Milan Direct Reviews 

It's really challenging to review you or purchase more from you when we are still waiting for our first item. We are looking forward to it arriving at the end of January.

Initial lack of communication- didn't receive confirmation email and estimated delivery but once contacted communication was prompt and delivery fast, quality product, thank you, very happy!

Very happy with their service. Highly recommend

Found the item we wanted (Timber bar stools) very quickly and boom! ordered and within 2 days on the doorstep ready for easy assembly, how good is that and they look amazing!!

BOUGHT EGG CHAIR FOR OUR DISABLED DAUGHTER, DELIVERY QUICK. MADE THE GIRL HAPPY IN HER SENSORY ROOM

I ordered a chair mat for my study and I was sent the wrong one due to an error on the description on the website. I contacted Milan Direct to inform them and they were fantastic about it returning product and providing me with store credit, actually a bit more than I had paid.

Thank you Milan Direct, will definitely use again.

The items purchased were as described on-line, and delivery was on time.

ACCC need to look into Milan Direct. The chair I purchased was very squeaky beyond belief. Beware of the small print. You can't return goods under $100 (even when the product is faulty). When pushed, they finally agreed to take the product back but they charged me two lots of shipping to punish me - so I spent $103, and got $66 back! The description on their site rated it as a "perfect chair for those who spend hours sitting at the computer, due to the multi functions and ergonomic design of the chair." This was far from the truth. It was extremely uncomfortable and did not provide enough lumbar support. You cannot talk to a human - the phone number doesn't work when you call it. Email only customer service and the email replies are scripted and even if you push hard enough protocol will mean you will lose out. Do not purchase from them if you want to risk falsely advertised products and losing money to return products.

I bought a hall table from Milan Direct in early November. I have paid over $1000, so far the table hasn't shown up even the site said 7 day delivery was the norm within Australia. I did not notice the email that came back to me asking me to check my bank balance for a refund as further proof of my identity until two weeks after I had made the purchase so obviously that has caused some delay but what if I have never noticed the email? I get a lot of emails.
I'm not saying there's been friction. I received an email as soon as I responded to the identity check and now I presume the table is on its way..hopefully.

I ordered outdoor furniture as a gift . Easy online purchase and delivery in the time frame communicated to me. Thank you

Excellent experience ordering and delivery and love the product! Would definitely use again

Fast delivery, great prices & quality products

have bought several things from Milan, we had a few issues with the last item but they fixed it all for us, very good service. would not stop me using them again

Prompt and in very good condition thank you

good products and quick delivery

We had an outdoor setting delivered by Australia Post. No communication as to when it would be delivered or when would be a good time for us. Aust Post left a card for us to pick up a parcel. It took 5 trips for 7 boxes. Appalling service. Milan direct were very slow to respond. Would be hesitant to order again unless they change their delivery method.

I purchased 2 x armchairs and a coffee table from Milan Direct. The quality was fantastic and very secure freight.
I wanted to change the coffee table type after placing my order and after emailing customer service I received a prompt reply and given instructions on how to do so.

Easy to order and speedy Delivery. I would recommend

A good product, better than expected. However, they use Allied Express, and I'm sure they are well aware of the awful experience that courier provides. The sheer man hours involved in receiving the product means I'd rather order from someone else. Pity.

Ordered bookcases due for delivery by end of November - now find not available until end of December. Doesn't help my business get ready for Christmas. Considering cancelling the order and getting elsewhere. Just waiting on stock confirmation from another company. Won't be using Milan Direct again.