Milesandmore Reviews 

Apparently you could book award flights until June 02, 6:00 CEST , but the app did not let you book already on June 01…
I will - and I suggest that many customers do that!- drop Miles and More..- I go to KLM and also discard my M&M Creditcard..- very bad service.
After June 3 many many more miles needed for a decent flight! Not good. The program has lost a lot!!

Not possible at all to book flights with miles. Scam!!!

It is nearly impossible to use the web site to redeem miles.
This winter M&M took both our miles and cash for an upgrade. When we notified them our request has not yet been fully resoved

Terrible website. good luck trying to claim mileage back.
I have everything, e-ticket, booking reference, dates, flight number... But still, rejected, reason in you account statement.... I got to the account statement, reason: rejected... Cheers, very helpful, not!

Horrible. Website crashes all the time; you can never redeem what you want or with the partner websites. I'm trying to redeem some miles before expiration, but it's a nightmare. They also act like government, pushing the problem to the Miles partners instead of Miles & More all the time. Horror movie ! Never using again.

I have not been credited with points for an international flight in spite of following up and calling them. The advantages are insignificant as compared to the rubbish service. I booked my next flight with another airline.

Trying to book an award flight since 3 days, keep getting error messages. Contacted the call center they could only offer flights for more than double milage cost! Saying that you can only book them online, worst ever service, terrible website, not trying to help the client. If their website is not working, they should at least offer the same prices at the call center to help out. As well I filled out the contact form 3 days ago and asked for help, have not heard from them.

Frustrating and Broken User Experience

It’s remarkable how dysfunctional the app, website, and overall customer touchpoints have become. Trying to upgrade a flight consistently results in the same error messages - this issue has persisted for years without resolution.

As a frequent flyer, it feels as though Lufthansa Group / Miles & More are actively making it difficult to redeem earned miles. I take around 50 flights a year, mostly with Lufthansa Group airlines due to my location, but if I had the option, I would switch loyalty programs immediately.

Disgusting service. Still awaiting missing points after calls and emails. Provided all required info. Missing out on lounge access due to their incompetence. Rubbish. Avoid.

I wouldn't touch these people with a barge pole anymore. This is about booking flights with miles. They called this "award flight booking" but this is clearly a joke. On the phone they told me that only certain flights are available as award flights. Those award flights are pretty attractive unless you are willing to spend a night in an airport for a 2.5-hour flight. These people basically offload you to an unwanted airline or in the best case undesirable route. You also have no option to compare prices as the so called award flights are apparently not available in the market. I also checked with the website of one of those unwanted airlines and determined that you cannot book these flights directly. It looks like a well-designed scheme to deceive and rip the people off. That's my impression. Why wouldn't these flights be available, if there is no intent to deceive? I determined all these things yesterday and today. I took also screenshots just in case. Their credit card will end up in the garbage where it belongs. These people are not out there to do you a favor or reward you because you have been a loyal customer. Who decides what is an award flight? They do that themselves. Is there a law that prevents them from offering award flights with Lufthansa, Austrian or Eurowings? What I determined yesterday and today is that they have nothing but contempt for the people. These obscure flights and questionable practices indicate just that. Treating people with contempt is not a judicious business practice.

I am so disgusted to be honest.
I’ve been client for couple of years … almost 10 years I guess and suddenly the company I used to work for went in bankruptcy and I have no income anymore.
I still paid my invoices at Lufthansa miles and more but 2 months I was in delay 5-7 days but I still paid it!!!!
Guess what, they reduced my limit at 100euros and I called end explained them my situation.
They told me on the phone I should write and email + the email in a PDF form signed also.
I did it.
Guess what? They replayed me and said it is not possible to give me my limit back, even if I have a new job, and I sent them my salary slip with a bigger income than before.
I mean really?
They really hold an umbrella for you when the sun is shining but as soon as the rain will fall down, even the small drops, they will take the umbrella away!
So disappointed of Lufthansa Miles and more in Germany.
no flexibility, no humanity.
NOTHING!

Worst app ever. Complicated and full of bugs. It's unbelievable how badly designed is this app.

Hopeless. Their contact form does not work on the website for months...
An contact e-mail cannot be found...
A chat function is not available.

The contactcenter will just deconnect you (and is paying !!) for a louse service. I have tried this multiple times...

Absolute incompedent employee and service. Just be friendly and giving empty promises is not enough.

In order to re-gain my Frequent Flyer Status and collecting enough qulifying point, I´ve even booked a more expensive price ticket by end of 2024 to fullfil the criteria.
After the trip, the points was not credited. all complain tickets closed without solving the issue. All document submitted multiple times. multiple calls results in nothing (during last 4 months). @Miles & More, keep your frequent flyer status. I am not wasting my time with you no more, and stopped my effort to collecting your "points" which worth not a pebble.

Accidentally created a second account thinking I was logging into my original account which has 40k+ miles. Now new account has attached itself to Austrian Airlines app and 40k miles inaccessible. MnM customer services have taken 7 weeks and 3 online requests and 6 phone calls to do nothing and apologise that they’re too busy to kill the new account and have no idea when they’ll get round to it. Today they suggested raising another online complaint about the 3 unanswered requests/complaints to date. Laughable. Austrian and others have partnered with a sham outfit

What a scheme.. I have about 400K miles but there is no way to spend them on a flight. no availibilty for months in a row (up to 1 year!) to travel from amsterdam to any location...
When i spoke to the helpdesk last month and again today I was informed that this can very well be the case and that they have the same info as I have online.

Must be a mistake on the server or something since it can not be that they block you from using the miles earned.

So disappointed...
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Will be easier to fly to the moon than to create an account with this company.

Nous avons essayé pendant plus d'une heure de réserver une voiture avec miles à l'aéroport de Nice, c'était impossible. Au moment de payer, on nous disait sans cesse que nous n'étions pas inscrits sur le site. C'est de la folie et ce n'est pas la première fois.
We tried for over 1 hour to book a car with miles at Nice airport, it was impossible. When paying, it kept telling us that we were not registered on the site. Crazy and not the first time.

I flew Lufthansa owned Austrian Airlines in business class and I was waiting that my miles were accredited to my account. As this didn't go automatically I filed a missing miles claim. Out of 3 legs only 1 was acknowledged. I then contracted LH-hotline via phone and I was directed to use the online system "Missing Miles" and "Queries for retroactive mileage.
However, I've tried ten times, and the send-button does not lead to anywhere.

I believe this button is bogus and Lufthansa is counting of given up.

This is not the airlines I liked to travel with; this is substandard and third world level. Outsourcing does not work in the long run.

Shame on you Lufthansa!!!

really bad service. Everytime i fly with Austrian I am always using the account associated with my Miles&More card, and they never credit my points. Each time i had to ask manualy via their akward form online to credit my points. This last time, even this online for did not work with no reason given. So i had to call them and use another form, send a photo of my tickets and now i am waiting already 10 days - no answer, no points. a waste of time.