I received a refund from a order I cancelled because it wouldn’t arrive in time and I wake up the next day after receiving the refund to be charged again!
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See what reviewers are saying
Omg! I was speechless and everyone around me was too. Considering the fact that dress was ordered online and my friend took my measurements (we took little bit longer and one size bigger) because I... See more
Company replied
Don't buy anything from these guys - the shoes come vastly undersized and poorly made, then you have to pay a fortune returning them to China before they then only offer you a partial refund. I spent... See more
Company replied
Just received my second order from Milanoo where again I ordered several pairs of mens platform boots.Because they did so well the first time around my thought was can they be so good again.The answer... See more
Company replied
Company details
Written by the company
Founded in 2008, Milanoo.com is a leading online retail store selling men’s and women’s clothing, wedding and special events items, shoes, and a wide variety of other products. We always strive to provide our customers with high-quality products at a competitive price and cater to customers' explicit needs.
Contact info
Dayuan International Center (Phase 1) 3 Building, Wu Hou District, Cheng Du City, Si Chuan Provence, China, 610212, Chengdu, China
- +86-28-8619-8523
- service@milanoo.com
- www.milanoo.com
3.1
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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I’m currently trying to log on to my…
I’m currently trying to log on to my account for tracking details. However, it keeps saying incorrect password. Won’t let me reset. No where to contact via email so having to come on here to get some kind of support.
My order was due to be dispatched yesterday at the latest and I have not yet received a tracking email link. Please could you provide me with an update on en_mi_240429012759_834
May 9, 2024
Unprompted review
Reply from Milanoo
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here.As a professional online shop, we always spare no effort to satisfy our customers. Never hesitate to contact our team if you need any help regarding your orders.
Please do not waste your time ordering…
Please do not waste your time ordering from here. I ordered a uk size jumpsuit and they emailed to ask for exact sizes which changed this to a made to order Jumpsuit which cannot be returned as per their returns policy. When I asked to cancel they told me I would only receive my shipping fee back. Then when look further they charge a return fee aswell as a restocking fee of 15% but do not tell you the charge for the return fee. But trying to change my order so I couldn’t return without informing me of this is very misleading.
April 24, 2024
Unprompted review
Reply from Milanoo
Dear customer, we sincerely apologize for your unpleasant shopping experience. Firstly, we contacted you to inquire about your exact measurements to ensure a better fit for your jumpsuit. Secondly, suggesting customization was aimed at providing you with a product that perfectly suits your body. Lastly, due to returned items not being resold, we currently do not offer free return and exchange services. Thank you for your understanding.
Good quality and excellent service
Good quality and excellent service! The delivery arrived on time. Thank you!
March 20, 2024
Unprompted review
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Great quality, great price
I bought a Gatsby style dress for fairly cheap. I have never received so many compliments on a dress before. Yes, it took a little longer to get it, but it was totally worth it. I only bought one time, but it was a great experience for me.
April 20, 2023
Unprompted review
Reply from Milanoo
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here.As a professional online shop, we always spare no effort to satisfy our customers. Never hesitate to contact our team if you need any help regarding your orders.
Never buy on this website
A word of advice, never buy from this site unless you want to lose money.
Scandalous that they can act with impunity in France, in Europe and everywhere.
Waste your money, buy from this site!
Un conseil, n'achetez jamais sur ce site, sauf si vous voulez perdre de l'argent.
Scandaleux qu'ils puissent agir impunément en France, en Europe et partout.
Perdez votre argent, achetez sur ce site !
March 1, 2024
Unprompted review
Reply from Milanoo
Dear customer, we sincerely apologize for your dissatisfaction with our service. If you could provide more details, we will do our utmost to address the issues you encountered and improve the quality of our service. Your feedback is invaluable to us. However, as we were unable to match your feedback to an order, please provide your order number or email address at your earliest convenience so that we can promptly address your concerns. Thank you for your understanding and support.
The quality is nice and best for price
The quality is nice and best for price, I ordered one and then I ordered 2 more because I realy liked the material and the colours. Thank you
March 7, 2024
Unprompted review
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
I ordered a size 16 in men's soccer…
I ordered a size 16 in men's soccer (football) uniform of Cristian Ronaldo for my son. It took over 4wks to be delivered and when we got it my son was heartbroken. The outfit was the size of a 4t toddler size. I paid $36 for only the socks to be sent in adult size. Going back to the website for refund and it acts as if my order didn't exist!. And when calling the number nobody spoke English.
This company is a joke!!! DO NOT RECOMMEND!!!!!
March 6, 2024
Unprompted review
Reply from Milanoo
We apologize sincerely for your unpleasant shopping experience. We value your feedback greatly and have forwarded your concerns to our customer service department. They will contact you as soon as possible via email. Thank you for your patience and understanding.
Such an amazing company
Such an amazing company. I ordered shoes and had to return them. There was a bit of a hiccup with my tracking but the company was really sweet and worked with me regarding my order. They are the best! My green heels are the cutest!
March 4, 2024
Unprompted review
Reply from Milanoo
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here.As a professional online shop, we always spare no effort to satisfy our customers. Never hesitate to contact our team if you need any help regarding your orders.
Awful company
Awful company. Never received my product and was told by customer service I couldn't get a refund. I would not recommend.
February 29, 2024
Unprompted review
Reply from Milanoo
We are very sorry to hear about the difficulties and dissatisfaction you have encountered. We deeply regret that your order experience has had issues. Please provide detailed information about your order, and we will investigate and resolve your issue as soon as possible. We will make every effort to ensure that you are satisfied with the outcome. If you are willing, you can also contact our customer service team directly, and we will be happy to assist you. Thank you again for your feedback, and we hope to resolve this issue as soon as possible and restore your trust in us.
Awful company
Awful company. Ordered over 4 weeks ago, still not received. I have sent countless emails to get no response. I have given up now as i can only assume it is a scam website.
February 28, 2024
Unprompted review
Reply from Milanoo
Dear customer,
We sincerely apologize for your unpleasant shopping experience. Firstly, all our emails are processed within 24 hours (48 hours during weekends and holidays). If you haven't received our response, please check your junk/spam folder. Secondly, as we have not yet located your order, please provide your email address or order number as soon as possible so that we can promptly contact you and resolve your issue. Thank you for your cooperation. We look forward to your reply.
Milanoo Team
I’m currently waiting a full two months…
I’m currently waiting a full two months for my order to ship. Avoid this place at all costs because you’ll be waiting for your order forever! I even paid over $40 for expedited shipping and it still did not arrive on time! They offered me a $10 refund…. $10!???? After I paid $45 for shipping! It’s ridiculous. AVOID!
February 20, 2024
Unprompted review
Reply from Milanoo
Dear Customer,
We sincerely apologize for the inconvenience you have experienced. Upon checking, we found that your order was placed on February 7th, with one pair shipped on the same day and received by you on February 9th; the other pair, however, due to our statutory holidays, experienced a delay in shipping. Nevertheless, we have been actively urging our factory to expedite the shipping process.
We genuinely hope to resolve this issue and provide you with a better experience. If you require further assistance or have any other questions, please feel free to contact us. We are committed to serving you wholeheartedly.
Thank you once again for your feedback and understanding.
Sincerely,
Milanoo Team
Communication with the company was…
Communication with the company was great and my order arrived in a timely fashion. I was impressed with the workmanship done on the gown and quality of the fabric. Not to mention, I look fabulous in it.
Thank you so much for making my wedding so special.
February 12, 2024
Unprompted review
Reply from Milanoo
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here.As a professional online shop, we always spare no effort to satisfy our customers. Never hesitate to contact our team if you need any help regarding your orders.
Customer service was outstanding and…
Customer service was outstanding and resolved my issue in a timely fashion. Thank you and I will definitely make future purchases.
February 7, 2024
Unprompted review
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
red bottom booties
I recently bought 2 pair of red bottom heels and I thought I might have ordered the wrong size, so I contacted customer service.. The service was outstanding, advised that the pointy toe booties need to be bigger in size for a comfortable fit..
Sadly the second pair wasn’t available to ship until March, which is to late for my event.. I received my booties today, Feb. 6th and they fit, maybe a snitch to big, but that’s okayy.. I contacted customer service again about the second pair and if I could get the first pair a size smaller.. The response was quick and very appreciative, they’ll refund me the second pair since it won’t make it in time ❤️
I would definitely order from them again..
February 6, 2024
Unprompted review
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
I was charged twice for my order and it…
I was charged twice for my order and it was quickly rectified in a timely and professional manner ! I appreciate the communication and commitment displayed in my first order with Milano I will be purchasing again soon !
December 8, 2023
Unprompted review
Reply from Milanoo
Thanks for your kind review. Your positive feedback fuels our commitment to delivering top-notch products and service. Please rest assured that we will serve you with the same or better standard in the future. Have a wonderful day!
Engaging online chat support really…
Engaging online chat support really helped me figure out my style choices. The checkout process was so smooth and the next morning I had a stylish package waiting at my door. Shopping was so easy and the excitement of unboxing made it a happy shopping experience.
January 2, 2024
I'm revising my earlier review of a 1…
I'm revising my earlier review of a 1 as I did finally receive the shoes and they are very nice.
December 18, 2023
Unprompted review
Horrible Experience!
Made an order on December 9 and paid extra to ensure it would get here by Christmas (12/19-12/24). The order got to the USA (NJ) 2 weeks ago (On 12/14) and it has been bouncing between NJ and CA for no reason at all, while waiting for their "Shipping Partners" to take it to the USPS. The worse thing is there is NO WAY to contact them and they take forever to answer messages. Horrible Experience!
December 9, 2023
Unprompted review
Reply from Milanoo
Dear Bob,
We sincerely apologize for the unpleasant shopping experience you've had. Firstly, we want to acknowledge the impact of the recent snowstorms in some parts of the United States in mid-December, which disrupted the normal flow of parcel deliveries. Throughout this period, we have maintained close communication with our logistics partners, urging them to expedite the delivery of orders for our customers.
Secondly, we want to assure you that you can reach out to us at any time through the "Contact Us" section in our "Help Center." We strive to respond to every customer's email within 24 hours on business days. Here is the link to our Help Center: https://www.milanoo.com/help/index.html#contactUs.
Regarding the issues you mentioned, we have already relayed them to our customer service experts. They will get in touch with you as soon as possible. Please keep an eye on your email for their response.
Wishing you a happy New Year!
Best regards
Nice and lovely coat with a jacket 😍 👌
Nice and lovely coat with a jacket 😍 👌. The package arrived on schedule. I'm very pleased with my purchase.
December 20, 2023
Unprompted review
Stylish Dance Outfits!
The dance outfits are stylish and comfortable! I found an ensemble that enhances my dance moves and makes me feel confident.
November 15, 2023
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