Milesandmore Reviews 

This used to be one of my favorite FFPs but no longer. They have utterly messed up everything. From the booking process to the outsoruced contact center to everything n - just name it. I cannot even think of one positive thing. I dread calling up the contact numbers as it will eventually lead to someone in Manila picking up the call and I can hear the crowing of the rooster in the background. The staff just repeated stereotypical messages most probably placed on a placard in front of them and had no clue. They messed up my tickets and it took me tons and tons of international calls to address the issue that remained unresolved and they only canceled my tickets and refunded the miles free of cost due to their error. Finding seat availability is a nightmare. Gone are the days when, with a flick of a finger you could complete everything online. They seem to take pride in the record number of negative reviews and have become immune to it now.

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Same error month after month after month

Unfortunately bad. It's not possible to get my points on recent flights. My partner was with me on the same flights and she got her points, no problem. Login sometimes doesn't work. I submitted a support request through their contact form. I received a nonsensical templated message with no way to respond to that. So if their buggy system doesn't work and you cannot login or get your points, there is noone helping you, nothing you can do. Really annoying and a waste of time. Took me at least two hours to give up.

After two and a half years of travelling and staying in Miles & More hotels, I have acquired around 50,000 miles.
On attempting to cash these it, there are just enough for one return flight and a single to Europe.
When looking at paying for the other single, the cost is more than two full returns on another airline.
So I decides to spend the points on goods instead, except nothing I want is deliverable to the UK.
This is the worst travel loyalty scheme I have come across.

I tried to book a car rental through "Hotels&Cars" using my Miles and More miles. The booking failed (it did not go through), but they subtracted 164 400 miles from my account. I have logged the issue about a month ago. They acknowledged the fault, and said it should take 7 to 14 days to resolve. I have now sent more than 10 follow-up emails, I have phoned them, I have tried everything. The only response I get is that they are terribly sorry and are working on the problem. It has now been more than 30 days since I logged the issue, and it is still not resolved. In my mind, they have now stolen my miles. I wanted to use my miles to rent a car, but now I cannot use it, it is gone! Please don't use "Hotels&Cars" to book a car rental using your miles and more points.

Absolute garbage Loyalty Program.

I was about to get Frequent Flyer status, but they decided to put everything back to zero points and qualifying points.

I didnt experience that elsewhere.

That Miles expire, naja, ok. Not ok but not to bad. But my points to FINALLY get upgrad to frequent flying. This really pisses me off.

Horrible service.

Western Airlines are far away from what Middle Eastern and Asian companies offer.

If I could give zero stars, I would do that.

Does not protect against fraud! I had €400 worth of charges in France (I live in Germany), cancelled the card, then reject the charges. They still tried to make me pay them! It’s insane, have never dealt with this with a credit card company before. Avoid! The whole point of a credit card is fraud protection.

Took a trip to Singapore and opened a miles and more account. We had to enter our own trip details to gain the miles. My wife who travelled with me on the same flights and same class of service received 2,500 less points than me, including no credit for one of the flights. An enquiry sent to miles and more and two weeks later her mileage was reduced by a further 4,000 points. Telephone the call centre who could not give an answer. When asked to explain why the agent just kept saying your line is breaking up. After 30 minutes I gave up.

This the THE WORST loyalty program and THE WORST customer (non) service I have ever experienced. i have a pooled account with my family and miles were stolen from our account (200k!!). I have been working with the CS department to get it resolved for 4 months still with no resolution. For this category of issue there is no form to complete and everything is via phone. There is no documentation for any audit trail. Every time I call I am in touch with a different agent and must re-hash the entire story to be met with ‘I see it in your file’ and ‘I am documenting it now’. This in addition to the complete downgrade of the program making it nearly impossible to use reward miles (not available nearly every single time!!) …points, qualifying points and HON points earned in last week of Dec are gone on 01 Jan because it’s a new calendar year. Are you effing kidding me. I have been a member of Swiss loyalty for more than 25 years. There was been nothing but a steady decline since it became M&M with Lufthansa. From an opaque über complicated way of earning miles (one of the worst in the industry) to the worst CS I have ever experienced to an app that is dysfunctional and overly complicated and finally to try to redeem miles….could it get any worse? They want customers to spend spend spend but give NOTHING in return. This is the M&M Disloyalty Program. You only use it because you have to, never becuase you would willingly choose to. Lufthansa needs to take a page out of KLM/Air France, Sing Airlines, Cathay, United….or ANY other program to learn how to do it right. Long term customers who fly multiple intercontinental business flights per year should never feel ripped off, pissed off and wanting to walk away. NO customer should ever feel like that. Get your sh!t together M&M or go home. Go back to the basics and offer a good simple program with excellent CS. It’s not that deep!

I am absolutely appalled by the shocking level of incompetence and complete lack of customer service I have experienced with the Miles and More Credit Card, managed by Deutsche Kreditbank (DKB).

I made a money transfer to my credit card account, and was told in writing it would take one business day to process. After that time passed, nothing happened. When I called three days later, I was told it would take an additional three bank days. Even though those three days had already passed, I explained the situation, only to be met with the same dismissive response: “it will take three days.” This agent clearly did not listen to a word I said and made no attempt to address my concerns.

The customer service is utterly incompetent. The agent simply kept repeating the same useless phrase without offering any real assistance or showing any concern for the issue. The word “alright” seemed to be the extent of their effort to handle my complaint, which reflects just how little they care about resolving issues or providing any meaningful support.

DKB's service is, without exaggeration, some of the worst I have ever encountered. The lack of professionalism, care, and effective communication is staggering. I will be terminating my contract with Miles and More immediately and advise others to stay far away from DKB and their horrendous service.

A bit grotesque service. You fill the form on Polish website, all is in Polish and these clowns come back to you a month later saying any exchanges should be in English or German. I had second hand embarrassment.

Absolutely horrible customer service and actively tries to discourage / make usage of miles or awards as hard as possible.

Even after jumping through all the hoops set up to be able to upgrade, after 2 emails (all you get back is a standardized default email) and 2 phone calls (where the operator simply hangs up the phone when they're asked to explain it from their end) still not any closer to being able to use earned miles.

Will never recommend and actively try to avoid both Miles&More and Lufthansa.

You book a flight with a company setting the frequent flyer number, its proven on the invoice.
Its proven that you did the flight, but they refuse to credit the miles...

Since the beginning of November 2024 I contacted Miles and More to cancel my accounts and data.
I have been attended by Priscilla Morel and I have sent all the information requested plus a copy of my ID in order to cancel my data. After having sent the document she closed the conversation and she disappeared. I have sent again emails, no answer, contact trough the website, no answer.
What they are doing is ILLEGAL.
Don't trust this company and Lufthansa group. They cannot hold the data, they must to cancel upon request according the law.
I have reported them and soon will be denounced.
Terrible protocol for cancelling data by requesting even more data and not executing it.
Customer Service and Madame Priscilla Morel not professional not aknowleging the LAW OF PERSONAL DATA PRIVACY.
What is the reason of a company does not accomplish? Selling DATA? THIS IS ILLEGAL.
AFTER 1 MONTH THE DATA HAVEN'T BEEN CANCELLED AND CUSTOMER SERVICE DISAPPEARED.

Flew a 3 segment trip on business class with air Canada and United from UK to Canada and US. Only 2 of the segments were credited. I asked for creditation of the third segment, the app rejects the request without any reason. Contacted customer service who eventually replied with an arrogant tone that they will check and approve or reject accordingly. No result yet. I will not be flying with them again, this loyalty program is a useless and frustrating.

Also it has a poor app and website experience.

Customer service is the worse customer service ever. They are asking my pin and i dont have access to the pin they claim that it is the only way!!! If i dont have the pin they can not even tell me how many miles that i have such a weak company

Expect to see many 5 star reviews come through from scammers cashback card company Plutus, they have made a deal with this company and it seems as though birds of a feather flock together, I don't understand what miles and more have to gain from partnering with this company apart from their huge user base who can manipulate review sites!

I totally agree with this review “Customer service - shocking BAD, ARROGANT, RUDE, patronising and totally not interested in offering help resolving an issue…” and others too!!!!
I was just trying to add my miles and at some point it didn’t go through…
Spoke on the phone like four or five times with different representative and all of them said totally different things!!which was very confusing. And today I was shocked and almost cry after today’s conversation with the person name Jasmin she was very ARROGANT and RUDE, didn’t even let me finish explaining, interrupting with such a bad ATTITUDE!!
The only reason I gave one star because I couldn’t find ZERO STAR!!!!!

Good to know that I am not the only one who wants to give them this poor rating. This must be one of the worst websites and the most user-unfriendly one in every aspect. The customer service reflects it as well. I wish there was a Zero star to be given as one star is too generous

The context of their "Help & contact" page is "The page you are looking for may have been removed, its name has changed or it is temporarily unavailable" which sums up their lack of customer orientation, service and the incompetence at play.