Michelle O’Shea & Co Ltd Reviews 

102
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I truthfully can’t fault this local company of licensed conveyancers. They are professional stick to tight dead lines. They are supportive when approached for help with forms sent out with new process... See more

Company replied

Rated 5 out of 5 stars

I can't speak highly enough of Laura and her team, they were always friendly, efficient and patient while dealing with my buyers dreadful solicitors.

Rated 5 out of 5 stars

Cannot fault this firm and their process. We were onboarded very quickly and easily. A lot of their process is automated which I am more than with as it is generally way faster than human email or... See more

Company replied

Rated 5 out of 5 stars

Another faultless piece of work from Laura Madden who goes about her business with quiet efficiency. We have used Michelle O'Shea on a number of occasions, mostly for purchases but most recently for a... See more

Company replied

Company details

  1. Legal Services & Government

Information provided by various external sources

We are a small firm of Licensed Conveyancers in West Bridgford and offer a friendly and efficient conveyancing service for people buying, selling, re-mortgaging or transferring residential properties


Contact info

4.8

Excellent

TrustScore 5 out of 5

102 reviews

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4.8

All reviews

(102)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb solicitors.

Superb solicitors.
Kate at Michelle O’Shea did the conveyancing for my house sale and she was amazing. Every step was done promptly, and she was always very professional and friendly. If it wasn’t for my buyer’s solicitor, who was just the opposite, the process would have taken half the time. I cannot recommend this firm more highly.

July 15, 2025
Unprompted review
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Reply from Michelle O’Shea & Co Ltd

Thank you so much for taking the time to leave us a review and for the recommendation.

Rated 5 out of 5 stars

Michelle O’Shea - lease extension

We used Michelle O’Shea with regard to a lease extension on our apartment. We found her company very diligent, professional and friendly, being kept informed throughout the process. We would recommend her company’s services and use again in the future.

June 3, 2025
Unprompted review
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Reply from Michelle O’Shea & Co Ltd

Thank you for your review and recommendation. We look forward to acting for you again in the future.

Rated 5 out of 5 stars

Excellent service

Had the privilege of dealing with Michelle and her team. This is the second time we have used this firm and couldn’t recommend them enough. They kept us informed every step of the way would highly recommend.

January 31, 2025
Unprompted review
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Reply from Michelle O’Shea & Co Ltd

Thank you for your review, it was a pleasure to act for you again.

Rated 5 out of 5 stars

Laura and Georgia always responded…

Laura and Georgia always responded promptly to my emails and if I was unsure of anything I did not feel silly asking.

April 16, 2025
Unprompted review
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Reply from Michelle O’Shea & Co Ltd

Thank you for your review Tracey. No question is ever silly!

Rated 5 out of 5 stars

Excellent Property Conveyancing Service

We have purchased properties and transferred ownership thanks to the efforts of Michelle and her colleagues.
We were given clear indications of costs before work started and kept informed throughout the process. Additional obstacles were encountered in some cases: these were clearly explained, additional costs agreed, problems dealt with, and completions executed in a timely fashion.
Documentation was shared on a dedicated platform, allowing the exchange of confidential information.
We were delighted with the services provided and have no hesitation in recommending Michelle and her colleagues for all aspects of property conveyancing.

January 17, 2025
Unprompted review
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Reply from Michelle O’Shea & Co Ltd

Thank you for your review, which was shared with the team. Recommendations are always much appreciated.

Rated 5 out of 5 stars

Received a highly professional service…

Received a highly professional service from Michelle O'Shea's. We were kept fully up-to-date and any question asked was no trouble to answer. We were always spoken to in a polite and friendly manner. A special thank you to Megan who dealt with the sale of my late fathers house. Would definitely recommend.

March 3, 2025
Unprompted review
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Reply from Michelle O’Shea & Co Ltd

Many thanks for your review which is much appreciated and has been shared with Megan

Rated 5 out of 5 stars

Worth their weight in gold!

We can't praise the team at Michelle O'Shea highly enough - they are leagues ahead of other conveyancing firms and during a 7-month-long house sale and purchasing process, it really made all the difference to have their support.

They are thorough, organised and extremely competent. Their approach to conveyancing is super slick and they explain things in layman's terms right from the start. We greatly appreciated their regular updates through the InTouch portal, which meant we weren't ever having to chase for information. All communications in fact, whether by email, post, over the phone, or via the portal, have been great.

Our dedicated conveyancer Megan has been brilliant throughout. She responded to all of our messages and questions in a timely, professional manner. Even when some of our emails were overwhelmingly long with many questions! She's been a pleasure to work with and we always felt confident that she was on the case for us, especially towards the point of contracts exchange, which can be like herding cats!

If ever Megan was absent and we required a quick response, other members of the team were on top of all emails and stepped in to help where possible.

Later this year we'll need to remortgage and we won't hesitate to go back to Michelle O'Shea for their help with this.

In our experience, when you find an amazing conveyancer, you need to hold onto them, because they are worth their weight in gold during one of life's most stressful events.

A massive thanks to Megan and the team - keep up the fantastic work!

February 6, 2025
Unprompted review
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Reply from Michelle O’Shea & Co Ltd

Thank you for your excellent review - your comments will be shared with Megan and we look forward to acting for you again in the future.

Rated 5 out of 5 stars

Exceptional

While our property sale was somewhat protracted as a result of a challenging buyer, Michelle OShea and in particular Sarah provided an exceptional service to us throughout. Responsive, professsional and knowledgeable, we would without doubt recommend their services wholeheartedly. This is the third time we have used the company to sell property, and each time quite superb. Thank you.

September 30, 2024
Unprompted review
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Reply from Michelle O’Shea & Co Ltd

Many thanks for your review Michael. I will be sure to pass on your comments to Sarah.

Rated 5 out of 5 stars

Excellent conveyancing service

Sarah Atterbury of Michelle O'Shea and Co has acted as my conveyancing solicitor three times, for one sale and two purchases (one of which didn't complete). The service was reliable and professional at all times, with prompt and clear communication. I trust them, and would definitely use them again.

September 27, 2024
Unprompted review
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Reply from Michelle O’Shea & Co Ltd

Thank you so much for your review. I will be sure to let Sarah know about your review.
Many thanks.
Michelle O'Shea

Rated 1 out of 5 stars

Do Not Use


We had a really terrible experience trying to use this firm. We were asked a series of questions over the phone and not provided a record of those answers until it was realised that one answer was incorrect and they could not act on our behalf. It should be any office’s procedure to send a copy of questions asked over the phone and the answers via email after the call. A copy would have identified the issue and no money would have been spent.

Michelle has been rude, accusatory and demeaning to try to talk to. Her first email to me stated she was no longer replying to me. She has no interest in bettering a bad situation.

September 6, 2024
Unprompted review
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Reply from Michelle O’Shea & Co Ltd

Your review is noted.
As we have already explained to you and subsequently provided evidence to you, we accepted your instructions to act on the basis of the information provided to us by one of you over the phone to our questions. The answer to one of the questions was given incorrectly although we note that you are claiming that is because we did not ask the question in full. I dispute that because all of our staff are fully aware of the importance of asking the relevant questions to ensure that we can act. It is of course our word against yours but I am confident that the answer given to us by yourselves was the one on record which allowed us to believe we could act for you.
As soon as it became known to us that the information given at the estimate stage was incorrect we advised you that we could not act for you and also advised you of the reasons why.
You claim we did not have a conversation with you about this but of course we did. You spoke to Megan here once we emailed you and Megan clarified our position over the phone. I share an office with Megan and overhead Megan's side of the conversation and it was clear to me that you were being rude to Megan and I understand that you even put the phone down on Megan.
Despite us having already advised you of the reasons why we could not continue to act, you felt it appropriate to send 2 further emails asking numerous questions and at this point I took it upon myself to respond as I felt Megan was getting quite distressed with it all.
I answered your questions and gave you a detailed reason as to why we could not act. I also apologised in my email that you felt inconvenienced by our decision and suggest that you accepted "some responsibility" based on having given us incorrect information. The reason I advised in that email that I would not correspond with you further was because of the distress you had already caused to Megan and I felt that I could not add anything further and of course the outcome was not going to change.
Of the £500.00 you paid on account, we have invoiced for a total of £54.24 including vat and have refunded the balance. We ourselves have not charged you anything for the time we have spent already on the matter. So we have charged you for the costs that we will be paying to Thirdfort for obtaining electronic identification checks and proof of funds checks against you both. No profit has been made on that, we are charging you what Thirdfort charge us. So to be clear, even though we have already spent a considerable amount of time on this matter and we absolutely have the right to charge you for that time we have chosen not to. We have of course also sent to you the Thirdfort reports which you should be able to pass on to your new conveyancers who we are confident will accept those reports for your identification and proof of funds checks.
You state that your case is not the easiest and you are very upfront to every service provider about these challenges but there is absolutely no record our end that you informed us of these challenges that you claim you have and so it is unfortunate that you failed to mention this to us at the first point of contact.
As for keeping things moving, you contacted us just before 5pm on Tuesday 27th August for an estimate of our charges which was emailed to you immediately. You telephoned to instruct us to act for you on Wednesday 28th August and we sent out our instruction paperwork to you that day. Upon return of that paperwork from yourselves on 3.9 (because you delivered it to us after office closing hours) we acted on that as soon as we were able and in was only on Friday 6th September, once we had your Thirdfort reports to hand, that we realised we were not able to act for you to our professional indemnity insurance requirements. So in reality, the time lost is just over a week.
Sadly we cannot please everyone and have to accept that on this occasion your expectations could not be met.

Rated 5 out of 5 stars

Really professional service from Laura Madden

Really appreciate Laura Madden and her whole team at Michelle O’Shea & Co Ltd in helping with our case. Everyone was very professional and kept us informed all the way. No hesitation in recommending them in handling any future conveyancing needs.

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

We have had the most professional…

We have had the most professional service in the capable hands of Sarah Atterbury at Michelle O'Shea. She kept in regular communication, answered our questions promptly and was extremely thorough and detailed. We highly recommend this company for any conveyancing. Such is our confidence in them we are have instructed them for our second home. Thank you Sarah and co.!
Dee I & Matthew A.

March 20, 2024
Unprompted review
Rated 1 out of 5 stars

Awful experience…

I wish if I could reply to the response I receive for my previous review. I would say your reply speaks for itself how angry you can get and proves you loose your patience frequently. Your staff is amazing don’t you think if you start screaming on clients its going to effect future conversations. I do feel sorry for them having to deal with this I am sure this is not the first time. Your response is full of arrogance and anger. As your client I tried to explain my experience and no one should experience what I did so your job is to learn from it and making sure it doesn’t happen again as all clients are not the same.

“ Reply from Michelle O’Shea & Co Ltd
Updated 2 hours ago
It is unfortunate that you have failed to mention why Michelle O'Shea spoke to you in the way she did. Every time you emailed you literally called within a few minutes, expecting me to not only have seen your email but able to act on it. You were made aware of how busy I was and not able to deal with your emails as soon as they arrive. Even on the day of transferring the balance to you, you called to speak to me within a few minutes of having sent an email and were advised I was on another call. I was on that call for some time. You then called 20 minutes later and because I was still on that call you was extremely rude to a member of my staff and DEMANDED that I called you back before 5pm and transferred the money by them. That call was made at around 4.25 pm. So it seems that you feel it is acceptable to be rude and demanding with us but we cannot be stern with you. I am pleased actually that you would not use us again because I would not want to act for such a rude client ever again”

September 25, 2023
Unprompted review
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Reply from Michelle O’Shea & Co Ltd

I acknowledge your opinion. There are of course 2 sides to every story. I wish you luck on any future property transaction with another conveyancing firm who can hopefully deal with your expectations better than we did.

Michelle O'Shea

Rated 5 out of 5 stars

A very positive experience

We had a very positive experience whilst using Michelle O'Shea & Co to manage our sale and purchase.

They provided an efficient, responsive and personable service and were very supportive when we experienced a particular hurdle during the conveyancing process.

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient and friendly

Despite various delays and renegotiations, Michelle and her team acted with efficiency and professionalism throughout my recent house purchase. E-mails were replied to promptly, and relevant documents were forwarded quickly. Highly recommended.

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent!

In the past couple of years I have sold 2 houses and bought one using this solicitors firm. They are excellent. Competitively priced and great service. Thank you!

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

5* Service as always.

Once again Michelle has expertly guided us through our sale and purchase which we appreciate have been more onerous than we all expected!
Again we have experienced a highly professional and competent service, always provided in a friendly and extremely accessible manner.
We have no reservations in highly recommending Michelle and her company and would like to record our heartfelt thanks for her continuous excellent work on our behalf.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely Fantastic! Highly recommend

Fantastic! I’ve used this company twice now for 2 house purchases, the staff are incredibly patient, explain everything clearly and keep you informed every set of the way. On the last purchase, the person buying my old house had an issue the day before competition, not only did they carefully manage rectifying the issue meaning the purchase could go through smoothly (despite not being down to them this issue occurred) but they were also incredibly kind and provided emotional support. Hopefully we will be in this house a while but on the next move I definitely would use them again. Very highly recommended!

December 14, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing, highly recommended!

Michelle and her team were brilliant. We were kept up to date every step of the way. Extremely professional and very efficient service. Made the buying and selling of our homes practically stress free! Highly recommended!

February 21, 2023
Unprompted review

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