I ordered a camping chair from Millets online and paid an extra nearly £5 for next day delivery - my old camping chair was broken and so I needed one in a hurry. The camping chair didn't arrive for f... See more
Company replied
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See what reviewers are saying
A good range of quality outdoor gear available at some very competitive prices. Was helpfully assisted by Neil who showed great product knowledge and customer service. His real world experience also s... See more
Company replied
The variety & choice of all brands, Footwear . With a great big thanks to Miilets staff member Leigh. Who gave outstanding help + advice on suitable brands of footwear as well the 15 - 20% discount... See more
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Excellent service from the two young boys working. They saw that I had left one of mine outside with the dog and came to let me know thw dog was welcome qhich made for a much smoothet shopping experie... See more
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Company details
About Millets - Aberdeen
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
157 Union Street, AB11 6BB, Aberdeen, United Kingdom
- 01224 536996
4.7
Excellent
396 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a great time visiting your…
I had a great time visiting your Aberdeen branch. I had a good laugh with your employees and cane out with a nice pair of boots. Thanks Millets!
November 1, 2022
Unprompted review
Reply from Millets - Aberdeen
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Thank you to Dezzy for the brilliant…
Thank you to Dezzy for the brilliant service I received yesterday!
One happy customer.
October 27, 2022
Unprompted review
Reply from Millets - Aberdeen
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Great service from Alex
Great service from Alex, got exactly what I was looking for!
October 24, 2022
Unprompted review
Reply from Millets - Aberdeen
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
I had a fun time
I had a fun time. Colleagues were a good laugh and I walked out with a nice jacket.
October 24, 2022
Unprompted review
Reply from Millets - Aberdeen
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
A good shop to visit
Hi,
The team performed excellently.
Regards
Nigel
October 21, 2022
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
This shop is getting 5 starts for its…
This shop is getting 5 starts for its great service.
October 19, 2022
Unprompted review
Reply from Millets - Aberdeen
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Going into this shop was a very nice…
Going into this shop was a very nice experience, thank you to the very helpful and to the nice lad who helped me with my jacket.
October 13, 2022
Unprompted review
Reply from Millets - Aberdeen
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Happy and helpful staff in Aberdeen.
October 9, 2022
Unprompted review
Reply from Millets - Aberdeen
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
I went in with my Husband and got a…
I went in with my Husband and got a good deal and the person who served us was an actual delight. Thank you!
October 11, 2022
Unprompted review
Reply from Millets - Aberdeen
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Went in with my wife and got really…
Went in with my wife and got really good service. I ended up buying two puffer jackets!
October 11, 2022
Unprompted review
Reply from Millets - Aberdeen
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
The service was smooth and wonderful
The service was smooth and wonderful, the workers were friendly with up to date information about the product. Especially one of your workers called Ada at millet shop Aberdeen union square.
It shows the workers are using your products and not selling them only. The student discount by the manager is super cool. Kudos to the team and looking forward to work with millet
October 8, 2022
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Went in to take a look
Went in to take a look, came out with their £25 puffer jackets!
October 7, 2022
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Good Product At Good Prices.
October 3, 2022
Unprompted review
Reply from Millets - Aberdeen
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
EXCELLENT SERVICE
Excellent service today by Neil enabling me to purchase a waterproof parka at a bargain price made even more so by a discount for my YHA membership.
October 3, 2022
Unprompted review
Reply from Millets - Aberdeen
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
This shop has a nice little crew that…
This shop has a nice little crew that will look after you.
September 30, 2022
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
Served by Neil (once again!)
Served by Neil (once again!). He is very knowledgeable, and an has an extremely pleasant manner. He listened to what we wanted and offered quality advice which suited our needs.
Excellent service and we will return.
September 30, 2022
Unprompted review
Reply from Millets - Aberdeen
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
This is a nice little shop with helpful…
This is a nice little shop with helpful employees.
September 29, 2022
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
I was very well looked after
September 26, 2022
Unprompted review
Reply from Millets - Aberdeen
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Millets Customer Care Team
Super service!
Thank you so much to Neil today. He was very helpful assisting and advising on the best boots to buy for our needs and it wasn't too much trouble for him to keep bringing out other sizes to try to make sure we got the perfect fit. I'm confident the boots we've purchased will be perfect for our trip to the Thai jungle! Thanks Neil.
September 23, 2022
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Excellent service.
September 18, 2022
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
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