Miele Reviews 

My Miele oven, supposedly going to last 20 years lasted less than 2 years. My Kenmore oven lasted almost 16 years of heavy use.

Requested cancellation of a Miele product over a week ago and had not received a response despite emailing several times. The customer service number has no option for orders. Really disappointed being a long time Miele customer that the customer service has gone downhill.

Sadly l have to add to the many one star reviews for Miele.
I bought a Miele oven, which was expensive for me but l wanted a premium quality reliable product that would last many years without any problems.
My oven has the pyrolytic cleaning function which l have used twice in the four years since buying the oven. On the third occasion the door locking mechanism failed and so the function no longer works. Apparently despite only ever locking the door twice in four years this is down to wear and tear!!
Miele have offered me 25% off parts (but haven't replied to my request for help identifying the parts I need), if l wish to get the repair done elsewhere but otherwise their ridiculously expensive repair rates will apply as the guarantee is only valid for two years. I complained to customer services, first by email regarding this unacceptable response more than six weeks ago and have phoned twice, a month ago and again two weeks ago, when l was promised my complaint had been escalated.
I am still waiting for any reply, and in the meantime the light in my oven has also failed!
I will let you decide whether to buy a Miele product but don't be taken in by their justification of high prices for premium quality.
If a part as important as a door locking mechanism can fail after two uses this could be very dangerous in a household with small children or elderly residents and the length of a guarantee is irrelevant.
Edit:
As seen below I received a very promt reply from Miele and hope to be able update my review with a positive outcome soon.

Great hoover but only lasts a short while and packs in. Customer service are not helpful at all. Dont recommend them at all unless you want to replace your hoover every 18 months.

Miele dumped my $10,000 oven on my porch yesterday after having agreed that delivery would not occur till 15 July given no one was available to accept delivery. Zero customer service, zero follow up and at this stage failure to accept responsibility for leaving an expensive item exposed to thieves and a Canberra winter. No assistance from Miele or their Agent.

My vacuum which was purchased in October last year, suddenly stopped working. I contacted customer services who arranged for it to be collected next day, what great service I thought ! Fast forward three weeks and despite numerous calls and emails my vacuum is apparently still sitting in their "technical hub" waiting to be looked at ! I dread to think how long it will then take to be actually repaired. Appalling service. I will definitely not buy another Miele product.

Just spent £309 on a fixed price repair for one of Miele's higher range dishwashers. The engineer arrived the 3rd time, but Miele cancelled the other 2 appointments at short notice meaning a lot of time was wasted our end. It is 9.5 years old but as we have two, it is only used 50% of the time (household of 3), which makes it equivalent to having used it for less than 5 years. Their marketing claims they can last 20 years. Less than 4 weeks later, it has developed another fault which I am expected to pay another £309 for. So, within a month they want £618 (the price of a decent dishwasher from another manufacturer) to repair it, with no guarantee that I won't be hit with more repair bills for further faults. Customers pay a huge premium for Miele's products (which used to be fantastic and reliable) but are now being faced more and more with correspondingly eye watering costs for repairs that are required years before they should be. Have contacted Customer Service but they are not interested.

Miele was a premier brand. Never went wrong and, if they did, you could get them repaired. Now spares cost 10X what they should and are very hard to obtain. Most domestic repair companies won't touch them AVOID MIELE

Awful!!! £1200 coffee machine that’s gone wrong a few times inside the warranty period then recently had to call them out again for the same fault codes as before only to be told it’s the main driver that’s faulty and needs replacing, £140 for a 15 minute visit and potentially a bill of £400 to replace the driver.. The machine is 2 1/2 years old! It’s not even working that hard maybe 2 coffees every morning, It’s been fed bottled water from day 1 and cleaned, degreased and descaled as required with their products that incidentally cost a small fortune.. So their products are far from perfect and won’t last, don’t be fooled by the hype… Never again would I purchase anything from them. Their after sales are awful, they don’t listen to simple instructions regarding your availability and think it’s fine to just book whenever suits them or cancel just the day before they are due to arrive (this happened a few times)… Sales reps couldn’t be more unhelpful directing you back to their service department… AVOID!!!

UPDATE:
Unfortunately, despite forwarding all requested correspondence nearly a month ago, I have still not received any response from Miele.

Extremely disappointing support, unjustified charges, and alarming lack of leadership

As a long-time Miele customer, I am deeply frustrated by my recently bought KMDA 7272 cooktop in Denmark and its persistent odor issues. Despite using all recommended filters and following all instructions, the problem continues—a fact that is well-documented on Miele’s own website.

What stands out even more than the product flaw is the complete lack of competent leadership at Miele. Throughout my correspondence, I was constantly rerouted to different employees who seemed to have no decision-making authority or accountability. Responses felt copy-pasted and dismissive, with nobody willing or able to truly address my concerns. Even when I specifically asked to speak directly with someone in charge, my requests were ignored, and I was forced to deal with a revolving door of representatives who simply quoted the same rigid policies and threatened debt collection.

Instead of providing real customer support, Miele insisted on sending a technician—despite this being a well-known product limitation, not user error or a defect. As predicted, the visit was pointless, offered no new information, and did nothing to solve the issue. Miele then invoiced me for this unnecessary service and refused to remove the charge, showing no willingness to take responsibility for their own product's shortcomings.

This experience clearly reflects a company with poor leadership, little oversight, and no control over its employees. No one at Miele seems empowered to resolve issues, offer real solutions, or demonstrate basic accountability. It feels like the organization is running on autopilot—preoccupied with billing, not helping customers.

In summary:
Miele refuses to acknowledge or take responsibility for a widely recognized product issue.
Support is ineffective: employees are powerless and unresponsive, and leadership is entirely absent.
I was charged for a useless technician visit, despite the root cause being a flaw in the product's design.
Communication was defensive, dismissive, and lacked any genuine customer care.
Sadly, this experience has destroyed my trust in Miele. If you expect premium service and accountability to match a premium price, look elsewhere. I can no longer recommend Miele and will certainly reconsider any future purchases.

Very disappointing stance taken by Customer Service.

Dishwasher purchased 25/5/2023
Developed a fault 18/5/25 (Daughter discovered as we were away)- within the 2 year warranty.
Called Customer Service 29/5/25 om our return from holiday.

Despite accepting the circumstances the Customer Service department refused to treat it as a warranty claim and charged accordingly.

Firstly buying a premium appliance for £1k +, it is not expected to develop a fault.

Secondly to take this attitude is shocking!

We recently renovated our kitchen and chose Miele products because we had used them in our previous home and were extremely satisfied with the brand’s quality. Unfortunately, our experience with the new products has been deeply disappointing. The stove, in particular, was the worst choice we could have made.

The burners take an excessive amount of time to ignite, and even after lighting, they continue making a loud, persistent noise. I’ve timed it—on several occasions, the noise has lasted 2 to 3 minutes, even while I was already cooking. This is simply unacceptable for a high-end appliance.

An even more serious issue is that the burner caps cannot be removed for cleaning. They are screwed in, and even after removing the screws, they don’t come off because they are connected to the igniter wires. How is it possible to design a stove that doesn’t allow for proper cleaning? It’s obvious that a product as heavily used as a stove must allow for easy removal and washing of its most exposed parts.

Within less than a month of use, I found myself completely disappointed with the brand—something I never imagined could happen with Miele. I purchased the product in November 2024, which means it hasn’t even been a full year, and the experience has been nothing but frustrating. The unbearable noise each time I try to light a burner only makes matters worse. Honestly, I would not recommend this product to anyone.

I purchased a Miele Dishwasher in February 2023. I had previously owned a Miele dishwasher which never gave me a problem in 22 years. In July 2024 (just over 1 year later), the diaphragm burst and I was informed that it was due to an airlock in my pipe and water pressure changes as the council had allegedly worked on pipes in the area. It cost me over R6000 to have the repairs done which I reluctantly did. I was informed the part was not covered under the warranty. A month ago (May 2025) the diaphragm burst again. The technician has just informed me that it’s due to airlocks in the pipes and Council working on pipes in the area again. (He seems to know a lot about what council does in my area)! I have references from neighbours around me who own Bosch dishwashers, who confirm that they have never had a problem even though they live in my immediate area (1 behind me). Surely these neighbours would also experience problems with their machines if it was a pipe issues and council related problems? I’m getting the runaround from Miele. I’m going legal and I will also be reporting this to the consumer council. I want my money back. I have never been this disappointed with an appliance ever before, and I regret the day I bought the Miele dishwasher. In hindsight, I should’ve bought a Bosch!

Bought a coffee machine thinking I was buying a quality reliable product. Worked reasonably well then broke then was fixed under warranty. After another year the machine has displayed all manor of faults and now is only useful for a warm cup of milk. The infuriating thing is they want over £300 to fix a machine that supposedly can last 20 years. I am locking into options to report this company for false claims

I bought a washing machine, which was top rated in a well known german consumer product testing organization, but it broke down after 2 years and 4 months. Upon contacting cusomer service, I was given a date (10 days after initial call), where a mechanic would come to us to look at the machine, and was told I would be contacted within a day with follow up information. Also I was told, that thex would try to provide me with a date earlier than that. I was never contacted again. The following three days, I was always told the same, that they are working and I would be contacted again that very day with more information. Today, 7 days after my initial call, I was told, that there is no date marked in their system, and the next free day a mechanic could come out would be in 11 more days, and that someone would call me back with more information within a day. I also did not receive this call.

Really disappointed that a suposedly top end product that Miele makes cant have a 10 year warranty without the need to go and purchase one from Domestic and General. 2 years for the price of a Miele washing machine is appauling and there are so many other manufacturers doing 5 year as standard for a lot less.
Had the money to replace my Miele but because of this decision to reduce warranty to 2 years went and bought elsewhere and got 5 years for under half the cost of the Miele. Therefore could replace with a brand new machine after 5 years and still have the 10 year warranty and be quids in. Miele management need to radically rethink this poor decision

We had an issue with our old fridge freezer which could not be repaired
The quite serious problem was eventually picked up by Miele via a Senior Service Business Support after my complaint
The level of support and communication from her was truly exceptional
I’d been in senior sales roles for decades and know well that issues will arise from time to time
The key to a great customer experience is how they are addressed and how quickly they are resolved
Miele replaced our F/F after a few weeks with a brand new model and it’s excellent
I really cannot fault how Miele addressed the issue for us

Miele is NOT what it used to be.
Eighteen years ago we bought all our appliances from Miele.
They were very high quality and when they had some technical problem, their service was top notch, eventhough the repairs were very expensive.
Unfortunately, in the last years, the servicemen are just unable to find and fix the problems and customarily propose we buy a new appliance instead.
First, was our dishwasher. They said that we ran 3000 cycles of washing and that the machine could not be fixed. We fell for it and bought a new one. The new dishwasher is not made in Germany like the old one, but in Romania. This product uses for washing a soap cartridge sold by Miele, which we had to stop using because its chemicals were staining our white china. The baskets are noticebly flimsier. The lift for changing the position of the upper basket falls off regularly on one one side. After a few years the machine had to be repaired already. A very expensive repair that tooka long time waiting for the part. The serviceman scratched my floor while putting the machine back. We still get random errors and weird alarmas, every now an then.
Then our dryer starting having problems. They performed expensive fixes like changing the whole electronics, but the problem continues. They proposed we buy from them a new one. Keeping in mind that we use this machine just once a week, this in unacceptable.
The quality of Miele products and their service is no longer acceptable for the price paid. We are now building a house and we will not be buying our appliances from Miele.

As a loyal Miele customer of over 25 years, I write this review with real disappointment. I have nearly every domestic appliance the company manufactures in my home and have long trusted the brand for its quality and longevity. Sadly, that trust has been seriously undermined.
I purchased the TWR860WP Eco&Steam tumble dryer for £2,200—at the very top end of Miele’s already premium range. For context, that’s the equivalent of four Bosch dryers or eight from Beko. I expected a product that would last, with service to match.
Unfortunately, a leak developed in the dryer, which was stacked above my washing machine. Mistakenly, I initially assumed the washing machine was the source. By the time I identified the true cause, the warranty had expired. A Miele technician, who admitted he’d never seen a similar fault, replaced the part. I was left with a £350 bill for what I still believe was a manufacturing defect.
Despite my long-standing loyalty and the unusual nature of the fault, Miele refused to show any flexibility on the repair cost. Worse still, their debt collection partner, DCB Legal, then sent conflicting claims for £250 and £550, failed to respond to any of my requests for clarification, and proceeded with legal action—even after I had paid Miele £250 directly. I have now paid an additional £100 towards their legal costs, simply to put the matter to rest.
This experience has been both frustrating and disheartening. Miele's once-great reputation for standing behind its products appears to be slipping. For anyone considering a Miele appliance, I would strongly recommend booking a technician visit just before your warranty ends. It may be the only way to gain peace of mind that your investment is still performing as it should.

This is our recent experience of Miele laundry appliances and their servicing. We are a family of two.
Washing machine (WCR890WPS) leaked corrosive laundry liquid from TwinDos into the bottom tray two years ago. No error code was displayed, only noticed the leak in the TwinDos compartment. Only used Miele detergent and was careful with the insertion of the cartridges. Stopped using TwinDos. The washing machine also intermittently leaks water from the detergent tray into the bottom of the machine, triggering the water stop. The washing machine is just over 5 years old and probably beyond economic repair.
Tumble dryer (TCR860WP) just over 2.5 years old. We were told that the wiring loom had rubbed on the rotating drum eventually producing an electrical short. Is this normal wear and tear? This resulted in the need to replace the wiring loom and the electronic control unit with an estimated total monetary cost to us in the region of £400-500. With this cost we are debating the wisdom of opting for repair, what is to stop it happening again? Do we really want this as a recurring cost every two or so years? After 7 weeks we are still awaiting repair.
In the past we have found Miele products to be reliable, but now?