen... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company

Written by the company

A specialist insurance broker for healthcare practices in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

199 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(199)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service.

Great customer service.
Tracey had been dealing with my dental indemnity since 2020. Always answering to my questions and referring me to right person when I had a claim.
Also, giving me the best cost value/service.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company for dental nurse indemnity cover

I have used MIAB for my dental nurse indemnity cover for the past year or so. I had a slight issue (my fault not the company) and I spoke to Jaqcui Adamson regarding this over phone and email. She was amazing and got back to me so quickly. Everything I needed she helped me with and was so efficient and responsive during the whole process. It was solved after 1 day of speaking to her. Thank you so much. - Amy Fay Baldwin

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Pro-actively contacts me when the renewal is due and Tracey talks me through any information needed or changes made. Also, politely prompts me if deadlines are approaching.
Would recommend.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Louisa was supportive

Louisa was supportive, helpful and responsive. I believe her effort has saved us a lot of money. As a new venture, we were so relieved to have better cover at a much lower cost than quoted originally.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Our company has had a great experience…

Our company has had a great experience with this insurance provider. Their team took the time to understand our business needs and offered coverage options that fit perfectly. Communication has been clear, professional, and always timely. They’ve proven to be a reliable partner, and we highly recommend them to any business looking for quality insurance support.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and customer service

Billie was absolutely amazing — friendly, efficient, and incredibly helpful from start to finish. She secured our practice insurance extremely quickly and went above and beyond to make sure everything was handled smoothly. Her professionalism and dedication truly made the process stress-free. I highly recommend Billie to anyone looking for excellent service and real support for their business!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Tracey was brilliant to deal with

Tracey was brilliant to deal with — friendly, professional, and made everything simple and stress-free. She found me the right cover quickly and explained everything clearly. I’d definitely recommend her to anyone looking for a reliable insurance broker.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Good renewal support

Tracey was professional and provided us with good support and helpful advice when we were investigating the renewal of our policy.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

ADHD prescribing pharmacist

This is my second year with the MIAB, and I can't express enough how helpful Louisa have been. which I truly appreciated. She tailored my coverage and created a bespoke policy that perfectly complements my private ADHD services, as well as my other private offerings.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Tracey is a LIFE SAVER!

Tracey is someone who you can rely on at the midnight hour! Our company was awarded a bid and required a change to our policies. In the space of 24hrs, Tracey arranged a certificate to be sent to me with the change in policies, and spoke to the necessary insurers on our behalf. I called her in panic, and she provided me with so much assurance. I honestly couldn't have asked for a better person to speak to. Thanks Tracey.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

A client-centred insurance company with great customer service

Because of me moving abroad, my previous insurer would not renew the property owners insurance for my UK property which left me in a potentially precarious situation, especially as other possible insurers declined as well. The MIAB client service adviser was very understanding and tried hard to find a different insurance company that would insure the property for me as a non-UK resident. She managed to do so within one working day, much to my relief. She was in regular contact throughout, kept me informed of the progress and asked for relevant information. I had previously a very good experience with MIAB and can recommend this company unreservedly.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars

Private GP Insurance

Private GP- I have used MIAB for a number of years and have found Tracey reliable approachable and responsive.
As a busy clinician we are constantly exploring new services and MIAB are able to provide bespoke insurance products which match our needs.

April 10, 2025
Unprompted review

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