Mia Melon Reviews 

I ordered rain ponchos, which are beautifully made but too bulky for travel. I received no response to an e-mail where I asked about returning these items, as they would not be going on trips with me due to their size. I then went to their website and saw that nothing is returnable if it's "buy one get one". Guess what? Everything on their website is "buy one get one" (at least at the moment) so NOTHING is returnable. Won't be shopping here again.

UPDATE 3/1/2024: I did eventually receive a response from customer service offering to refund the bulk of the purchase and issue a store credit for the balance. I very much appreciate this and will take them up on their offer. AND I will be ordering from them again, as I do think their products are excellent.

Still trying to get in touch with the company to return a coat ordered in the wrong size. Based on how small the coat is I am not even sure what the right size would be.
I have emailed without receiving any response and responded to an email asking if I got the coat but also no response. And the phone number listed in an Email I did receive when the coat was shipped doesn’t exist. I want to return this coat and get my money back. Originally I would have been happy for an exchange if I could figure out the right size. But now I am not sure I want to deal with this company.
Update March 10, 2024. After writing this review I was finally contacted by Mia Melon with their lame excuse that their server was blocking Emails. I don't understand how after writing here they finally found my Email. On February 19th they did finally contact me with the return information and offered an exchange which I declined as I just want my money back. On Feb 23 I mailed back my coat and USPS said it would arrive in 5 days. It has now been over 2 weeks and I have heard nothing from Mia Melon nor have a received by refund. Do not buy from this company they do have a product but if there is any issues at all you will never get any type of acceptable customer service or your refund.

I ordered a coat size S and would like to exchange for a M, sent 5 emails to Tanya and never had an answer!! I bought 4 coats already with them and cannot believe that my emails have been ignored. Will never buy again with this company.

I had a highly disappointing experience with Mia Melon. Despite ordering jackets in my usual size, both medium and large were significantly small. Customer service took months to respond, and only after reaching out via Instagram did I get a reply. I paid for return shipping, but was never refunded. Despite requesting a full refund through email, I was finally given store credit, which is useless to me now. Due to the delays, I had to buy from another company and am still awaiting a response regarding a refund.

Don't buy don't buy don't buy!!
I think this company got bought out by a foreign company in 2020. Their products are absolutely terrible. Their sizing is wrong, the coats aren't waterproof, they're no longer double zip and I received one missing snaps. I've only had it for 2 months and it's already torn at the seams. The only reason I kept it is because I could never get in touch with their customer service for a return or refund. I had to go through my bank to ask for a refund on an order that I never received. Do not buy from this company! There's a reason they pulled their reviews on every social media platform including their website! They're a total fraud now.

Horrible customer service. No response for days to initiate a return, and I’m still waiting. Sizing runs extremely small. Size at least one and maybe 2 sizes up. Very disappointing because I like the product.

Note in response to Mia Melon reply below: my emails to tanya@miamelon… are from my full name, not just my initials, to protect my privacy.

Tanya replied within hours to my email- overnight, on a weekend. She assisted and resolved my order issue without hesitation.

Amazing and trusting customer service!! Sending me a new coat and a shipping label for the coat that is not my correct size.

I look forward to buying more of their products.

I have been trying to contact customer service since November to return. I read on here about server issues but I’ll have to do a chargeback if I don’t hear from someone soon.

I have yet to receive any kind of response to my emails (I have now sent 7). I placed my order on Nov.18, 2023 and my credit card was billed that same day. It is now seven weeks later and I have not received any shipping notification nor any replies to my emails. The coat I ordered was meant to be a Christmas gift. Who would have thought that FIVE weeks wouldn't be enough time for the order to arrive in time for Christmas?? It is now week 7 and I am still waiting for any kind of response from this "company."

The coat ordered was lovely and shipped out relatively quickly. However, it was too small, and MANY attempts at contact for an exchange went unanswered. This is an edited review after initially leaving an 1 start review.

Apparently their server has been malfunctioning and blocking many emails from reaching them. After giving a poor review on this site, they found my emails and sent another coat as an exchange immediately.

However, their site would not allow me to leave a bad review, and their only option for getting in touch with them are via email which is apparently malfunctioning. I appreciate the response once they saw my issues via my trust pilot review, but they need to have alternative ways to get in touch, and not allowing bad reviews to go on their site is a bit of a red flag as well, thus the loss of a couple stars.

I ordered a jacket a few years ago. Worked out. Love the jacket. I ordered one this year for my daughter. The fit is too large. I have sent 4 emails to try to return. Must go through Tanya. No other way to return. But Tanya is not responding. Is this a scam? My period is about to run out. Are returns really allowed?!

Wrong size was shipped. Tried emailing them, no answer. The numbers they have listed are no longer available. And now I have a jacket that doesnt fit and have to try to return it for a refund thru my CC.

It's so sad that they never read their emails correctly, they will do exchanges without confirming anything. They take more than 3 weeks to reply, but an automatic reply, with new orders, just so they do not lose their money.

Its a shame because the quality of the jacket are great, but size up, and pray for the best, that you do not need anything else from them, because they never answer any emails. They should hire someone just for emails...

maybe i was too hasty. Tanya did get back to me. Not only did she get the RMA setup for my exchange, she found the right coat, in the right color, in the right size. My wife loves it! Waterproof fashion!

I ordered a Houston jacket in teal and medium and received the Stella in red and xl. I have emailed and facebook messenged several times and Tanya from customer service responded once and now hasn’t replied at all for over a week.
It turns out their servers were down. They are sending my new jacket, now.

I also ordered 2 bags, that are water resistant and they are working great so far.

Quick response, individually catered -- I can tell they care about their customer's satisfaction. Very refreshing dealing with this business.

So incredibly disappointing. I honestly don't know how this company is still in business with their apparent disrespect and disregard for their customers.

Being new to the PNW, I desperately needed raingear, and locals recommended Mia Melon. So, I ordered a rain jacket and a tote on November 7th.

Since I ordered during a sale, I expected slightly slower shipping.

I didn't expect to receive absolutely zero notification about the status of my order for over two weeks. All I received were a bunch of duplicate order confirmation emails with different order numbers on them. So, I emailed Tanya. She responded that it was stuck in pending and she would send it to process again.

No response to emails in week 3 or 4. I finally located a number and texted her, in addition to an email in week 4, and let her know that if my order wasn't shipped or refunded immediately, I'd process a chargeback.

She responded that she was checking the warehouse... and that was it. No answer. No activity. No nothing.

So, I processed a chargeback.

The next day, I received a notification that my order had shipped.

Today, I received the order and found that they sent the wrong size.

Now, I get to play email tag with Tanya again for what will likely be another 5 weeks.

This was just so incredibly disappointing. I was so excited about my order, but now it's back to the drawing board on cute but functional raingear.

I have emailed customer service three times now to start a return of the coat I ordered, which is lovely but doesn’t fit me. I have received no response whatsoever. Pretty disappointing for a company I really wanted to like.

Very beautifully made coats and such a nice comfortable warmth! I wore mine at the Christmas parade, temperatures hovering around 0 deg C.
I bought the hailey but could've gotten a size small instead of xs.

I ordered 2 months ago, sent at least 4 emails (received no response), tried calling numbers on their website (busy tone),and left messages on social media (gets deleted). I see updaters on their websites for new sales and saying orders will be shipped, nope. Non-existent customer service, and I'm out $200 that I'll have to dispute.

Like many others, I have sent emails to customer service and have received no response. The jacket I received does not fit per the size guide and I need an exchange or refund. Very disappointed.