Mia Melon Reviews 

Looks like a scam company to me. One year ago I backed their kickstarter project, I paid and they were supposed to deliver my jacket in March. In July we last heard from them they were gonna send out the jackets, but nothing ever since, no jacket, no track & trace, no message, no reply to my emails, nothing. So sad. Don't buy from them.

I bought the Alexa coat, which is usually $270, on sale for $200. It was described as lined with microfleece. When the coat arrived, there were numerous exposed seams inside the coat, which is not my definition of "lined" at all. I had a difficult time getting a refund.

Waterproof. Warm. Gorgeous!

I did have to email about my shipment but once I did, it was seamless to receive it.

Now i want more coats lol

Have previously bought a Mia Melon coat and love it which is why I backed their Kickstarter may last year. I appreciate that things have been difficult which is why I was patient when I was emailed and told that they didn't have the coat I'd backed but that if I was to wait until fall I would be sent one from the new collection. It's November and I still dont have a coat and I've had no reply from numerous emails.
Very disappointed

I ordered 2 jackets through Kickstarter back in May 2020. Due to Covid, there were delays. However, Tonya reached out to me via text and I have to say she provided exceptional customer service. Sometimes it took her awhile to get back to me, but she always did, including answering a lot of questions. So I got one of the jackets (Insulated Kendra) February 2021 and it is GORGEOUS! Classy and very warm. I love it.

They didn’t have the other one of ordered (insulated Whitney) in stock though and were having problems with the manufacturer... I reached out to Tonya about getting a different jacket and she replied in good time. She was so helpful and polite throughout our text exchange and has confirmed that they will pay for shipping if I don’t like the jacket and have to exchange it.

Nothing but good things to say about this company. I’ll be directing people their way and buying more jackets when I need them.

No response from customer service through text, email or phone. Shady return policy. There are many other high quality coat companies. Give your money to a company with integrity- not Mia Melon because they don’t seem to give a rats bottom about their customers’ satisfaction with their sub-par product. Added: you reached out because I told you that I was leaving you a poor review. Other than that, crickets until then. And, you are making me pay to send something back to be exchanged (because you won’t allow a return) - paying to have something exchanged - that’s classy.

I needed a rain coat on short notice for a recent trip. The forecast called for rain. I couldn’t find anything I liked in local stores. I was looking for a trench-style with a tie waist, waterproof and breathable, with some structure, and I needed it in 2-3 days. I contacted customer service to inquire about priority shipping. Tanya was super helpful. I purchased the Alexa Light coat in Navy/Indigo, and it arrived as promised, in 2 days. The small fits well ( I’m 5’6” and 125lbs). I love the coat, the color, and the fit. It packed well, kept me warm in cool temps, and looks great. It never did rain on my trip, so can’t speak to water proofing, but I will follow Mia Melon’s recommendations on using DWR as needed. Very happy with this purchase, and great customer service! 10/20/21 Update: It finally rained! I was out for a 20-min walk in light to moderate rain, and it kept me dry as a bone. Most of the rain rolled right off the coat. 2 thumbs up!

Funded Mia Melon on Kickstarter this past spring. They went completely silent after their update in June. It has been 3.5 months with no word from them. I have tried reaching out to their customer support email, messaging on kickstarter, etc with no response. I'm beginning to think this company is fake: just a scam. Do not waste your time or money on them.

Love the coats and just amazing customer service!

I ordered the "Whitney" in Oxblood Red fits perfectly and I love the colour.
I also ordered the "Jericho" for my husband and unfortunately, it was too small despite following the measurements. We paid a hefty $27 to ship it back and exchanged it for a larger size. I'm grateful to customer service for shipping out the exchange quickly knowing we had a tight time line for an upcoming camping trip.

I had been looking a very long time for a raincoat that would keep me dry, was stylish, but didn't feel like I was wearing plastic. I can't stand fabrics that don't breath. After trying several coats from different companies and sending them back, I discovered Mia Melon while browsing online. Their coats were were so cute and the colors were gorgeous, so I ordered one. When it arrived, I was so happy with the look and feel of the coat, but dissapointed that the fit was not right for me. Right away I contacted customer service for advice on replacing it with a better fit. Other than the fit the coat was perfect and did not feel like I was wearing plastic. Tanya was very helpful and suggested a couple of different styles that might fit better. I went with one of her suggestions and the replacement coat fits beautifully! While it did take a long time to receive the new coat, Tanya was always responsive to my inquiries and very helpful. I understand that a lot of businesses were behind in shipping due to Covid. Tanya was always friendly and thanked me for my patience. The coat is such good quality and was worth the wait. Now I just need to rain so I get a chance to wear it.

Company creates far more lines than they can support.

Backed a Kickstarter with a promise of a March delivery date. They were terrible at communication and several of us assumed this was a grift / scam / whatever. They've been promising tracking numbers for months now and I've officially given up hope.

You should only purchase items they have in-stock and on-hand, otherwise you will suffer through the lack of communication and outright deception around fulfillment realities.

I am now the proud owner of four Mia Melon coats!

Last winter I had been looking for a winter jacket for quite sometime with no success. I was on Main Street in Vancouver one Sunday afternoon and spotted a small shop called Mia Melon. I went in to have a look and immediately was pleased with the styles, the fit and colours! The first coat I tried on was perfect and the turquoise/teal colour matched my taste. It was the easiest coat purchase I’ve ever made. Almost every time I’ve worn it I’ve gotten compliments.

I recently placed an order for raincoats after receiving an email notification of a sale. There were issues receiving the coats which wasn’t a complete surprise to me as so many small businesses have been negatively impacted by Covid19. I contacted the store and I received a call back from Tanya, the owner. Sure enough they have had their challenges due to the pandemic. We had a wonderful conversation. I found Tanya to be sincere and customer service oriented. I was grateful to have had a personal conversation with her (one of the many benefits of shopping in small businesses!) I received my jackets and a complimentary gift days later.

Thanks so much Tanya!

I will continue to shop Mia Melon because it is a family business and based on exceptional customer service, excellent products, and the integrity of the owners.

What a show of excellence in product! Not to mention customer service too! I’ve bought from this company before but had no interaction with customer service until my recent purchase of the Stella jacket. I needed guidance with sizing and the team let me return the jackets received TWICE until we found the right size. I knew it was worth the wait and I was right! I know this coat will last many adventures! Many thanks to mia melon :)

I found a coat on Instagram, and was slightly nervous to order it because I had never heard of the company. I took a leap of faith because it was so cute. My order status flipped to shipped, but some time went by without tracking info. I did call the number on the website which wasn’t helpful, but they also have a number to text, so I did that and received an answer with all of the pertinent information there. (The website mentions this is the best way to contact them.) The coat arrived shortly after and it is absolutely fabulous! It is even cuter in person, and the quality is so great too! It is actually for our dog, and I was also impressed that the size chart was so accurate as well. She loves it and we do too - happy customers all around!

Buyer Beware......the company should not have a business license......no response from coustomer service until 30 days later....to tell me they are shipped it soon....I wish I read the reviews first.....no integrity.....

Their products are so worth the price. When they say waterproof, they really are. They are also so so stylish, I always get questions on where I purchased mine and my BF's favorite rain jacket. They fit true to size and have never had a problem with sizing. My issue with tracking my shipment was quickly and happily resolved within a couple hours of messaging them. If you ever have any issue their customer service is more than happy to take care of it.

I had a lovely customer service experience with Mia Melon! I ordered two coats one for me and one for my sister and the one for my sister was just a bit too big on her so I had to return. I communicated with Tanya and she was very helpful and responsive. The coat that I got fits me great, is so nice, high quality, unique, and beautiful! I love it and I plan to order many more jackets as gifts, for myself, and for my boyfriend!

Ordered two jackets, a Whitney Rain Jacket and a One Man Alex Coat, was charged straight away and then the fun started, they had oversold the mans jacket but could supply last years model which was a bit roomier??? Okay, I agreed but two months later when coats arrived in separate consignments they had sent two very average looking men’s jackets and no teal blue Whitney jacket. I paid $283.50 US for this order and now no-one is responding to my request to send one of the men’s jackets back and for them to send me the woman's jacket as ordered. 05/09/2021 I am yet to receive my originally ordered Whitney jacket and will be donating the other two to charity not an ideal outcome but at least it’s an outcome, I will update this review once I actually receive the promised jacket 06/24/2021 Still waiting for news that the replacement jacket has been despatched despite numerous emails to owner of Mia Melon simply awful!!

This company has some of the WORST customer service I have ever experienced. First, they charged weeks before anything was shipped. Then there was at least a month's delay in shipping. When I found out the coats are made in a country that does not value human rights, I asked to cancel my order. It took days for someone to answer me. The order was still active 3 weeks later. Once it was actually cancelled, I was told it can take up to 5 weeks for a refund! Outrageous!