MiaDonna Reviews 

665
TrustScore 4 out of 5

3.9

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Rated 2 out of 5 stars

I want to start by saying that I spent months researching ethical jewelers before choosing MiaDonna. The mission resonated with me, the reviews were strong, and I felt confident enough to spend n... See more

Rated 5 out of 5 stars

MiaDonna has become my go-to jeweler ever since I purchased my significant other's engagement ring through them. Their designs are varied and timeless, and their craftsmanship is second to none. The f... See more

Rated 5 out of 5 stars

The staff at MiaDonna are extremely helpful and really go above and beyond for their customers. I got my wife a 1c. diamond necklace, and her beautiful engagement ring previously, and she loved them b... See more

Rated 5 out of 5 stars

Stunning product and superior customer service! We used them years ago for our engagement ring and this year for an upgraded engagement ring. Both times- just beautifully crafted jewelry. Also bought... See more

Company details

  1. Jewelry Store

Written by the company

Based in Portland, Oregon, MiaDonna is a leading retailer of beautiful, ethical and affordable fine bridal jewelry compassionately crafted with conflict free lab-grown diamonds, lab-grown gemstones and recycled precious metals. As a foundation-first company, a minimum of 10% of the profits from your purchase fund educational, mentorship, agricultural, and urgent relief programs in diamond mining communities through The Greener Diamond Foundation. With your help, we can positively change the lives and lands affected by the conflict diamond trade and build a more sustainable fine jewelry industry.


Contact info

3.9

Great

TrustScore 4 out of 5

665 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.9

All reviews

(665)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was impressed by how quickly they…

I was impressed by how quickly they reached out to help with customization. The team made sure to give me alternatives (with examples) so my ring would turn out exactly right. They let me know promptly of any delays in the process.

February 25, 2022
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Reply from MiaDonna

Hello Stephanie, we are pleased you were happy with our custom process and the service you received. Your custom wedding band is gong to look amazing with your engagement ring!

Rated 5 out of 5 stars

Super happy !!

Ring was perfect and very pretty ! came on time

February 25, 2022
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Reply from MiaDonna

Thank you Flynn for taking the time to write a review. We are pleased you love your purchase and the service you received. Thank you for choosing MiaDonna.

Rated 5 out of 5 stars

My friend told me about this site and…

My friend told me about this site and it has been amazing, I cant wait to order our wedding rings from here. You can pick the band, the size diamond you want, and has the option for a custom engraving.

February 17, 2022
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Reply from MiaDonna

Thank you so much Cody for a great review. I hope your fiancee loves her ring and look forward to working with you on your wedding bands.

Rated 5 out of 5 stars

I had a great experience with miadonna

I had a great experience with miadonna. I ordered my ring about 3.5 weeks before I proposed to my girlfriend on our trip to California. I knew I was cutting it close with time, but Justine and her team assured me the ring will be delivered on time. The ring came in a little less than a week before our trip and it was beautiful! I am thrilled with how everything played out, and I recommend Miadonna to anyone who is in the market for an engagement ring for their partner!!!

February 17, 2022
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Reply from MiaDonna

Thank you so much Anthony and we are delighted we were able to get your beautiful ring to you in time for your trip. We appreciate you choosing MiaDonna!

Rated 5 out of 5 stars

We have been well taken care of…

We have been well taken care of by MiaDonna over the course of several purchases.

February 11, 2022
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Reply from MiaDonna

Hello Austin, thank you so much for your review and being a loyal MiaDonna customer. We appreciate you!

Rated 5 out of 5 stars

Excellent

Excellent product. Delivery was fast.

February 10, 2022
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Reply from MiaDonna

Thank you so much for your review Amine. Delighted to hear you love your beautiful Wedding Set!

Rated 4 out of 5 stars

Nice to try rings at home for free

Nice to try rings at home for free, but the selection is limited. I’d be nice to have a wider selection to try on at home

February 2, 2022
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Reply from MiaDonna

Hello Fernando, thank you for using our Home Try On Program and we hope you enjoyed the process. We are sorry you feel like our selection is limited but we just can't afford to make every ring we have available for Home try On. Hopefully in the future we are able to expand the styles that we offer. Thank you for giving us some wonderful feedback.

Rated 5 out of 5 stars

Everything about the try on was very…

Everything about the try on was very easy. Was able to try on a few rings I was interested in which was so nice compared to just seeing them online.

January 27, 2022
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Reply from MiaDonna

Hello Emily, we are delighted you enjoyed our Home Try On Program. Hopefully you found something you loved!

Rated 5 out of 5 stars

The ring was perfect very shiny

The ring was perfect very shiny, diamonds sparkly in the light

January 14, 2022
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Reply from MiaDonna

Thank you so much Edwin and we are delighted that you are happy with the ring you purchased.

Rated 1 out of 5 stars

I received the bracelet for Christmas

I received the bracelet for Christmas. It was not what I expected and wanted to return the item. I contacted MiaDonna and they told me to reach out to Customer Service. I did that and have heard nothing back from them. I also mentioned it in Instagram and that all they told me was to reach out. So now the third payment is being deducted from my account for something I wanted to return. There has to be a better way to do this.

January 13, 2022
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Reply from MiaDonna

Hello Frances, we are sorry to hear that you were not happy with the bracelet you received. We offer a 30 day return policy and would be happy to send you shipping information. I have searched your email and I do not see a return request from you. You can reach out to me at help@miadonna.com and I would be happy to set up the return for you.

Rated 5 out of 5 stars

Very Helpful

Very Helpful
i needed to change an order midway and was very impressed with the service.

January 10, 2022
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Reply from MiaDonna

Thank you so much for taking the time to write a review. We are pleased to hear you were satisfied with the service you received.

Rated 5 out of 5 stars

Love the product

Love the product. Excellent customer service.

December 28, 2021
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Reply from MiaDonna

We are delighted you loved both the product and the service you received. Thank you so much for your wonderful review.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Informative conversations. Useful and realistic advice.

December 24, 2021
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Reply from MiaDonna

Hello Jim, it is great to hear that you were happy with the service you received. Hopefully your wife loved her beautiful new pendant!

Rated 5 out of 5 stars

I had a minor issue and they solved…

I had a minor issue and they solved really fast.
The diamond is as I wanted.
I will buy again if necessary.

December 21, 2021
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Reply from MiaDonna

We are pleased your issue was rectified quickly and we appreciate you as a MiaDonna customer.

Rated 5 out of 5 stars

Piece came out gorgeous and issues fixed quickly

While there were some issues with the ordering process. I’d still give Miadonna 5 Stars because of how quickly they fixed my problem. I had ordered and paid upfront for a 2.02ct round cut Diamond that was completely colorless with an Ideal cut to be set in a Platinum Classique band. After a week I received an email saying there was some confusion and that particular stone shouldn’t have been listed. The email contained ideas for a replacement stone, all of which I didn’t find acceptable. I called and was immediately transferred to a sales manager already familiar with what was happening. She sourced me a significantly larger stone, while not completely colorless like my original purchase, it was within a range I was okay with and the cut and clarity were the same. This was during the madness of Black Friday and they assured me they would get the replacement stone, have it set and delivered to me before I left for my holiday vacation. Running a quick check, the replacement stone was worth significantly more than my original purchase, at least $1000 dollars but probably more. MiaDonna covered this on their end for my trouble. They remained communicative through the whole process and let me know when the ring was nearing completion. On the day I received a text saying a UPS label was created. I noticed it was a 2 day delivery and not the overnight I had paid for. I called and the women at the store had it fixed in under 5 minutes and my ring was in my hand the very next morning from the other side of the country. I’d recommend Miadonna to anyone interested in ethically created jewelry. My purchase is absolutely beautiful and I can’t wait to present it to my hopefully soon to be fiancée. Thank you Katie and Justine for all your help along the way, hope to shop with you again.

December 20, 2021
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Reply from MiaDonna

Thank you Jeffrey for being so understanding and patient during this process. We are delighted you love your ring and Diamond and I hope your proposal goes amazingly well. We appreciate you taking the time to write a wonderful review and we look forward to hopefully working with you again in the future.

Rated 3 out of 5 stars

Thank you

The ability to try rings from home is an excellent idea and a great program. Unfortunately, the rings we received were not exactly the ones we had selected, and the sizes varied considerably. That was likely due to lack of availability. Thank you for offering this service.

December 14, 2021
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Reply from MiaDonna

We appreciate your feedback and we are sorry the sizes were not what you had hoped for. We really wish we had more sizes to offer but we just could not afford to stock all of the samples we have in every ring size. We offer a range of sizes from a 5.5-8 in the hope that we can try and accommodate as many people as possible. We are sorry to hear you did not receive the rings you had selected. if you let us know what rings you had hoped to see we can get those sent out to you. Hopefully you enjoyed the program and were able to get an idea of what the rings looked like even if they did not fit you perfectly.

Rated 4 out of 5 stars

A bit too small

I did see that try and home rings would be an average size, but I wasn’t thinking they’d be so small. They were pretty and I am glad I got to see them in person, I just wish I could’ve seen something closer to my size.

December 14, 2021

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