Miele Reviews 

Please AVOID at all costs. My brand new Miele oven stopped working after less than 2 months. Paid repairman couldn't fix it. Miele quality has gone downhill!

I have had it about 6 months. Took me a while to realise the economy program is just for the stats /charts- it doesn't use much energy or water, nor does it clean or dry pots. This is now the 2nd time I have had to clean the innards. The filters are too fine - great for the environment but rubbish for you as they clog easily. Plus you need a degree in mechanical engineering to dismantle and put back together. Do yourself a favour avoid

UPDATE: THEY DIDN'T DELIVER ANYTHING AS I PREDICTED, DELIVERY POSTPONED TO NEXT WEDNESDAY, TBD!
Delivery is a joke, 90$ and they don't tell you approximate time frame, I've been waiting whole day not having any information, not a tracking number, nothing! And as the business day is almost over I wonder if they'll ever make it! Ridiculous merchant of luxury devices! You'd better choose more carefully your delivery partners.

Anyone who has read my previous reviews will be able to see how this company responds to customers issues, I rarely give negative feedback but in this case I have made an exception. Why they have a custom service department god only knows when they reply with please get in touch if you are still experiencing problems, do they think it will correct itself. Please read the reviews before making a purchase.

Terrible customer service. 2 phone calls and an email later and I am still waiting for a call back 10 days later! I went with Meile as they used to have a good reputation with products build to last. £700 hoover brakes after 3 years - high cost replacement parts go faulty again within 4 months and the expectation is you keep replacing the part that has a known fault! You can't speak to anyone in the complaints department and have to wait for a phone call that never comes. Emails completely unresponsive.
AVOID

I have recorded a interaction with a miele customer support "Expert" .
I would love for everyone to hear this call.
Are there any websites / forums that will allow us to upload the audio ?
Any advise would be help to me and us
My case was a good one.
Bad customer service.

Poor Service
Good quality products let down by poor service when something goes wrong. Paid over £550 for a microwave. Went wrong after 3 years. Demanded £180 callout payable in advance. Parts extra. They say their products are designed to last 20 years but don't back it up with a decent guarantee. So I bought a top of the range Panasonic for about the same money ast their fallout charge. Will not buy Miele again.

My Miele steam oven has been out of service for 13 weeks. Miele could not repair it and offered only an obsolete replacement, refusing to replace it with the current equivalent model. For a premium brand, this is far below the standard of reliability and service I expected. Buyers should be aware that support may not match the price tag.

Again lying and no service.

As reply to my complaint I received this message but NEVER received an answer from Social@Miele. Of course I responded to their request but absolutely nothing from department too, of course. It is a deceiving reply message giving the impression they care. So where are you: MIELE support? What will you write now?

Dear Miele customer,

We understand that you are dissatisfied with our customer service based on the experiences you have described. We assure you that this does not meet our service standards. We would like to see how we can help you. Please send us an email with your full address, telephone number, appliance invoices and previous correspondence with Miele to social@ miele.de. Please refer to your review here on Trustpilot so that we can assign your message directly.
After reviewing your documents, our specialist department will contact you directly.

Best regards, Your Miele team

It’s almost impossible to reach a customer service rep. Expect to be on hold for minimum a half an hour, sometimes longer if you have the patience. when you finally reach somebody they’re not familiar with your case because they don’t bother to read the notes that the technician has written. We spent over $1000 on a part That did not work. the technician said that we would get a refund for the part. . I finally asked for a copy of my report in which the technician said “if the customer complains, we can offer them a refund for the part that’s faulty.”The customer service rep then sent me a copy of the tech report and told me within five daysI would have a refund to my credit card.A month has passed now and I still haven’t had my refund. When I inquire as to when I will receive it, They keep saying it’s coming. extremely frustrating !!! And my unit still does not work! Terrible customer service. Stay away. There are other brands to give your money to.

If I could give lower I would. Always bought from Miele all my kitchen appliances are Miele. So, when my aged washing gave up I bought another Miele confident I had done the right thing. I was told the new machine would fit into the old space vacated by the old one. It came was fitted and off they went. I noticed that bits of plastic were sticking out from either side, I tried ringing up but was passed about and it never got sorted. Still under guarantee I noticed it wasn’t rinsing as it should so decided to call Miele out. Mechanic came asked me to sign here told me he could get cleaning products cheaper if I got them from him, I declined. Before leaving he told me he couldn’t do anything at all as my electrics needed attention. Got a demand for 170 today 6 months later. It was paid on the same day I checked. I phoned and they are “looking into it”. No apology. Will never buy Miele ever again.Trust gone:
Well it’s now 11 September, no further forwards. After hours of phone calls and many emails the problem of the 170 payment has still not been settled! I have sent confirmation of the paid bill , copies of sum up used. Two weeks ago they said they would try and trace the payment with 48 hours and keep me informed ! Absolutely nothing. So, updating trust pilot again .
Whilst I am here I feel the need to point out that when the washing machine was fitted by them NO testing was done regarding electricity supply to the apparatus. Yet they stress the importance of their employees safety when an engineer visits, call out fee £170!

0 stars if possible! Biggest piece of junk accompanied by useless technicians,

I bought a Miele washing machine 30 years ago. It was fantastic. It stopped working and I found a gasket that had worn. I called Miele and they insisted on sending a technician out, for about $270.

When technician arrived he plugged his computer into the machine and the computer told him it was no good. I said, It’s just the gasket, I am certain?

His response, We’re not trained to look at machines this old, you’ll need to replace it,

I don’t know why I paid for this bogus service call, I then doubled down on stupidity and bought another Miele, it’s the W1 Classic, Eco Plus and Comfort.

I hate that thing like nothing else on earth. I hate Miele and I recommend literally any other brand than this once-good-brand who is no longer. Miele is the Jocelyn Wilderstein of white goods. Started off great and now is totally butchered.

FYI the worst thing about this machine is that it’s impossible to re-set. If you accidentally start it on a program on realise it’s the wrong program within a nanosecond - too bad for you. Unplugged it - no good. Opened the door 12 times (apparently this signals a reset) - no good. A million different options tried - no good.

The programs are limited and rubbish too, I could go on. Just save yourself time, money and complete frustration and avoid this brand.

Date of experience has been for six years now and still suffering.

I had an issue with my freezer not making ice cubes and I wrote a review about my disappointment with it and I have to say that Miele responded almost immediately! They totally made good and covered the cost of travel and parts to fix the problem! they were great to deal with and it is working again thanks for your quick response!

Terrible service it’s been 12 weeks and they haven’t been able to install a hood fan. The Miele installer did it incorrectly has less than 30” clearance from the range. When I point it out to the installer he gives me attitude and becomes verbally abusive. Has made all the other contractors make multiple revisions and now finally refused to install it. I would stay far away from buying Miele.

I am still waiting for service under warranty for my dishwasher and it has been a week. I got the service providers number from Miele and left messages myself and still have not heard from anyone. Also when they installed my dishwasher the installer flooded my basement.

We went all in with Miele, tempted by their ads claiming they were built to last. In under four years, both appliances have failed. What’s worse is they charge up to half the cost of the appliance just to come and look at it, and immediately try to rope you into a £59 video call to see if they can fix it remotely. The build quality is appalling and the customer service is the worst imaginable. You’re better off buying a cheaper brand, as the repair costs are higher than replacing it with a new one.

I recently bought the HG07 which I have had about two months now and after one a LG and then a Ariston I understand why miele is the best so easy to use pack and the cutely drawer is the best as it if more utilise easy while leaving plenty of room on the second shelve the three arm makes for an more cleaner dishes, and the adjustable height help to, plus you can order a traditional basket if you prefer
Would highly recommend and will buy again if it needs to be replaced thanks Miele
Very happy 😊

Absolutely no help at all. This expensive German company only includes instructions in German. All other languages are only online or as pdf files. I cannot use a pdf file to find instructions to operate my new oven. I asked the lady to get them in English from Britain. Her answer? I have never been asked to do something like that and I cannot imagine that it would be possible. I asked her to try because I need it. She said NO, Miele CANNOT do that, she wished me a good day, and hung up. WOW. Terrible way to treat a customer. I have never received such terrible service in my life.

Update: Today, August 13th, I received my English manual in the mail. Thank you for that. I hope that this was an isolated incident.

We have had Miele washing machines for over 30 years, and they have been of great quality and have lasted a long time. We therefore thought it would be a good idea to purchase a Miele TEF765WP Freestanding Heat Pump Tumble Dryer, 8kg Load, 3 1/2 years ago. However, it has already broken down and today we have been advised that it is going to cost us almost as much to repair it as it did to purchase it (by an approved Miele engineer). It hasn't even had heavy usage. Really disappointed as I thought Miele was so much better than this.

UPDATE The company did contact me and have done absolutely nothing. No confidence restored at all and after many years of having Miele products, will never touch them again.

An expensive fridge was supposed to be better than a cheap one from Curries - wrong. Our Meile has suffered two broken door shelves because the plastic is too flimsy; same happened to the additional freezer we bought; and now the fridge door won't close: Reason - the rubber seal has broken. Simple job to replace, right? Wrong again. Because it is an integral part of the door there is a new door needed at £700; plus a hinge has gone, too. I have already had to replace the door handle twice. No way would I buy this overpriced stuff again!!!