Mia Melon Reviews 

I LOVE THIS COMPANY! I've been buying incredible jackets for years! The quality of the products is great. Really well made, great fabrics, colors and designs. Prices are more than fair! You won't find better!
Tanya and customer service are so helpful and kind. I wish I could buy everything they offer! Maybe someday I will!!!!

This is a highly unethical company!! They have a very slick website, but if you need to return an item, don't expect a refund or for them to reply to your emails. I returned my jacket in a timely manner after receiving "permission" to make a return from one of the Tanyas (new customer service contact is actually several people with varying degrees of English ability). The jacket was shipped back via Canada Post with tracking and received on May 2nd. After waiting the requisite 6-8 weeks I am still awaiting a refund. I have written multiple times , but the only reply I received was to let me know that one of the Tanyas " was leaving for the day", but would get back to me tomorrow. This did not happen.
Note: Shortly after ordering my jacket I checked their Facebook page and noted there were multiple complaints concerning : non receipt of jackets, problems with exchanges and receiving refunds amongst other issues. These complaints have since been removed.
Would have given less then a single star if that were possible!!

Update: Still nothing although I did receive an email 4 days ago saying that I do qualify for a refund. I have reached out to them as per their request below, but they continue ignoring my emails and I have yet to receive a refund. The absolute worst company I have EVER dealt with in store or online!!

Still nothing as of today, July 25th.

Update- July 26th, 2023: Order # 16802 for Mia Melon. Please do report me as I am eager to describe the shopping experience I've had with your company.

Today, July 26th I have received an email letting me know that a refund in the amount or $124 will be credited to my account. I paid $199 for the Whitney jacket with a promotional offer in the spring, but I suppose Mia Melon thinks that any crumbs will do. I am not going to dispute the difference as I don't wish to spend another 2 months on this and I am, of course, grateful for crumbs.
I would like to add that I am not a new customer. I have purchased 5 Mia Melon jackets over the years and this was my 6th. My issue is not with the quality of the jackets as they are very well made and have kept me warm in rain and cold. If you purchase a jacket that fits then you are in luck, but should you find that you need to return an item please be aware that you may not receive either the "permission to return" item or any refund.
This partial refund I received was granted after sending 10 + emails and filing a report with the Better Business Bureau.
It is telling that Mia Melon issued only a partial refund and instead of a simple apology, posted a threat to report my misbehaviour. It is not I who have misbehaved!

I don’t recommend this business. Customer service is slow and not knowledgeable. I received a coat that was $200 and didn’t fit. I sent email to request refund and without looking into my purchase they said they don’t give refunds for sale items. I didn’t buy this on sale, I had to send a couple of emails letting them know on their policy that I get a full refund. After that, they agreed to my refund but it takes 6-10 weeks to get full refund. It’s been over 10 weeks and I had to send two emails again on status. I would stay away from this place

This makes me very sad to leave this review. I have never left a negative review for any company, however, after multiple attempts to resolve an issue with a coat I received and sent back, I have had no luck with communications for months from Mia Melon's customer service. I cannot find a phone number and have had no response from emails since April. Very disappointing.

**Revised review as of 7-12-2023

The customer service rep. responded to this review but has yet to respond to my emails since then, which was 7-6-2023 nor have I received the refund I requested. Aghhh..

I was very excited about this purchase and I didn't mind spending $199 on a jacket from an unknown company because I thought I am helping them grow. I couldn't be more wrong. The item arrived in a USPS box in a plastic bag visibly old and crinkled. I realized that the purse was missing but I didn't notice that the items wasn't new. Someone must have sent it back. I contacted the company, they sent some emails adding me to the thread. Never received the bag or the money or even some apology. It was too late to cancel the purchase because I was travelling. If you are in the US, stay away from this company, it doesn't have any civilized shipment/return procedures.

I had been frustrated with Mia Melon but Tanya had been so helpful and proactive about resolving my problems. Thank you for excellent service

EDIT: I was provided a phone number to contact via the kickstarter and got in touch with Tanya at Mia Melon who was able to confirm my order and had my coat sent out. She was kind enough to help me pick the best size and I received the jacket. It is very beautiful and was everything I was hoping it would be two years ago when I ordered it.

I have adjusted my stars on my review to reflect receipt of a beautiful coat and the service I was finally given, but they lose a star due to the neglect on the kickstarter. I cannot speak to ordering directly from this company, however.

ORIGINAL POST:
It is a shame I have to resort to being loud. It’s a shame I got told my item “shipped” in 2021 when it never was. No tracking info was ever sent to me as promised because it WASNT SHIPPED.

I love the Mia Melon products and the company's excellent customer service. I received the wrong products in my order. Although I didn't initially hear a reply to my initial e-mail, once I sent a follow-up, Tanya immediately took action to get me the right product. It turns out my e-mail went to her spam folder. Thank you!

Tanya in customer service was super helpful, responsive, and friendly! I’m so happy and got a great deal on very cute and useful items!

Shipping was quick and efficient. I really appreciated the email from Tanya checking to see if there were any customer service issues. The best part is the Skyler coat is everything! What a fashionable, sleek coat. Stylish without looking like I'm trying hard.

I ordered a jacket from Mia Melon yet needed to return because it didn't fit well. I exchanged it for another style and size yet again didn't like the fit and so I asked for a refund. Tanya, the customer service agent I worked with, was genuinely responsive and helpful throughout the whole process. I didn't end up finding a jacket that worked for me this time around yet I had a great experience with their customer service. I will definitely be back in the future. Thank you Tanya!!!

I tried on a friend's Mia Melon lightweight jacket and was impressed by the feel of the fabric, quality, and style. I decided I needed one for a trip to Scotland... in one week's time. Tanya was super responsive and assured me that she could get my favourite (the Lucia in aqua) to me within a few days. And she delivered! Now I have a beautiful, practical jacket that I expect will be a wardrobe staple (I should add that I spend a lot of time in rainy Portland and Vancouver) for years to come.

If I could rate zero star that's what I would do. Backed a campaign for a coat back in April 2021. I never received anything. Wrote several times to the company, via Kickstarter, via email and on Facebook... Never even received a reply. Don't buy anything from them it's a scam.

Fraud, beware! Ordered from this company, they promise to deliver but it never arrives. I have contacted them several times via email and Instagram, they just ignore me and block me. Very dissatisfied. I would rather donate my money to charity than this company. If Mia Melon needs financial help, they should at least tell us. Ignoring us is the worst treatment for their customers!

My response to Mia Melon:

I am backer #342 on your Kickstarter project: Sustainable Fashion High-Performance Wool Coats, designed by Todd Listwin. Not a single coat was sent to me in Visp, Switzerland and you ignored all my emails and Instagram messages. Very disappointing with the honesty of the company.

Wonderful customer service - Tanya, the lovely owner went above and beyond to accommodate my request to exchange my coats. Very high quality products. My entire family uses the Stella raincoats; it’s our favorite lightweight raincoat - perfect for our California weather. This is the best raincoat you will find out there. We highly recommend all their products!

I love Mia Melon coats! Stylish, waterproof, comfortable. I always get compliments. And Tanya in customer service is great!

Great Coats. This is my second purchase of the same coat. The Stella is a great mid/heavy weigh winter coat. Super for walking your dogs in the park. The wind resistance awesome. The dual zip comes in very handy.

Purchased 2 wonderful raincoats at a great price. Also bought a tote bag that I decided to return. Got the RA promptly.

Tanya was incredibly helpful and very kind throughout the process of getting me a replacement coat for the one I ordered that I never received. I really appreciated it.

I am so satisfied with the quality and fit of this jacket! It is SO flattering and original!
Finding stylish apparel that is sustainable and ethical is so challenging! This is such a value and worth the money! I wasn't sure whether to go with Medium or Small, but so glad I went for more fitted look - I'm 5'5" at 135 lbs and Size Small was perfect! It's warm but definitely breathable! Thank you so much!!!! So happy with this!