I did not really know what product I needed ( waterproofing my outside furniture cover). Staff immediately understood my issue, directed me to the name of the product, where it was in the store etc. I... See more
Company replied
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We were in the store and my husband was trying on vests. No other customers in store. 12 mins later still no offer of assistance by male staff member who just stared at the till the entire time. Not... See more
Company replied
We had an emergency trip to Millets Bath due to broken hiking boots ahead of the ten tors challenge. James was helpful, knowledgeable and assisted us in buying a fantastic new pair of boots along with... See more
I so enjoy visiting Millets in Bath. The staff are so friendly and helpful. Gary is always full of useful advice and nothing is too difficult for him to sort out. I was trying to find just the right w... See more
Company replied
Company details
About Millets - Bath
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
25/28 High Street, BA1 5AJ, Bath, United Kingdom
- 01225 435500
5.0
Excellent
934 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Came in for some boots and found a…
Came in for some boots and found a brilliant pair with the help of Sarah!
April 9, 2025
Unprompted review
Reply from Millets - Bath
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Knowledgeable and really nice staff
I am a new parent to the DofE programme and was feeling pretty daunted by the huge kit list provided by my son’s school. I was helped today by Sarah, who was incredibly knowledgeable. She was patient and an expert at directing me towards what I needed. She is an experienced member of staff and seems to know a lot about the choices in the store. I will be back again, as the staff there are so helpful. Thank you.
April 4, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Helpful and knowledgeable staff.
Millets has always been my go to outdoor store. The staff are so knowledgeable and helpful, on a recent visit I was lucky enough to be helped/served by Sarah and Nikki who between them have so much enthusiasm and knowledge of camping and the outdoors you can be sure you will always walk away with exactly what you need.
April 4, 2025
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Fabulous service from Sarah
Fabulous service from Sarah in the Millets store today! I had a very long list of DofE equipment that I needed. She was very helpful and incredibly knowledgable regarding the items I needed from socks, food, rucksacks and blister prevention! She gave exceptional service which I really valued. A credit to Millets, thank you.
April 7, 2025
Unprompted review
Reply from Millets - Bath
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Rob was super helpful
We came in for walking boots and walking shoes to upgrade from our existing ones. Rob was incredibly helpful and gave us a good amount of time and his advice.
April 7, 2025
Unprompted review
Reply from Millets - Bath
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Excellent service
Excellent service. Really helpful and knowledgeable shop assistant. She even looked after my dog while I tried on walking boots! 😁
April 4, 2025
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very helpful attendant
Very helpful attendant! Knew lots about backpacks!
April 1, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
I walked into Millets in Bath today in…
I walked into Millets in Bath today in a pair of walking boots I had purchased there several years ago. I explained I wanted exactly the same again, these were quickly produced and I left very happy.
March 14, 2025
Unprompted review
Reply from Millets - Bath
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Excellent service today from Rob
Excellent service today from Rob, providing all of the necessary information and more to help me choose a good hiking boot. Very knowledgeable and happy to help with all of my questions. Thank you!
March 19, 2025
Unprompted review
Reply from Millets - Bath
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Great experience
Great experience - thanks to Sarah, who helped us find the perfect pair of hiking boots for my son at a great price. Very happy and will return for more Scout and DofE equipment soon
February 19, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Brilliant staff and good discounts
February 12, 2025
Unprompted review
kit selection
Helped me select the best kit for my trip, very helpful staff!
February 8, 2025
Unprompted review
Rob gave us lots of helpful advice as…
Rob gave us lots of helpful advice as we picked our backpacks for an upcoming trip. Happy customers - thank you!!
February 4, 2025
Unprompted review
Rob was a great helper
Rob was a great helper, made sure we got all the help we needed and was very welcoming. A great store in Bath, would definitely come again.
January 29, 2025
Unprompted review
Super helpful advice…
Super helpful advice about my walking shoes - I bought Merrells - many thanks to Sarah!
January 22, 2025
Unprompted review
Great experience with rhiannon
January 20, 2025
Unprompted review
Rhianna was very helpful and patient…
Rhianna was very helpful and patient with me today and I am very pleased with my purchase.
Many thanks!
January 10, 2025
Unprompted review
Fantastic service Rhiannon thank you
Fantastic service Rhiannon thank you
January 3, 2025
Unprompted review
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