Milkshakehaircare Reviews 

37
TrustScore 2.5 out of 5

2.7

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Rated 2 out of 5 stars

Before I could form much of an opinion about their hair volumizer, it dropped on the bathroom floor and shattered. Very shoddy and dumb way to package a product that is primarily going to be used in... See more

Company replied

Rated 1 out of 5 stars

was wondering why my scalp was always irritated with a burning senatiin whenever my beautician used milkshake color. Whatever they use does not agree with me. Beautician tried 9 minute color, ammonia... See more

Company replied

Rated 5 out of 5 stars

Icy blonde shampoo ,amazing scarey as black but I tried this 6 weeks in one week of having my colour redone this is slways time your hair looks dull ,amazing ashy bright colour love it ,I followed buy... See more

Rated 1 out of 5 stars

I am not at all pleased with Milkshake Shampoos & conditioners. The color treated hair products left my hair looking greasy-ish by day 3, a problem I never ever had. The frizz free products did abso... See more

Company replied

Company details

  1. Hair Product Store

Written by the company

milk_shake® is a salon professional hair care brand, offering a complete range of quality products to enhance and maintain the natural beauty of hair. We offer the benefits of milk and fruit for wellbeing and beauty to satisfy the needs of the discerning consumer and salon professional. Our hair products are an amazing range of professional salon hair products inspired by nature. The philosophy of milk_shake® hair products is simple, use the power and beauty of nature to get amazing looking hair for all occasions. milk_shake® is part of the z-one concept group, a young, innovative and dynamic Italian company offering professional hair and beauty products worldwide. z.one concept™ was founded in 1999 in Italy, which is known as one of the most difficult and competitive professional hair business regions in Europe. Within a few years z.one concept™ achieved significant results among hair care product manufacturers and was recognized by industry experts as “the most innovative emerging brand of the latest years”. milk_shake® hair products are made with an amazing mix of professional ingredients including milk protein that will be heavenly food for your hair. We offer a fantastic porfolio of products that include a range of shampoo, conditioner, intensive hair treatments and hair styling products that will all become the perfect additions to your daily hair care routine.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

37 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 2 weeks

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2.7

All reviews

(37)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely incredible products

Absolutely incredible products, all brought from trusted, appointed wholesalers/salons.
Unreal colours, shampoos and styling range. Couldn't recommend more!
Wouldn't use anything else 🙂

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Hair changing products!

I’ve been using milkshake for 8 years and it’s transformed my hair! I use it in the salon also and it’s completely change me as a stylist. The products and so kind on the hair and smell incredible. Everyone loves it. I always get it from milkshake directly and have always had the perfect products.

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

I love milkshake

We've relied on Milkshake products in our salon for over a decade, and they continue to impress! The scent of the Colour Maintain shampoo and conditioner is simply delightful - a rich vanilla aroma that our clients adore.

August 18, 2024
Unprompted review
Rated 5 out of 5 stars

I have been using milkshake haircare care…

I have been using milkshake hair care for the last 5 years! I absolutely love everything about them, specially the way it makes my hair look and feel. I have tried quite a lot of the range due to hair colour change, condition and hormine related changes. I am currently using the Energising range as my hair had started to feel a bit thin, it now feels and looks fuller and i have definitely noticed less hair fall after 1 month of using.
All the products smell amazing and are so kind to the hair/scalp due to all the natural ingredients. They have also just released a vegan friendly range which is fab!
I also buy from a reputable stockist to ensure all products are genuine.

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

The best products I have ever used

The best products I have ever used, and the only products I would ever reccomend to my clients to use. My favourite shampoo and conditioner is Make My Day.

As with any professional product just make sure you are purchasing them from salons or the official milkshake website.

August 12, 2024
Unprompted review
Rated 1 out of 5 stars

I used to love the Milk Shake shampoos…

I used to love the Milk Shake shampoos and conditioners as the smell was delicious. Everybody used to comment about the smell of my hair.
I don’t know what has happened but the recipe has changed. That vanilla smell has gone and now it’s just a chemically smell that puts me off continuing to buy it.
At first I thought I had bought a fake and went into a Milk Shake hairdressing stockist and bought more but it’s just the same. So disappointed and will look for another brand now.

August 12, 2024
Unprompted review
Milkshakehaircare logo

Reply from Milkshakehaircare

Hi Karen Parker,

We are extremely sorry about this experience and we would love to learn more about this situation!

Please get in touch so we can make sure you are satisfied with a resolution and email us on info@milkshakehaircare.co.uk .

Best wishes,
team milk_shake

Rated 5 out of 5 stars

Fantastic customer service 10/10

Fantastic customer service! I have problems with the delivery company not actually delivering my order, milkshake (Red-hot Products) sent out a 2nd parcel. When the same delivery company failed to deliver again, they sent out a 3rd parcel through a different delivery service. They have been fantastic! Quick to reply to emails and fully understanding, they have actioned things quickly and been super helpful. I cannot fault their customer service, just a shame about the delivery company.

November 20, 2023
Unprompted review
Rated 1 out of 5 stars

UNDERFILLED PRODUCTS!

I received not 1 but 2 under-filled bottles of shampoo! I bought 100ml bottle to try the shampoo out, as it’s expensive I wasn’t prepared to buy a larger amount. The bottle I received was unsealed and under-filled - I complained. The customer service was quick to respond and send out a replacement bottle BUT the second bottle arrived unsealed and even more under-filled than the first! The first bottle had 90ml, the second bottle had 80ml. For £10 a bottle it’s actually disgusting that they’re ripping customers off by sending out less product than we’re paying for. I absolutely WONT be buying from here again.

March 9, 2023
Unprompted review
Milkshakehaircare logo

Reply from Milkshakehaircare

Hi Megan,

Firstly, thank you for taking the time to leave this review.

I apologise that this review was not replied to previously as this has not been a monitored page. I hope in this time that milk_shake has been able to rectify the issue but if you still do not feel satisfied then please do get in touch with us on info@milkshakehaircare.co.uk where I will do everything I can to help.

Best wishes,
team milk_shake

Rated 5 out of 5 stars

Great products but DONT PURCHASE THEM…

Great products but DONT PURCHASE THEM FROM AMAZON!!

long story short. My hair dresser used milkshake products on me, they were great but she wasn't a stockist to sell the products.
I ordered off amazon but noticed the products really dried my hair out.
After emailing customer service to check if products were real or not I found out they were not.
Purchased the real products and there is a hugggeeee difference!
So buy direct from them, don't try to save money by using fakes that damage and dry your hair out.

April 28, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. I placed my order and qualified for 2 free gifts which I forgot to add to my order. Milkshake team contacted me before order dispatched to let me know that I had not selected these free gifts and to ask if I want them. I received my order well packed, free gifts was there...and a sweet treat which my kids was happy to find - love hearts sweets!
Thank you so much Milkshake!

February 12, 2021
Unprompted review
Rated 5 out of 5 stars

Great Product

They have the best silver shampoo, worth every cent.
I get compliments and get asked if I coloured my hair. No, I didn't. I use Milkshake Silver Shampoo and it is doing an amazing job keeping my hair colour cool.

The only negative aspect is that the shampoo works that great that it even colours in my scalp a bit - what I really don't mind at all.

Big buying recommendation!

February 14, 2019
Unprompted review
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