Mighty Ape Reviews 

Apalling right from the start. Now owned by Kogan, so you're dealing with an Australian outfit. They charge insane high shipping fees, as your goods are coming from third parties in AU, and they take zero responsibility when things go even slightly wrong. No phone number to call to get help, and dealing with their "online agent" bots is like pulling teeth. They don't even offer a feedback opportunity for their runaround circus, and hide their customer support services behind an entirely different customer sign-in process to push back should you have the audacity to expect good service for such a high price.

Companies like this are why people use Temu.

Amazing customer support. We got delivered a broken wooden cutting board and got a replacement in no time. Easy communication and quick response.

Since Kogan took over, Mightyape customer service has been shocking to say the least. Took 5 days to reply to my email as a primate, which states primates are first in line, only replied to the email when I went on live chat and had to wait 12 minutes in line behind non primates, Mightyape took $29 out of my account without any notification regarding declined subscription, so for 3 months my primate was not automatically cancelled nor was an email sent to me that my payment was declined. They nearly charged me $58 within a 3 day window. Customer service said they would give me a $20 credit and will show up within 1-2 days, has now been a week, contacted them and still being ignored.
Tracking on their site is also terrible, says it's still at depot then just randomly shows up days later, doesn't update.
Primate has gone from $19 to $29 unexpectedly this year.
Would not recommend dealing with this company. I've been using them since 2019. Moving into better business that have respect for their customers.

I have bought many things from Mighty Ape in the past but my experience of a few weeks ago has been so stressful over a plantar fasciitis sock that I purchased for only $29, the very first time I tried it on, it snapped, I spoke to them literally the next day. They told me as they were selling it for another company namely SENSUAL SALE, I would have to wait 3-5days for their reply. What I can not understand is I paid Mighty Ape so in my opinion they are responsible. Anyway, since then I have probably received 7 emails all so confusing. Meanwhile SENSUAL SALE wrote and bargained with me asking me I would except 60 percent of my money back and keep the socks which I no longer wanted or trusted to work. Also when i first received these socks there was no instructions or any pamphlet to say where it was from or how to use it etc There is too much to write on this regarding the communication that I receivied from Mighty Ape, all inconsistent and confusing.
Please never buy anything from SENSUAL SALE as they do not take responsibility. Lastly if you (Mighty Ape) are selling things on another companies behalf, you need to be assured they are legit and also taje responsibility as the MONEY IS PAID TO YOU AND NOT SENSUAL SALE.
I have never had this much problems over a $29 item.

I ordered on the 2nd of September and checkout said 'order now to receive 8-9th September'. Immediately received an email after saying expected delivery is 10-11th September. Yesterday it was finally dispatched and says expected delivery 15th September. That is a huge timeframe from the 2nd for goods that are listed as in stock (if I add the same items to my cart now the 'expected' delivery date is earlier than the delivery date I have been given for my order that I placed a week ago. Customer service are zero help and just say 'it is what it is' and tell me I could have paid for express delivery. I might have if they had been honest about the delivery timeframe in the first place. Very dismissive and just seem to think it's my fault for ordering from them. I tend to agree with them on that one. They don't give any reason or resolution. Paying for express delivery to make up for their lies would have been an easy and fruitful resolution but they don't do that because I should have paid (even though I had no idea it was going to be 2 weeks.

Over charging. Invoice states one price, credit card charged a higher price, one month later no solution and very slow at returning emails , no way to call them, they just do not care, once bitten, never going back

I have been waiting for a book for OVER FOUR MONTHS.
They now order through other suppliers and lie about the delivery timeframe on their website. Four months for a book that wasn't sold out online is ridiculous.
They have offered a refund equal to the purchase price, but because money devalues and they don't intend on paying for compensation of time wasted and inflation, I am left with little choice.
So I wait patiently while they tell me that they still haven't ordered it from their external supplier.

Pruduct was of high quality and an incredibly swift delivery. Delivery updates were informative and very useful. All the best to mighty ape team👏👏👏

A+ service - delivered next day and exactly what I ordered

First time to use, very impressed

Not recommend at all! I placed the order in the midnight and request cancel it straight away. There is no cancel button and you have to wait them to contact you back. However, in 7 products, only 2 had been cancelled, one was due to no stock. The worst thing is, no one got me an update and had waited half hour online but no one had a chat. YOU CANT CHANGE YOUR MIND ONCE YOU PLACE THE ORDER & NO CUSTOMER SERVICE AT ALL. Shop locally if you could, support local business if you could!

Easy to order - fast delivery - perfect !

Ever since they were bought by Logan, they have been using ratty tactics. I was Auto signed up for their premium subscription when I purchased an item, 29.99!? And the only way to cancel is to contact customer service.

I usually love buying things from mighty ape due to there fast service. This time was not great. They lied about delivery time and when product was sent which i kept checking. I would never have bought if I knew I had to wait. Then discovered it had come from overseas and not there warehouse.

I ordered 2 of the same product, I got one then couldn't find out where my second one was. I tried to get in touch but the page said I'd have to wait 2 to 4 business days...they got back to me on the second business day and explained what happened. So relieved.
Beautiful solid racks that we've put on top of each other and they fit perfectly down the side of my fridge. My hubby changed the wheels to solid wheels so it's easy to maneuver in and out.

Have ordered many times from this company. But this last order will be the last time I use them. As I had their primate membership I assumed that my last order which included dishwasher tablets easily available in New Zealand would be covered for free delivery. However that was not the case as they came from their market supplier and this was in Australia. The shipping cost was more than the cost of the dishwashing tablets. Although on the order is states that it was free shipping. Their customer service representative advised me in many words the error of my ways. Order history/Order #4UTU8N9C/Track your order
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Finish Powerball Quantum Dishwasher Tablets Lemon Pack of 45's
Finish Powerball Quantum Dishwasher Tablets Lemon Pack of 45's

Order date

August 12 2025 | 12:01 PM

You got FREE shipping on this order thanks to your Primate membership.

Delivery by Australia Post eParcel

Always like this firm,good products and fast delivery. Thanks Mighty Ape. Will add to this as 3 pieces from the cat tower I bought and no solution is forthcoming!Not happy at moment!They have come to the party,a complete new one is on it's way so have gained my trust back!

Ordered and received fast. Great staff and quickly reply to emails.

Awesome team, Prompt answer to my email, my order was packed and delivered in a timely manner and our products are excellent quality for the price. Highly recommend to all. I will definitely keep shopping with them. Big thank you to all the team at Mighty Ape : )