I ordered a camping chair from Millets online and paid an extra nearly £5 for next day delivery - my old camping chair was broken and so I needed one in a hurry. The camping chair didn't arrive for f... See more
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A good range of quality outdoor gear available at some very competitive prices. Was helpfully assisted by Neil who showed great product knowledge and customer service. His real world experience also s... See more
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The variety & choice of all brands, Footwear . With a great big thanks to Miilets staff member Leigh. Who gave outstanding help + advice on suitable brands of footwear as well the 15 - 20% discount... See more
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Excellent service from the two young boys working. They saw that I had left one of mine outside with the dog and came to let me know thw dog was welcome qhich made for a much smoothet shopping experie... See more
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Company details
About Millets - Aberdeen
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
157 Union Street, AB11 6BB, Aberdeen, United Kingdom
- 01224 536996
4.7
Excellent
396 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Needed a pair of winter socks
Needed a pair of winter socks. So many different types to choose from, but Hannah helped me make the perfect choice.
November 28, 2024
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Good range & friendly team
Good range of items and had exactly what I was looking for. Super knowledgeable and friendly staff too :) thanks guys!
November 27, 2024
Unprompted review
Reply from Millets - Aberdeen
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Alexander at the Millets Aberdeen store…
Alexander at the Millets Aberdeen store helped me find a new winter coat. I didn't want a dark colour so i could be seen at night. His assistance was first class and i bough a lovely Yellow Storm Shield coat. Great for the weather we are currently experiencing.
November 5, 2024
Unprompted review
Reply from Millets - Aberdeen
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
What a help Ben was with my choice of…
What a help Ben was with my choice of thermal trousers and waterproof shoes, such a pleasant and helpful guy. An asset to any company
October 13, 2024
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great experience with Alex
Visiting from Australia and Alex was extremely helpful with our purchase and details about Aberdeen
Thanks Alex!
October 9, 2024
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Reply from Millets - Aberdeen
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great layout of stock and friendly staff
Great layout of stock and lots to chose from. The two workers at the time were very helpful and friendly. Overall great experience
October 3, 2024
Unprompted review
Reply from Millets - Aberdeen
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Overall pleasant buying experience
I went to Millets today to purchase some walking shoes and had a thoroughly pleasant
visit. The assistant Hannah was extremely helpful and polite. She also was able to help with choosing the right size, Merrels don't do half sizes and it's always difficult to know whether to size up or down. I would definitely recommend to anyone to pay a visit.
September 19, 2024
Unprompted review
Reply from Millets - Aberdeen
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Reply from Millets - Aberdeen
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Reply from Millets - Aberdeen
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Alex was a great help
Alex was a great help, and took great interest in my needs! I came out with more than I expected, and I am grateful for that!
September 3, 2024
Unprompted review
Reply from Millets - Aberdeen
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Millets Customer Care Team
Excellent staff extremely helpful
Excellent staff extremely helpful, main person who helped was Chris.
August 29, 2024
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Excellent Service From Ben
Ben provided excellent service and a fantastic recommendation for walking shoes!
August 21, 2024
Unprompted review
Reply from Millets - Aberdeen
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Excellent customer service
The staff member Ben served me and went above and beyond to help me buy some new walking boots. He was pleasant, helpful and knowledgeable and has raised my appreciation for Millets.
August 15, 2024
Unprompted review
Reply from Millets - Aberdeen
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
They listen to what you want
I basically only went in there because I needed a warmer shirt and walked past the store. The experience however was great. First, they left me alone to let me look around, which I always appreciate. But once I tried something on, the incredibly nice and helpful sales lady offered her help. And she listened! She did not try to sell me the most expensive shirt in the shop, but the one best matching my purposes. I’m very happy with the service!
August 21, 2024
Unprompted review
Reply from Millets - Aberdeen
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Welcomed staff
What a lovely shop. I felt very welcomed by friendly staff.
August 12, 2024
Unprompted review
Reply from Millets - Aberdeen
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Very helpful staff and great prices
My friend and I were looking at the sale items in the shop, and particular jacket caught our eyes, but size we were looking wasn't available.
Leish (the lovely shopping assistant) overheard us and offered her help-she went to the stock room and found the size we were looking for.
Plus she (and her colleague that didn't tell his name), offered us a small discount.
Shop has really good quality clothes.
Great shopping experience
August 5, 2024
Unprompted review
Reply from Millets - Aberdeen
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Good value high street shopping
Alex was very helpful & efficient. Got everything I needed - new walking shoes, walking trousers & socks. Great value - all set for our upcoming adventure to Iceland.
August 1, 2024
Unprompted review
Reply from Millets - Aberdeen
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Thanks Oliver!
Oliver was very helpful and patient. Gave me a lot of advices and answered all my questions. Thanks a lot!
July 29, 2024
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Excellent customer service
Excellent customer service. Lee was extremely helpful both on the phone and when I came in to the store to get equipment for my daughter’s trip. We will definitely be back. Thank you!
May 28, 2024
Unprompted review
Reply from Millets - Aberdeen
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
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