Wanted to buy some waterproof light running/trekking shoes. Ryan gave me lots of advice on different makes and their specific fitting, width, etc. Absolutely did not push for a sale, but I did buy, w... See more
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See what reviewers are saying
Great store staff who both knowledgeable and very happy to help. With a child going on his first Duke of edinburgh expedition it was exceptionally helpful with all their experience!!
Company replied
Returned a faulty item of clothing, unfortunately they didnt have a replacement in my size. However, I decided to look at better quality jackets and Rob was very helpful in me deciding which one to g... See more
Company replied
Penny and Elliot were very friendly and helpful. They helped me with a new rain jacket, a pair of walking shoes, and some sandels efficiently. When I told them I had some time in the MOD they kindly g... See more
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Company details
About Millets - Barnstaple
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
85 High Street, EX31 1SS, Barnstaple, United Kingdom
- 01613 937060
5.0
Excellent
514 reviews
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Hiking Boots
We were served by Elliott this morning, I was purchasing new hiking boots, his knowledge on the product was very good, he was very friendly and patient whilst trying on hiking boots, needless to say I came away with high quality hiking boots suitable for my needs.
September 7, 2023
Unprompted review
Reply from Millets - Barnstaple
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Best outdoors shop in barnstaple
Amazing selection of camping equipment available, especially for a store in a 'small town'! Elliott served me and his customer service skills are exceptional! 100% will return 😃
September 6, 2023
Unprompted review
Reply from Millets - Barnstaple
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Millets Barnstaple 5* customer service
Popped into millets today and the service was second to none. Mitch
was very helpful and knowledgeable and managed to sort my tent repair query out in no time. Many thanks for your help.
September 5, 2023
Unprompted review
Reply from Millets - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Barnstaple
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Mich was extremely helpful and lovely.
September 2, 2023
Unprompted review
Reply from Millets - Barnstaple
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
had a lovely day in Devon visited…
had a lovely day in Devon visited millets and go some walking shoes. mitch was super helpful and had good knowledge. Thanks
September 1, 2023
Unprompted review
Reply from Millets - Barnstaple
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Elliott was extremely friendly
Elliott was extremely friendly. Helpful and knowledgeable with all questions we asked. Would go back for further service. Very polite and valid member of staff
September 2, 2023
Unprompted review
Reply from Millets - Barnstaple
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Advice on walking boots
I went in to buy replacement walking boots to see me through wet weather dog walking on uneven terrain. I received great advice from Elliott and after discussion of the relative merits of different brands, their degree of breathability, waterproofing and value for money of the items on offer, I purchased a pair of lightweight Merrell boots. Great advice and customer service, thanks very much.
August 31, 2023
Unprompted review
Reply from Millets - Barnstaple
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
OEX Ballistic 70T
Came in to buy a travel bag, team very welcoming and friendly.
Mitch was excellent helped with the order and answered all questions. Give the man a pay rise!!!
August 31, 2023
Unprompted review
Reply from Millets - Barnstaple
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great shop and had great advice from…
Great shop and had great advice from Jerry on the shoes I was buying.
August 19, 2023
Unprompted review
Reply from Millets - Barnstaple
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great Service!
Same gent as always helped and served us again today, haven’t caught his name yet but will always be a return customer.
August 25, 2023
Unprompted review
Reply from Millets - Barnstaple
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
STAR SALESMAN
Went to look for new walking shoes, was dealt with by Jeremy. He was knowledgeable and supported me to buy the most appropriate shoes for my needs. 5 stars to him. Would recommend to anyone .
August 25, 2023
Unprompted review
Reply from Millets - Barnstaple
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
I forgot to pack a decent waterproof…
I forgot to pack a decent waterproof jacket for my holiday in Devon so popped to Millets to see what I could find. I didn't want to spend a fortune and was expertly guided through all my options by Jeremy. I opted for a lightweight Berghaus. Perfect
August 22, 2023
Unprompted review
Reply from Millets - Barnstaple
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Walking boots
I was buying walking boots to go up Snowden, I don’t know a lot about which ones are good. Elliot helped me, he was really knowledgeable and helpful and really nice. Give that man a raise.
August 23, 2023
Unprompted review
Reply from Millets - Barnstaple
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Elliot is a leg end
Elliot was incredibly helpful and helped us deal with an issue we had with an online order by selling us a replacement tent so we can return the other. Elliot is a true gent and a fine representative of Millets. We are very happy campers indeed!
August 23, 2023
Unprompted review
Reply from Millets - Barnstaple
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Returned a faulty item of clothing
Returned a faulty item of clothing, unfortunately they didnt have a replacement in my size. However, I decided to look at better quality jackets and Rob was very helpful in me deciding which one to go for.
Transactions carried out efficiently and with no bother. Thank you.
August 22, 2023
Unprompted review
Reply from Millets - Barnstaple
Hi Lionel,
Thanks for the wonderful review!
I am delighted to hear that you are happy with our service.
We hope that you continue to enjoy shopping with us.
Regards,
Ethan,
Millets Online Reviews Team.
Great service and good choice
Despite it being really busy on a wet August day, Jeremy and the other staff in Millets were helpful, friendly and patient whilst we bought my son some reasonably priced walking boots. Thanks!
July 30, 2023
Unprompted review
Reply from Millets - Barnstaple
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Jeremy was great
August 19, 2023
Unprompted review
Reply from Millets - Barnstaple
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Millets Customer Care Team
Helpful waterproof advice
Elliot on the 8th of August was extremely helpful in helping choose the right waterproof coat for my needs as a primary school teacher who is outside a lot. He helped explain the different waterproofing levels available and what they mean so I could chose the best coat. Really helpful. Thank you.
August 8, 2023
Unprompted review
Reply from Millets - Barnstaple
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Purchase of Berghaus Maitland 3 in 1 women's jacket
Thanks to Mitch at the Barnstaple, Devon store today. I went in to order from the website but he found the jacket I wanted in the store room and gave me a discount too! I always get great knowledge and service from the guys here. Thanks.
Purchase of Berghaus Maitland 3 in 1 women's jacket
August 16, 2023
Unprompted review
Reply from Millets - Barnstaple
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
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