Mighty Ape Reviews 

7,177
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the quick delivery service, often receiving their orders much sooner than anticipated. Many people appreciate the competitive pricing and the quality of products, which are often described accurately on the user-friendly website. Reviewers also find the online ordering process straightforward and value the consistent communication regarding delivery updates. However, some customers also noted significant dissatisfaction with delivery delays, missed estimated dates, and issues with tracking information not updating or parcels not arriving. A few other people also felt that product quality sometimes did not match descriptions, leading to unstable or substandard items, and experienced difficulties with returns or refunds. Additionally, some reviewers expressed concern over high shipping fees, especially for multiple smaller items, and challenges with customer service responsiveness.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some praising the quality and range of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers reporting fast and efficient... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers expressing significant frustration... See more

Price

Users describe ambiguous interactions with price, with some reviewers praising good price points, excellent... See more

Website

Consumers find the website experience to be ambiguous, with some reviewers praising its ease of use and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had to return an item due to a fault and the process took longer than expected. Initially I was given a hard time and the issue wasn’t recognised straight away. After escalation, the supplier ver... See more

Company replied

Rated 3 out of 5 stars

UPDATE 25.06.26 - I actually received my package today! Thank you Mighty Ape for actioning this if it was indeed you - or NZ Couriers. I am very happy now however it was still annoying to have had t... See more

Company replied

Rated 3 out of 5 stars

Please make it more obvious if an item is not currently in stock and will be shipped later. I placed an order at Christmas and when one item didn’t arrive I checked my order confirmation and saw t... See more

Company replied

Rated 5 out of 5 stars

This Bases PowerBank I Ordered Just Yesterday Wasn't Expecting So Soon. Got the same one from Trade.me A Little Dearer Some Reason The Seller Refunded The Money Back Into My Account. Messa... See more

Company replied


Company details

  1. Gaming service Provider
  2. Book Store
  3. Children's Store
  4. Computer Accessories Store
  5. Furniture Store
  6. Hobby Store
  7. Movie Rental Store

Information provided by various external sources

New Zealand's most popular online store! We have hundreds of thousands of products in-stock, including: Games, Books, DVDs, Toys and more. We offer overnight and same day delivery on in-stock products.


Contact info

3.6

Average

TrustScore 3.5 out of 5

7K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.6

All reviews

(7,177)

174 reviews in the last 12 months

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Rated 4 out of 5 stars

Mighty Ape: amazing; NZ Post: terrible

Mighty Ape was amazing - absolutely zero complaints about any part of the customer experience when dealing with them. NZ Post on the other hand, rather took the shine off things. I'm unlikely to buy anything else from Mighty Ape that can't be delivered to a PO Box, just to avoid having to endure further incredibly frustrating dealings with NZ Post.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

i went online searching for an over the…

i went online searching for an over the chair tablet table, one on wheels that i could just pull over my recliner as i am elderly. Mighty Ape came up with the most perfect laptop table, nice and wide, adjustable height and width. I have never bought from them before so I checked the reviews, Every review said reliable so I purchased - Now normally shipping from Auckland to Christchurch takes at least 5 days, Imagine my astonishment when 2 days later the table arrived. My daughter assembled it very quickly and it is everything I wished for. Will I buy from them again? WITHOUT A HESITATION. VERY PROFESSIONAL, UPDATES STRAIGHT AWAY brilliant company, highly recommend them

July 8, 2025
Unprompted review
Rated 2 out of 5 stars

Problems with delivery due to website…

Problems with delivery due to website at address input losing unit number.

Customer service ignored feedback and emails about broken check out address input

Their address input doesn't work for certain addresses and puts the wrong address on delivery items

I had to call NZ post and work with them to put the correct address on my parcel from my tip because the mighty ape website check out address input was broken that if I put the unit number separately where it says please input your unit or apartment number it will not show up on the tracking label

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

I needed a last minute special birthday…

I needed a last minute special birthday present that I couldn't buy in store anywhere in nz. Mightape had just what I needed. I ordered Friday and received on Monday which was so amazing, being rural can sometimes take longer then estimated but mightyape was spot on. Thanks for a great service and awesome high quality products.

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

$306 theft

Ordered a chair on the 19th of may from NZ.
expected deliver June 3/5
The order was received on 22/23rd and prepared for delivery/pickup. not notified of this until week later it was picked up .
5th of June was in transit to NZ? I thought i was buying from NZ
11 June I complained and requested money back, within an hour delivery staus changed to 'delivered' .. in the middle of the night.
The item was not delivered and I think this was retaliatory to my request for money back/cancellation. (pure evil).
currently 25 June and mighty ape blaming its supplier and delivery.. This kind of biz should not be able to operate in NZ market.
$300 bucks ripped off, continuing to dispute at MBIE and wasting lawyers time to end this wrong.

June 25, 2025
Unprompted review
Rated 2 out of 5 stars

Used to be really good

Used to be really good, now it seems like it upsells everything unless you buy the monthly subscription, so if you just casually buy now and then it’s not worth it.

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

A very satisfied customer

The website is easy to navigate, the purchasing was easy, and the delivery was super fast (same day purchasing and delivery). The item was as advertised. All in all it was a very satisfying experience to purchase from Mighty Ape.

June 4, 2025
Unprompted review

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