Milk & More Reviews 

28,995
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,790 reviews, reviewers had a great experience with this company. Customers frequently praise the reliable early morning deliveries and the great convenience of adding extra grocery items online before the evening cut-off time. People also appreciate switching to glass bottles, noting that it successfully helps reduce plastic waste while ensuring fresh products are safely left on the doorstep. However, some customers also noted that milk can spoil or go sour quickly when it is delivered very early in warm weather conditions. Reviewers mentioned that items occasionally sit outside for several hours in the heat before being retrieved, leading to quality concerns during the summer months.

What people talk about most

Delivery service

People report positive experiences with delivery_service, noting that orders arrive promptly and reliably on... See more

Product

Clients share positive opinions on product quality, praising the fresh taste and convenience of having items... See more

Service

Reviewers mention positive feedback about service, highlighting its overall reliability, convenience, and... See more

Order

Reviewers highlight positive aspects of ordering online, appreciating the convenience of adding extra items... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My milk is delivered 3 times a week in the early hours of the morning by a very quiet person whom I have never met! Although my bedroom is next to the porch, my order is placed in the cool bag provi... See more

Rated 5 out of 5 stars

My mobility is poor and I cannot use the local shops for my provisions. I do value the service you provide. I shop online about once a fortnight with my local supermarket but obviously certain items... See more

Rated 5 out of 5 stars

We never see our milkman as he delivers very early, but he,'s brilliant giving sensible substitutions when things go wrong. He has never let us down. An excellent service with a good website

Rated 5 out of 5 stars

My Order is delivered before I get up each day it is expected - safe and sound, with the bottle of milk, butter, eggs, etc put in the cool box. Loo rolls in the large cool box when delivered. This i... See more


Company details

  1. Milk Delivery Service
  2. Dairy Store
  3. Grocery Delivery Service

About Milk & More

Written by the company

At Milk & More, we are passionate about encouraging people to eat well and live sustainably. We do this by championing smaller suppliers who we trust to provide the very best products for us to deliver to your doorstep.

Our mission is to deliver a positive impact on local communities, the environment and ultimately you.

Deeply rooted as a British icon, we strive to continue both the milkman legacy and its expansion. We now conveniently deliver over 200 exceptional products ordered via our website and app to doorsteps around the country before 7am.

Find out more about our wonderful suppliers, our dedicated farmers and our investment into their future, as well as how we are becoming even more environmentally friendly.

VISIT OUR WEBSITE

Real British milk and other delicious products delivered to your doorstep.

Written by the company

Milk & More offer a fantastic range of products with no delivery fee and no minimum order charge when you place your order online at www.milkandmore.co.uk.

Free Delivery by 7am

Order up to 9pm the night before

We deliver to your doorstep first thing in the morning, so you have everything you need in time for breakfast. Place your order before 9pm and we can deliver to your door by 7am on your next delivery day. Our doorstep deliveries are simple and convenient, so you're never left waiting around for your order to arrive.

Contact info

4.2

Great

TrustScore 4 out of 5

29K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(28,995)

1,750 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

All good

All good. I know having milk delivered is more expensive but I like it. And the range of other things I can order is handy.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

No problem

Excellent website, easy to browse or find new items. No problem amending orders. Always swift to acknowledge any change.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery has been 100percent

Delivery has been 100percent. If an item cannot be delivered..v rare. have always received an e mail to advise me. Been with Milk and More for many years and delivery comes promptly in all weathers. Good selection of foodstuffs.dairy etc.Be lost without the service.

August 14, 2026
Unprompted review
Rated 3 out of 5 stars

Some improvements could be made

Some things need to be improved in regards to quality and online services.
It should be easier to remove things from your deliveries.
I removed some items only have to have them delivered again. The first time I removed them, I did not receive a receipt that it had been removed. I think this is why they were delivered again.
I have removed them again and hopefully won't receive them this time. I have received an email receipt saying that they have been removed.
The fruit and veg box is what we have stopped getting. Opening the box to some rotten fruit and veg is not nice. When I rang there was a slight implications made that it was the delivery drivers fault which I said was not possible-they dont pack it, they just deliver.
We stopped getting bottled milk because it is delivered so early that sometimes it already tasted sour when we got it in the morning. It is delivered exceptionally early- if you want it fresh get a cool bag ready in the warmer months.
We had originally started getting bottled to be more eco friendly but the price and quality has meant we have gone back to plastic bottles.
The delivery is always reliable and always put in the right place. I do think the bundle is a good deal. Milk and eggs. We will continue to get the milk and eggs.

August 15, 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Gemma,

Thank you for taking the time to share your feedback.

We would like to thank you for recognizing the positive aspects of our service. We're pleased to hear that you have found the deliveries reliable, We would like to sincerely apologize for the issues you have experienced.

As discussed over the phone, we can confirm that your order has now been updated according to your preferences. Please be assured that your feedback regarding the quality of the fruit and vegetables has been passed on to the relevant team so that improvements can be made where necessary.

Regarding the bottled milk, we completely understand your concerns. During periods of warmer weather, milk can be more susceptible to temperature changes, which can affect its freshness. This is why we always recommend using a cool box with ice packs where possible.

Thank you again for your honest feedback. We value your custom and hope to provide you with a better experience going forward.


Kind regards,
Muhammad Affan

Rated 5 out of 5 stars

I like having my milk delivered

I like having my milk delivered, it is so much easyer. I have had a few problems over the years, but it has been sorted and hopfully will not happen again. I will say that the milk is a bit more expensive having it delivered.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with Milk and More’s…

Very pleased with Milk and More’s delivery service, which we’ve used now for several years. They have never let us down, through all kinds of weather. Also, it’s great to be able to order groceries on-line, for the next delivery, even if that is tomorrow. I just wish they’d extend their range of goods! All in all, a great service.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Regular customer for years with no complaint.

We have used Milk & More for many years and have never had cause for complaint. Our orders appear mysteriously on our doorstep (I have only heard the delivery truck once) and the App makes it easy to change the order or pause it during holidays. What is left on the doorstep is almost invariably correct; the only exception has been when bottles of freshly squeezed orange juice were unavailable, but an alternative orange juice was delivered instead and an adjustment made to our bill automatically.

August 14, 2026
Unprompted review
Rated 3 out of 5 stars

50 50 satisfaction

It has been a story of being pleased then very unpleased when things go wrong. Although this has not happened for a while I have had no milk left when it was due a few times especially around bank holidays. Then I was not credited for milk that was not left.
All in all I am fairy satisfied althrough during this hot weather milk can be delivered at 1am 3am it is sometimes sour as it is so hot. What has happened to the 7am deliveries ?

August 12, 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi,

Thank you for taking the time to share your feedback with us.

We're pleased to hear that overall, you are fairly satisfied with our service, but we're sorry to learn about the occasions when deliveries did not go as expected.

We have previously sent you an email requesting further details so that we could investigate these concerns; however, unfortunately, we have not received a response.

If you're still experiencing any issues, please send your details to contact@milkandmore.co.uk, and we'll be happy to look into this further and assist you.

Thank you again for your feedback. Customer comments like yours help us improve our service, and we look forward to hearing from you.

Kind regards,
M.Ali

Rated 5 out of 5 stars

Great service

Our milk is delivered late evening which for us is better as we are late risers.
We used to have a lot of other goods delivered but was constantly having stuff stolen. Now the timing is better maybe I will start ordering again

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Milk on your doorstep, amazing

Knowing we will always have milk gives us great peace of mind. Changing the order, cancelling due to holidays and ordering extras is so easy with the app. We’ve been using Milk and More for years, recommended them to neighbours and are so pleased with the service they provide.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great Supplier

It is so nice to have a company like Milk and More. No more plastic bottles, only glass which we can leave out for the next delivery. Wide range of products to buy on their website, I have ordered a milk bottle case which helps keep the milk cool in the warm weather.
Friendly milkmen and great delivery too.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

100% reliable service

100% reliable service. Ordering is easy as is skipping deliveries when away or editing orders. My milkman always places the delivery exactly where requested and has been making use of the ice blocks in the cool bag during this hot weather

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

I have my milk a d more delivered twice…

I have my milk a d more delivered twice weekly and often add extras. I love the fact that the bottles are glass and recyclable, so no supermarket plastic bottles. It also saves me carrying heavy milk etc. back from the shops. Excellent service.

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

incredibly short shelf life on milk

I have been a totally Welsh customer for years, and when Milk and More took over their deliveries, my shelf life was drastically altered. I now am getting milk with a 3 day shelf life including the delivery day which I find is absolutely too short as I have my milk delivered once a week and the milk doesn't reach my delivery date. I have contacted them on several occasions asking for a longer shelf date as all markets have Totally Welsh milk with a week plus shelf life. Milk and more might be within their "contracted 3 day time limit" but I feel they are abusing their customers. After each complaint, the next week or two had milk delivered with a 6-7 day shelf life, then they went back to 3 day. It is unacceptable that when I am happily paying for the delivery service, my deliveries are not up to what I consider a reasonable standard.

August 7, 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Harriett,

Thank you for taking the time to share your feedback.

We're sorry to hear that you've been disappointed with the shelf life of your milk.

Our aim is to provide customers with fresh milk delivered directly from the dairy, which is why we offer a 3 days' shelf life. This helps ensure the product reaches our customers at its freshest, retaining the quality and nutritional benefits that fresh milk is known for.

We appreciate that this may not always align with every household's usage needs, particularly for customers receiving weekly deliveries.

Your feedback is valuable to us, and we understand your concerns regarding consistency. We have shared your comments with the relevant team for review.

Thank you again for your honest feedback and for your continued support. 💙🥛

Kind regards,
Muhammad Affan

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