Midshires Electrical Reviews 

926
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

You can get all electric items over there. They are very good and well trained staff. Support and solutions are the best part of their organization

Rated 4 out of 5 stars

Ordered a ceiling fan back in February, arrived all ok and installed in March. Didn't need to use it much until the hot weather arrived and unfortunately it developed a fault with the speed control. I... See more

Company replied

Rated 5 out of 5 stars

FIVE STARS There were some strange reviews about delivery when I researched this company ....... DON'T Worry delivery was vary quick.although the five light fittings were not in stock, they cam... See more

Rated 5 out of 5 stars

When I started searching online for some LED lights I came across Mid Shires Electrical. It was their chat function that enabled my swift buying decision. Every question answered there and then. Would... See more

Company details

  1. Electrical Equipment Supplier

Information provided by various external sources

Midshires is an independant electrical wholesaler providing high quality goods to customers all over the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

926 reviews

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No recent history of asking for reviews

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4.6

All reviews

(926)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

The transaction was A+ OK

The transaction was A+ OK - delivery was a little protracted but the price was great,item as described and packing was first class. Highly recommended dealer

August 7, 2018
Unprompted review
Midshires Electrical logo

Reply from Midshires Electrical

Hi,

Thank you for your kind review. We look forward to assisting you in the future.

Kind regards
Online sales team

Rated 1 out of 5 stars

Cheaters, and lairs, Charge extra - dont deal with them.

shows less price on website, then charge £50-60 extra and then don't deliver. Will promise to deliver you next day and wont deliver and tell you no one was there, go and pick up from a far away depot.

another lie, I haven't had changed the product, it was the same product and I was told that you wont supply as price was wrong at the website. I have an email as a proof, (See Below).
I called at 5.08 to ask about delivery as I was promised before 5.00 pm, I was informed that some one will be there in 6 minutes. I waited and there was and no one came. Even reception was open till 10.00 pm.
Email:

Thank you for your recent order, I’m afraid when coming to process the order we have found that there is a pricing error on our website.

I apologise for the inconvenience this may cause, however we cannot accept the order at the price paid. I have attached a quotation with the new prices that I have also discounted as a gesture of good will and updated our website to read correctly.

Could you please let me know if you will be happy to pay the extra needed to release the order or if you would require a full refund?

August 7, 2018
Midshires Electrical logo

Reply from Midshires Electrical

Hi,

The additional charges you agreed to pay due to the change of product, we offered a full refund but you chose to pay the extra.

DPD tried to deliver at 5:10pm however you said on the phone you were going home at 5pm. Parcel was then delivered to a local pickup point and you collected.

Regards
Online Sales Team

Rated 5 out of 5 stars

Had problem with damage to product…

Had problem with damage to product because of courier, however it was dealt with as soon as opened and another received the next day.
Excellent service.

August 6, 2018
Unprompted review
Midshires Electrical logo

Reply from Midshires Electrical

Hi,

Thank you for your kind review. We look forward to assisting you in the future.

Kind regards
Online sales team

Rated 1 out of 5 stars

Still no sign of my order!

I have dealt with Midshires on two previous occasions. Once to order a Redring water boiler and the service was very good. Once more when I ordered 6 Led battens, which were very keenly priced, however, they refunded me as they said they'd priced them wrongly!
On this, my third occasion dealing with them, I'm extremely unhappy with the service. Indeed as I type this I still haven't received my order!!
I ordered a Rolec EV tester on 21/7. The payment was taken, however, I did not receive any confirmation email. I called and asked for one to be sent. Nothing arrived. I used the 'Chat' service on two separate occasions and was told my order would arrive on Friday 3/8 - Nothing. I called Rolec on two occasions also and they had only received an order from Midshires for my item on the Thursday 2/8!!!!! I emailed Midshires and mentioned the word 'complaint' and lo and behold received an email - the first - stating they'd look into it urgently. Still nothing further. So as I type this I am fuming! I have a contract to fulfil and no suitable test equipment and no sign of it arriving any time soon! To say I'm disappointed with the service is an understatement! Very poor indeed.

August 5, 2018
Unprompted review
Midshires Electrical logo

Reply from Midshires Electrical

Hi Ian,

I'm really sorry you have had this experience with ourselves, as you are now aware after writing this review the item was delayed by the manufacture Rolec. They originally gave you false information regarding your delivery when you called up they mistaken your order for another customers order that was ordered a few days later.

Kind regards
Online Sales Team

Rated 5 out of 5 stars

Telephone order of wiring regs book

Telephone order of wiring regs book. Very helpful. Received book on time. Good price.

August 3, 2018
Unprompted review
Midshires Electrical logo

Reply from Midshires Electrical

Hi,

Thank you for your kind review. We look forward to assisting you in the future.

Kind regards
Online sales team

Rated 5 out of 5 stars

I was glad I bought my Fans from…

I was glad I bought my Fans from Midshires Electrical very good service and quick delivery

August 1, 2018
Unprompted review
Midshires Electrical logo

Reply from Midshires Electrical

Hi,

Thank you for your kind review. We look forward to assisting you in the future.

Kind regards
Online sales team

Rated 1 out of 5 stars

Was delighted to find the item I wanted…

Was delighted to find the item I wanted a reasonable price, paid for the item only to receive and email explaining that it had been advertised at the wrong price and that they couldn’t honour the price. Very disappointing.

July 30, 2018
Unprompted review
Midshires Electrical logo

Reply from Midshires Electrical

Hi Luke,

Sorry to hear you had this experience, we are in the process of updating this section of the website to ensure it doesn't happen again. I can offer you a 10% disscount if you wish to order an alternative product. Please get in touch - wc@midselec.co.uk.

Kind regards
Online sales team

Rated 5 out of 5 stars

Good service

July 25, 2018
Unprompted review
Midshires Electrical logo

Reply from Midshires Electrical

Hi,

Thank you for your kind review. We look forward to assisting you in the future.

Kind regards
Online sales team

Rated 5 out of 5 stars

Order resolution

Excellent help over the phone to resolve my order.
High quality light promptly received.
I would recommend this company.

July 25, 2018
Unprompted review
Midshires Electrical logo

Reply from Midshires Electrical

Hi,

Thank you for your kind review. We look forward to assisting you in the future.

Kind regards
Online sales team

Rated 5 out of 5 stars

Bought 4 stainless steel garden…

Bought 4 stainless steel garden lights,arrived as scheduled well packed no problems,lights are slightly flimsy but look very good.

July 25, 2018
Unprompted review
Midshires Electrical logo

Reply from Midshires Electrical

Hi,

Thank you for your kind review. We look forward to assisting you in the future.

Kind regards
Online sales team

Rated 2 out of 5 stars

Item ordered wasnt in stock

Item ordered wasnt in stock. Still waiting for delivery

July 25, 2018
Unprompted review
Midshires Electrical logo

Reply from Midshires Electrical

Hi Shariff,

Sorry to hear this, I can see we have refunded your order as you were unhappy to wait for it to return to stock. I can offer 10% off your next order if you wish to re-order once it's back in stock with the manufacture.

Kind regards
Online sales team

Rated 5 out of 5 stars

Magic

Quality product - excellent service.
What more could you wish for.?

July 22, 2018
Unprompted review
Midshires Electrical logo

Reply from Midshires Electrical

Hi,

Thank you for your kind review. We look forward to assisting you in the future.

Kind regards
Online sales team

Rated 5 out of 5 stars

Excellent Customer Service

After ordering an item which I found to be broken after delivery, Midshires agreed to replace it. This turned out to be long and protracted although no blame is attached to Midshires as the supplier was found to be wanting. In particular William Chisholm (Ecommerce & Marketing) has to be praised for his diligence in chasing and successfully bringing the matter to a close.

July 19, 2018
Unprompted review
Midshires Electrical logo

Reply from Midshires Electrical

Hi,

Thank you for your kind review. We look forward to assisting you in the future.

Kind regards
Online sales team

Rated 5 out of 5 stars

Excellent advice

Excellent advice, service and product.

July 17, 2018
Unprompted review
Midshires Electrical logo

Reply from Midshires Electrical

Hi,

Thank you for your kind review. We look forward to assisting you in the future.

Kind regards
Online sales team

Rated 5 out of 5 stars

Timely arrival

Item purchases arrived in good time and as appeared on the internet

July 16, 2018
Unprompted review
Midshires Electrical logo

Reply from Midshires Electrical

Hi,

Thank you for your kind review. We look forward to assisting you in the future.

Kind regards
Online sales team

Rated 5 out of 5 stars

Excellent Service

Helpful Staff, Clear and easy to use website and quick delivery.

July 14, 2018
Unprompted review
Midshires Electrical logo

Reply from Midshires Electrical

Hi,

Thank you for your kind review. We look forward to assisting you in the future.

Kind regards
Online sales team

Rated 4 out of 5 stars

Good service and helpful staff

July 10, 2018
Unprompted review
Midshires Electrical logo

Reply from Midshires Electrical

Hi,

Thank you for your kind review. We look forward to assisting you in the future.

Kind regards
Online sales team

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