Milk & More Reviews 

28,995
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,790 reviews, reviewers had a great experience with this company. Customers frequently praise the reliable early morning deliveries and the great convenience of adding extra grocery items online before the evening cut-off time. People also appreciate switching to glass bottles, noting that it successfully helps reduce plastic waste while ensuring fresh products are safely left on the doorstep. However, some customers also noted that milk can spoil or go sour quickly when it is delivered very early in warm weather conditions. Reviewers mentioned that items occasionally sit outside for several hours in the heat before being retrieved, leading to quality concerns during the summer months.

What people talk about most

Delivery service

People report positive experiences with delivery_service, noting that orders arrive promptly and reliably on... See more

Product

Clients share positive opinions on product quality, praising the fresh taste and convenience of having items... See more

Service

Reviewers mention positive feedback about service, highlighting its overall reliability, convenience, and... See more

Order

Reviewers highlight positive aspects of ordering online, appreciating the convenience of adding extra items... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My milk is delivered 3 times a week in the early hours of the morning by a very quiet person whom I have never met! Although my bedroom is next to the porch, my order is placed in the cool bag provi... See more

Rated 5 out of 5 stars

My mobility is poor and I cannot use the local shops for my provisions. I do value the service you provide. I shop online about once a fortnight with my local supermarket but obviously certain items... See more

Rated 5 out of 5 stars

We never see our milkman as he delivers very early, but he,'s brilliant giving sensible substitutions when things go wrong. He has never let us down. An excellent service with a good website

Rated 5 out of 5 stars

My Order is delivered before I get up each day it is expected - safe and sound, with the bottle of milk, butter, eggs, etc put in the cool box. Loo rolls in the large cool box when delivered. This i... See more


Company details

  1. Milk Delivery Service
  2. Dairy Store
  3. Grocery Delivery Service

About Milk & More

Written by the company

At Milk & More, we are passionate about encouraging people to eat well and live sustainably. We do this by championing smaller suppliers who we trust to provide the very best products for us to deliver to your doorstep.

Our mission is to deliver a positive impact on local communities, the environment and ultimately you.

Deeply rooted as a British icon, we strive to continue both the milkman legacy and its expansion. We now conveniently deliver over 200 exceptional products ordered via our website and app to doorsteps around the country before 7am.

Find out more about our wonderful suppliers, our dedicated farmers and our investment into their future, as well as how we are becoming even more environmentally friendly.

VISIT OUR WEBSITE

Real British milk and other delicious products delivered to your doorstep.

Written by the company

Milk & More offer a fantastic range of products with no delivery fee and no minimum order charge when you place your order online at www.milkandmore.co.uk.

Free Delivery by 7am

Order up to 9pm the night before

We deliver to your doorstep first thing in the morning, so you have everything you need in time for breakfast. Place your order before 9pm and we can deliver to your door by 7am on your next delivery day. Our doorstep deliveries are simple and convenient, so you're never left waiting around for your order to arrive.

Contact info

4.2

Great

TrustScore 4 out of 5

29K reviews

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No recent history of asking for reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(28,995)

1,750 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I love having fresh milk in proper…

I love having fresh milk in proper glass bottles, my dad was a milkman and I have always wanted to keep up the tradition of milk being delivered, 9 times out of 10 my milk is fine, good and fresh, but as it is delivered realy early, sometimes it starts to go off quick, I have a cool box on the step but it took a while for the milkman to start putting it in the box.

August 12, 2026
Unprompted review
Rated 4 out of 5 stars

Generally very good but dips a bit when…

Generally very good but dips a bit when there is a new round's man. The current one leaves my milk etc in my cool box with the lid wide open which defeats the object somewhat.
Fruit is sometimes very bruised and Warburtons bread goes moldy very quickly.

August 3, 2026
Unprompted review
Rated 1 out of 5 stars

Sadly been a customer for years but…

Sadly been a customer for years but these last week weeks, I've had bad milk, wrong bread delivered and today tried the veg and fruit box for £17...Very disappointed. Those carrots should never have gone into the box and to be honest for the price could have brought organic veg from Tesco picked my own and had apples without brown spots.

August 10, 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi,

Thank you for taking the time to leave a feedback.

We are very sorry to hear about your recent experiences, especially as you have been a valued customer for many years.

As discussed during our call, we hope that your concerns have now been resolved. Please be assured that we have escalated this matter to the relevant department for further investigation and review to help prevent similar issues from occurring in the future.

We genuinely value your loyalty and thank you for bringing these concerns to our attention. Customer feedback is extremely important to us and helps us improve both our products and service.

Kind regards,
M.Ali

Rated 5 out of 5 stars

We have had our milk delivered for…

We have had our milk delivered for several years now . I’m pleased to say we have never had a missed delivery. It arrives fresh bottled and on the doorstep.
There are many extras you can purchase from drinks to croissants butter and so much more , too many to list here . Order before 9 pm and it’s there the next day .
I love that it’s a tradition that carries on and hopefully will for many years .

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

No complaints. Reliable & convenient service & never let me down. Ordering, paying, cancelling and amending orders all very easy and straightforward through the app. Good choice of additional items which can be added to order last minute should I choose to do so

August 10, 2026
Unprompted review
Rated 2 out of 5 stars

The milk goes off quickly within

The milk goes off quickly within several days, which makes me think it's been hanging around at depots before it even gets delivered.
We've stopped ordering as we ended up throwing a lot of it down the sink, we've switched to a local farm supplier who's milk last longer as its fresher

August 9, 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi Ian,

Thank you for taking the time to share your feedback with us.

We're sorry to hear that you were disappointed with the freshness of the milk.

Unfortunately, we have been unable to locate your account using the information provided in your review. To allow us to investigate this further, please email your account details to contact@milkandmore.co.uk.

Rest assured that we have escalated your feedback to our Quality Control team for review, as we take concerns regarding product freshness very seriously. We would appreciate the opportunity to look into this matter and better understand your experience.

Kind regards,
M.Ali

Rated 5 out of 5 stars

Excellent service

I have been using milk and more for almost 7 years and find the service excellent. The app and website are easy to use and it is so easy to amend an order. Choice selection is extensive.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

We have been using Milk and More for…

We have been using Milk and More for many years and have always been happy with the products, which have changed as our needs have changed with growing children. The cut off time the day before is particularly useful, although more recently our delivery has moved to much earlier, not long after midnight, which means that we need to bring it in as early as possible in this hot weather, even though we have a cool box.

August 7, 2026
Unprompted review
Rated 2 out of 5 stars

Milk delivery ok but changing orders difficult

Milk delivery usually ok except when regular driver away and relief leaves milk out in the open instead of box. Computer ordering system not easy to use especially if you want to change orders. In the end got so fed up with it that I cancelled orders.

August 7, 2026
Unprompted review
Milk & More logo

Reply from Milk & More

Hi,

Thank you for taking the time to share your feedback and we're sorry to hear that your experience did not meet your expectations.

We have previously sent an email in an attempt to gather more information; however, unfortunately, we have not received a response.

If you would still be willing to assist us, please send further details regarding the issues you experienced to contact@milkandmore.co.uk. This will allow us to escalate the matter to the relevant team for a full investigation and review.

We value your feedback as it helps us improve our service, and we would welcome the opportunity to address your concerns.

Kind regards,
M.Ali

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