Mia Melon Reviews 

Though I followed the sizing guide for the Stella coat specifically, the product I received is smaller than listed. I have sent 2 emails one week apart to the email listed on the website as per the exchange policy instructions, but have received no reply. It has been 3 weeks. I have been wearing these coats for years and have never have a problem before...I would love to support a local company but there is no customer service in sight.

My experience with Mia Melon has been wonderful. They were patient and kind when I had trouble placing my order. They were even out of stock of something I wanted and they set it aside for me personally. It was a great experience overall and I’d recommend them!

I ordered a jacket on 17th October and it still hasn't arrived. 4 emails to Tanya, and there was only 1 reply that she'll check on things but radio silence after that. If someone from MM is reading, my order number is MMUS37556 - just let me know if the jacket is real.

I've been looking at jackets from MM for a few years and finally ordered it. Didn't expect to be ghosted given the rave reviews on the site. Very disappointed.

This company is a complete fraud! They take your money and run! Zero costumer service. They will NOT respond to any emails and there is no way to contact them about your "order". You will throw your money away by attempting to purchase from the fake company! Buyer beware!!

The customer service is non-existent. I ordered two coats from them and neither one fits. I want to exchange them for different size but no one will respond to my emails. I’m worried that I will be stuck with two coats that don’t fit. I really needed a jacket for the winter and if this isn’t fixed I won’t have a coat because I can’t afford to buy another one that will actually fit me.

I purchased a second Mia melon jacket this fall because my first one wasn’t as waterproof anymore and I wanted a larger size to wear sweaters underneath. I purchased the same style but 2 sizes larger. When I received my jacket in a lovely eggplant colour the XL won’t even close. My original medium fits me but the XL is too small! So I have emailed on Nov 1 and Nov 3 and reached out on Facebook and have had no reply. I am so disapppointed as I loved my first one but the sizing has changed so drastically and the support is unresponsive.

I am so very frustrated. I ordered 2 gorgeous mia melon coats but they don’t fit. I have sent at least 4 emails over 2 weeks inquiring about an exchange with no response. The coats do not run true to size. They run small.

I was so excited to order a new winter jacket. I previously purchased the Whitney jacket at their Vancouver store in 2018 and loved it!

Unfortunately I received the wrong item in my recent online purchase. The color and size are correct. The problem is, I ordered the fleece lined Stella jacket but received the quilted version which is way too warm for San Francisco weather.

I have followed their refund policy and emailed the address listed four times -10/9/23, 10/18/23 10/26/23 and 10/31/23- with no reply. The website says this size is unavailable and I would like a full refund and instructions how to return the jacket. It seems like folks have similar issues. I even called 604-788-0987 listed in another review but no reply.

I am hoping that someone from the company will reach out and help resolve this situation.

11/14/23 Please advise on my request for a return. I have not received a response from customer service. Thank you. RG

I ordered two jackets, but neither of them fit. I emailed the business repeatedly to try to coordinate an exchange as I still liked the product and just wanted to find options that fit. They wouldn't reply until I emailed them two or three times.

But now, since I've sent them back the original jackets, they haven't replied to me at all! So they have the product and my money.

It did not fit. Tight at the waist. Waiting for return label to return item. I have sent an email but did not hear back.

I ordered a raincoat on September 21. Two weeks later I still haven’t received a shipping confirmation. I have reached out to “customer service” via email and Instagram three times and haven’t gotten a single reply. There is no phone number. At this point I want a refund.

Love this brand! The jacket is amazing and the delivery was fast and seamless. The support team is also amazing and responded immediately when I had a question about shipping.

Products are always top notch, staff are easy to work with and want to make sure you get exactly what you need. I recommend their coats to everyone!

Shipped efficiently. Product exceeded all expectations. Lovely, true to color representation on website pictures. Sizing seems true to size with the two items I ordered.

Tanya responded with exchange information promptly. No hassles. Policies are well laid out on website also.

Can't contact company to return jacket that was ridiculously too small. I had emailed them but no response now their website is down. I typically wear a Small/ Medium the jacket I ordered for it to fit me I would have ordered an extra large. Now I'm stuck with the jacket.

Really helpful advice on the coat style and appreciate the trust in sending the item I wanted to exchange for.

I appreciate how promptly Mia Melon responded when I had a problem with an order and the options they offered to resolve it. I'm very environmentally conscious and appreciate that mending and donating to a charity were top of mind!

Tanya was quick to take care of my issue. Mia Melon customer service has always been great and this was no exception.

Excellent experience with Tanya from Mia Melon; really appreciate her customer service!!

Used to like this company. My daughter and I have 3 coats plus now the rain poncho I just ordered. The rain poncho is ok, though I can’t raise my arms while wearing it.

The real issue is that my “free shipping” cost me $4.05. They paid for the cheapest delivery option and then placed the items in a Priority USPS box! I had to go to the PO and pay for the difference.
I have sent them a message on social media and through their customer service.
No response. I don’t put up with bad customer service.
I will no longer buy anything from them, even though I like the coats I have.

Edit:
I find this response from Mia Melon interesting. I wrote to them directly and also on social media. No response. I am a registered member under the name in this review. You could not find me? Is your system so bad that you can not find a registered member?
As to the no charges: Perhaps that is not your policy but it did in fact happen to me.
I am really glad that I took pictures of the package and the receipt from the post office! I don’t appreciate essentially being called a liar by you on this public forum.
I will reach out to you, for the third time!
You have wasted my time for $4.05. I just want other people to know about your customer service.
Edit #3
Woo hoo (Sarcasm Alert) Mia Melon finally reimbursed me $4.05. I had to write to them repeatedly. This review on Trustpilot is what made the difference.
I think any company that makes a person jump through all those hoops to get them to correct THEIR mistake has horrible customer service. They reimbursed the postage, however they didn’t take care of the sour taste left in my mouth. The 1 star review stands.