Mia Melon Reviews 

bought the insulate padded Stella Jacket in January 2021. Its a beautiful jacket, but after 2 weeks of wearing it, the inside started pilling everywhere, it looked awful! I contacted Tanya at the Vancouver shop, and she was amazing. She immediately apologized and offered to send me the exact same Stella jacket that i fell in love with, but the fleece lined version instead. She told me to keep the defective jacket, and didn't even charge for the difference in price (the fleece lined is slightly more expressive than the padded version).

Both jackets are gorgeous, made with high quality materials and they are both 100% water and wind proof. Without a doubt the best jacket I've ever owned! I will definitely be purchasing more from Mia Melon un the future

Thank you so much Tanya and the Vancouver store, you guys made my day

Stellar customer service via text when I asked to change an order I’d already placed. I got an Everglades coat (one of the raincoats with a light fleece lining) and it is the perfect weight coat for an upper Midwest fall and spring. I would say the temp ratings on the website are spot-on. I was between a M and L (I usually wear an 8-10, depending on brand/style) so I sized up, which turned out to be fine, but a little big. I will probably layer wool sweaters underneath so it’s fine, but if you’re between sizes and don’t plan to layer up, then size down.

I was a little nervous about ordering from Mia Melon because I wasn't familiar with the brand. I also had an issue with the checkout that resulted in me placing an order 3x and then was worried that the site was a scam. After more research, I saw other positive reviews and a bricks and mortar store. I texted the rep, Tanya, who promised to refund the duplicate orders. To my surprise, the jacket arrived in less than 3 days. It is stunning. Modern styling (as nice as lululemon) and great fit. I am so happy I took a chance on this company! I will absolutely buy from them again.

[EDIT: 2/18/2021]
I did finally hear back from someone after trying one more attempt. The correct answer for Customer Service is to use their text number, it was the only way I got to speak with someone. They explained they could get me coat shipped by Friday (8 business days after the order), but shipping times to me are 3-5 days. Given the weather and USPS slow-downs, I asked about expedited shipping, understanding I'd need to pay for it and they were happy to get that set-up. I'm holding my breath to get the coat (or even the shipping confirmation), but I feel MUCH better having spoken to someone. Will update again when the coat is received.

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I placed an order for an in-stock coat on 2/9/2021. I had received no shipping information after several days. Per the Shipping page on their site:

"Update Feb.09th, 2021~ Our warehouse ships Monday to Friday. Orders are shipping out NEXT DAY from order placement and you should receive your order between 1-2 days (West coast), 2-3 days (Mid USA) and 3-5 (East Coast) 1-12 days (Canada- shipping times will vary dependent if we have stock in Canada or USA) and 12 to 21 days (International) after your order is placed. Please note: Our warehouse is closed on National holidays and weekends."

I was concerned that there was still no shipping info, so I reached out the following ways:

2/15/2021 11:48am ET - Reached out via Chat, described as the "fastest method" on their site. No response.
2/16/2021 2:00p ET - Reached out via the Chat again, hoping to prompt a response - nothing, even though the chat bot states "You'll receive a response within 24 hours!"
2/17/2021 12:01p ET - Attempted to reach out via the phone number included in my confirmation email. No response and there is NO VOICEMAIL OPTION.
2/17/2021 12:10p ET - Attempted the website chat option. Again - no response.

At this point, it has been 11 days, my order hasn't shipped and I have heard NOTHING, despite REPEATED attempts to contact Mia Melon. I'm moving from a warm climate to the PNW and have no coat - I did extensive research before deciding on the coat I ordered, including checking the company's posted shipping times, and now may not receive it by the time I move (March 1st). I've contacted via their preferred channels. I have waited the amount of time they state they'll respond in.

This rating is driven by the customer service and product shipment delay I experienced. I ordered a winter coat from Mia Melon in October. It was a "pre-order" and was delayed shipment to November.

Once I finally received the coat, I realized the coat did not fit and they had shipped the incorrect size (I ordered a medium, they sent a large). I tried contacting Mia Melon through all their available customer service channels (Chat on website and email) and did not receive a response for a full month.

When they finally did contact me, i received a non-descriptive text message from an unknown phone number. In responding to them, I was able to get a return authorization to get a refund for my coat and they indicated I would be refunded in 5-7 business days. Even though they sent me the wrong size, I had to pay for my own return shipping out of pocket ($14) to send the coat back to them. After it was confirmed delivered, I reached out 3 separate times to get a confirmation of the return. I got no response via email nor text message.

I ended up checking their website and I found their responses were going to a chat box on their website and not directly to me. I have never experienced this gap in communication with an online retailer before.

Upon finally connecting with them, they indicated it would be 5-7 WEEKS to get a refund.

I finally ended up disputing this charge with my credit card company once I had confirmation that my return delivery had been received.

$14 out of pocket for delivery fees and now almost 4 months later, I got my money back.

DO NOT waste your time taking a gamble on an order with this company. Customer service is unacceptable and while you may receive a coat you end up liking, if anything goes wrong in the process you're simply out of luck.

I ordered 2 coats in different sizes, one for me and one as a gift. The initial order was quite delayed however, Mia Melon was responsive to my inquiries and provided status updates. When they arrived, both jackets were beautiful and are clearly well made. The one I purchased as a gift was unfortunately too small and again Mia Melon was incredibly helpful arranging an exchange, recommending good alternatives because the original coat style was out of stock. Even shipped quickly to the recipient (different address than the original order). Even given the initial delays, I value customer service provided.

I currently own 3 Mia Melon coats and a weatherproof Mia Melon tote bag, and I love them all. My first purchase was the Everglades, a fleece-lined mid-weight rain jacket, in deep teal. I saw it at a little boutique in the Seattle airport while passing through, and I fell in love instantly. I receive compliments on this jacket every single time I wear it. It is such a rich and gorgeous color, with a very flattering fit that is very true to size (their size charts are totally accurate), and in addition to looking great, it is actually weatherproof! My most recent purchase was the Stella, an insulated heavy-weight coat in eggplant (I am vegan, so I opted for the non-wool version). I was so excited when they added this winter coat option to their offerings. As with the deep teal, the eggplant color is rich and beautiful, and the coat is warm and weatherproof without feeling too heavy like some winter coats do. I simply adore it. Aside from the quality of their products, what makes this company so wonderful is their outstanding customer service. Any challenges that I have encountered with my previous purchases have been handled with great professionalism and genuine warmth and kindness. I cannot say enough good things about Mia Melon. I am so excited to have discovered them, and I look forward to many more years of stylish comfort here in the rainy Pacific Northwest thanks to their flattering and functional products. Thank you, Tanya and Mia Melon, for being so fantastic!!

The rain jacket was awesome - absolutely perfect. And they were so, so responsive on an urgent return/exchange. AND the deep blue is a beautiful color. A great product, great company. LOVE!

I pre-ordered the Hailey in October and the jacket shipping was going to be late. I received several emails apologizing and was offered a discount on the next order. When the jacket arrived around Thanksgiving, it was beautiful but the wrong size. Mia melon (Tanya) was very responsive. I returned the jacket, was reimbursed for shipping and the new jacket will be here shortly. Their products are wonderful. This will be my 4th coat and I know it won't be my last!

I ordered the Hailey jacket. The jackets are made to real women sizes, which I love. I ended up needing a size smaller, they sent out another size and didn’t bill my credit card for it. Once I received it, I was absolutely in love. I’m typically a size 10 and the medium fit perfectly! Such a great jacket, warm and wind proof! Perfect for everyday wear, dress it up or down-little dressy, a little casual. I am very happy with my purchase.

I have twice tried to order a coat, both times were unsuccessful. The first time I was told that the colour I wanted was oversold, but I could order an alternate pre-order colour that would ship in three weeks. Three weeks went by and I contacted customer service to be told the coat would ship at the end of the week. This happened weekly for almost a month... I would reach out inquiring where my coat was and they would reply it will ship “in a few days” or “shortly”. After a month (two months after the order was placed), I asked for a refund. They refunded my money, so I gave them the benefit of the doubt and tried to ordered a different coat. I received an email after a week saying the coat was in the process of shipping and today (almost two weeks after initially placing my second order) received an email saying it was oversold. The coats look great, but save your money and order from a reputable company that will actually send you what you order and pay for.

My five stars all go directly to Tanya.
I ordered a jacket and it was too small so I tried reaching out to the company to initiate an exchange. I was worried that this was going to be a long process and as I live in the PNW I needed a coat as soon as possible. Tanya went above and beyond helping me with the exchange. This purchase was a big deal to me since I lost my job in March due to Covid so I was stressed about the money spent and not having a coat for weeks and weeks. Tanya deserves a raise. Although the quality of the jacket is gorgeous, it is because of HER and her alone and her phenomenal customer service that I will recommend this company to everyone I know. Thank you, Tanya! You are the best!

So far I have ordered a coat but have been unsuccessful in contacting MM via email or phone. The coat has been mailed. My concern is if I need to go one size smaller, and if it is so difficult to talk to anyone, how smoothly can an exchange go? I am keeping my fingers crossed and will hope for the best. I was happy to support a small company but it seems they need to work on their communication.

I placed an order on 10/10/20. As of today I still have not received my order and no one at the company will respond. I have contacted them via email, text, chat, and called the corporate number. Still no response so I have had to file a dispute with PayPal. Very poor customer service. They blocked me from posting my complaints on their social media as well but did finally refund my money. It took filing a dispute for that to occur however.

This company will only allow you to return a full priced jacket. If it’s on sale you are only allowed to exchange. It’s a pretty confusing return policy, it doesn’t really support the customer, just the business. What businesses will not let you return items that are new and unworn, especially if the customer is unsatisfied. Also, why not be a bit more transparent with your strange non return policy? Maybe you wouldn’t offend potential customers then...? They are also not very good with customer service. I asked a question 10 days ago and haven’t heard a peep... I will not be supporting this company.
I live in a mountain town and experience lots of types of weather. These jackets are more stylish then functional. You can get better quality without the hassle.

I had to return a coat because I didn't like the fit. The return process was a little convoluted, but the actual customer service was great!

This company manufactures quality, rainproof jackets that are well designed and warm in cool weather. My experience with the customer service department has been excellent. Questions that I had were answered quickly and completely. I know that I can trust this group to get it done No matter what.
I have four jackets. Love them all....so comfortable.

This is to update a past review, in which I noted one of my two jackets was slightly big but due to reviews of difficult returns I was just going to deal with it.
Well, customer service reached out to me via text and email and made the exchange process incredibly easy. There was great communication and response at every step.
I was skeptical to buy from a Facebook ad but glad I took a chance. I LOVE my two jackets and get tons of compliments. It's nice to have stylish rain wear in the Pacific Northwest.

This is the best company ever! It all started with a jacket for my wife to wear in London and then I loved it so much I have purchased 2 more for me. I absolutely love them all, the quality and style are amazing. The company is responsive and even assisted when I had an issue that they quickly fixed for me....better than excellent customer service. Love them!!!!

I LOVE Mia Melon! I've have a number of their jackets and receive compliments on them ALL THE TIME! Their customer service is responsive and great to work with! I will continue to be a loyal customer!