I did not really know what product I needed ( waterproofing my outside furniture cover). Staff immediately understood my issue, directed me to the name of the product, where it was in the store etc. I... See more
Company replied
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We were in the store and my husband was trying on vests. No other customers in store. 12 mins later still no offer of assistance by male staff member who just stared at the till the entire time. Not... See more
Company replied
We had an emergency trip to Millets Bath due to broken hiking boots ahead of the ten tors challenge. James was helpful, knowledgeable and assisted us in buying a fantastic new pair of boots along with... See more
I so enjoy visiting Millets in Bath. The staff are so friendly and helpful. Gary is always full of useful advice and nothing is too difficult for him to sort out. I was trying to find just the right w... See more
Company replied
Company details
About Millets - Bath
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
25/28 High Street, BA1 5AJ, Bath, United Kingdom
- 01225 435500
5.0
Excellent
934 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great service
I had a lovely visit to Millets in Bath on wed 23 April. Very pleased with the shoes I bought. I was helped by Sarah who was friendly, knowledgeable and gave me a discount too.
April 23, 2025
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
11/10
Brilliant experience! Robert Fraser was so incredibly helpful with my DofE kit list and camping essentials! Such a good positive store environment :))
April 24, 2025
Unprompted review
Reply from Millets - Bath
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Rob was amazing helpful
Rob was amazing helpful! The snowdon 2 walking boots were great and I’m buying my other child some too!u
April 18, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Thank you to Rob in Bath Millet's
Thank you to Rob in Bath Millet's, he was so helpful, went above and beyond to help me find the items I was looking for. Was also in no hurry as we had a good conversation while I was there, very personable.
clearly very professional great customer service, and friendly.
April 17, 2025
Unprompted review
Reply from Millets - Bath
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Amazing staff
Amazing staff. Super knowledgeable and very friendly. Rob was a massive help in the Bath store and I will definitely be going back!
April 17, 2025
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Amazing deals:)
Visited the bath location and met Rob who gave us an amazing deal on an Osprey Nebula. Super open communication and lovely staff:)
You can get yourself a deal on some otherwise fantastic stock.
April 17, 2025
Unprompted review
Reply from Millets - Bath
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
What great customer service
What great customer service - Sarah at the bath store really took time to help my 13 year old buy some walking boots for her DofE. She even spoke to me on the phone! She was very knowledgeable and was just brilliant in helping with the right decisions. She went above and beyond!
April 16, 2025
Unprompted review
Reply from Millets - Bath
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Busy but surprisingly patient staff!
What a busy store! Popped in as my daughter suggested I upgrade my old Merrells. Was helped today by Sarah, who matched me with some great shoes today, thank you. You were very patient despite being pulled in many directions by other customers.
April 16, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
D of E kit advice.
Superb advice and support from Sarah getting our daughter kitted out for DoE.
April 16, 2025
Unprompted review
Reply from Millets - Bath
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Sarah was amazingly helpful and took us…
Sarah was amazingly helpful and took us through the whole process! Thank you so much :)
April 16, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Thanks Sarah
Thanks Sarah! A very helpful and knowlegdable salesperson
April 15, 2025
Unprompted review
Reply from Millets - Bath
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Reply from Millets - Bath
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Sarah Clarke at Millets in Bath was…
Sarah Clarke at Millets in Bath was extremely helpful and knowledgable in advising us on hiking boots. Overall made the experience pleasant and informative at her than routine.
April 15, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Customer Service Like This Is Rare To Find!
What a pleasure it was to visit this Millets store! I was away on business and realised I had stupidly left my coat at home. I nipped in to the store in Bath where I was greeted with smiles all round, I explained my predicament, Sarah was very empathetic, a rate quality in retail staff these days. We got chatting, Sarah had so much knowledge, I explained that I'd like to not just make an emergency purchase but a coat that I could wear to football on the still chilly evenings. I've got to be honest I'm a bit of a brand junkie but Sarah introduced me to a brand I'd never heard of, North Ridge, what a fantastic down jacket, I ended up buying my son one too plus a waterproof jacket for him and some walking socks for us both. Since I've been home I've been online and bought another North Ridge jacket in a different colour online. Sarah's customer service is the best retail experience in a long time, patience, knowledge and all with a smile. My local Go Outdoors could learn a thing or two from her!!
April 14, 2025
Unprompted review
Reply from Millets - Bath
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Great service
Gary has looked after us beautifully. Thanks for your help!
April 14, 2025
Unprompted review
Reply from Millets - Bath
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Brilliant service and great customer…
Brilliant service and great customer support.
April 14, 2025
Unprompted review
Reply from Millets - Bath
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Thank you Gary 🥰🥰for helping me to…
Thank you Gary 🥰🥰for helping me to purchase the jacket 🧥 he was very polite cheerful great great customer service really appreciated 🥰🥰than you for welcoming us with a positive vibe and a great smile 🙏🙏
April 10, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Must be a first...Millets staff knew more than I did
Must be a first, I went to Millets in Bath and for the first time ever spoke to a salesperson who actually knew more about the kit than I did (I'm a mountain leader.. in training). Sarah helped me find a pair of walking boots, and responded effectively to my vague feedback about fit and comfort. And she made the whole experience an absolute pleasure, with her own nuggets of wisdom from her recent hikes and camping experiences. I'm not a Millets fan normally, however after experiencing Sarah's enthusiasm and knowledge, I will be back :-)
April 9, 2025
Unprompted review
Reply from Millets - Bath
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Sarah was fabulous
Sarah was fabulous; she took the time to help me find exactly what I needed. Thank you Sarah, I will be back!
April 9, 2025
Unprompted review
Reply from Millets - Bath
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Sara was a wonderful seller
Sara was a wonderful seller. I am from Colombia and she explained me a lot of equipment stuff. I will come back.
April 9, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Millets Customer Care Team
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