We had an emergency trip to Millets Bath due to broken hiking boots ahead of the ten tors challenge. James was helpful, knowledgeable and assisted us in buying a fantastic new pair of boots along with... See more
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Excellent customer service in the Bath store. I have visited this store twice in the last 4 months and on both occasions have found exactly what I needed with the help of the sales advisors. Very help... See more
Company replied
Excellent service today at Millets in Bath with Nicky. She helped me buy everything we needed for my daughter’s first Duke of Edinburgh weekend. Highly recommended
Company replied
My son is doing his DoE Bronze this year, and we visited Millets to purchase walking boots and other essentials for him. Josh, the sales assistant, was such a sincere and helpful young man. He ga... See more
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Company details
About Millets - Bath
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
25/28 High Street, BA1 5AJ, Bath, United Kingdom
- 01225 435500
5.0
Excellent
931 reviews
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Great experience from attentive staff
Great experience from attentive staff - Rob was on hand to talk through all of the necessary information needed to buy good and long lasting walking boots. He gave tailored advice based on an upcoming trip and made sure we walked away with exactly what we needed.
Wouldn’t hesitate to recommend to anyone - thank you!
August 25, 2025
Unprompted review
Reply from Millets - Bath
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Fantastic customer service
Fantastic customer service. So much better than the online help. If I could give ten stars I would. Nyx, Nicky and Gary are all a credit to the company
August 9, 2025
Unprompted review
Reply from Millets - Bath
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Rob and Ollie were amazingly helpful!!
Rob and Ollie were amazingly helpful!!! Highly reccomend
July 31, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Lightweight portable chair
I wanted a lightweight portable camping chair to attend a festival. The shop assistant was polite, helpful, knowledgeable but not pushy. He let me try out a couple of options and quickly made a sale.
July 21, 2025
Unprompted review
Reply from Millets - Bath
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Just had great experience the Bath…
Just had great experience the Bath Millet shop Nyx sales representatives was very good in helping me choosing the right sleeping bag it s been a while since I ve got a good shopping experience, thank you Nyx !
July 16, 2025
Unprompted review
Reply from Millets - Bath
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Rob was very helpful with my daughter…
Rob was very helpful with my daughter choosing shoes as she has additional needs. Please give him a payrise
July 5, 2025
Unprompted review
Reply from Millets - Bath
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Great store
Great store. Staff were nice. Great sale too - bought a nice north fave shirt on sale for £10
July 5, 2025
Unprompted review
Reply from Millets - Bath
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Bath
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Helpful staff, great availability of products
Very helpful and friendly staff managed to find exactly what I was looking for, and at half the price of what I could find online. Absolute bargain!
Great selection of products, everything you’d need for a weekend in the outdoors
June 19, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Rob was extremely helpful in assisting…
Rob was extremely helpful in assisting me in finding a backpack for my travels! Great customer service and amazing selection of backpack gear!
June 12, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
We were in the store and my husband was…
We were in the store and my husband was trying on vests. No other customers in store. 12 mins later still no offer of assistance by male staff member who just stared at the till the entire time. Not even a hello. Female manager then came downstairs to take a call. No other customers. No acknowledgement. Several minutes later waved her pen indicating us to proceed upstairs to pay. ZERO CUSTOMER SERVICE. UNENGAGED STAFF.
June 9, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Good products & helpful staff
Good products, reasonably priced, and very helpful and friendly staff.
June 8, 2025
Unprompted review
Reply from Millets - Bath
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Very friendly and helpful staff
Very friendly and helpful staff. Much better to see product in store than online.
June 6, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for choosing to shop with us and thanks for your review.
Thanks again for your time,
Millets Customer Care Team
Great Staff
Really great service from the staff, was looking to buy some hiking boots and Rob was super helpful making sure I got the right pair for what I needed 👍
May 22, 2025
Unprompted review
Reply from Millets - Bath
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
I bought a Peter Storm lightweigh…
I bought a Peter Storm lightweigh waterproof jacket for my 13 year old great grandson 215/25 and it didnt fit it was too small..went back 22ndand exchanged it for S man which is perfect...Nicky served me both times went out of her way to.be helpful.esp when i went back to change for a larger size.
Its so refresihng having such helpful friendly staff. I bought some walking boots earlier in the year again had gr8 service i did a review then .
Nicky was really lovely and made my experience a great one thank you. This was in the Bath branch
May 22, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Sarah was extremely helpful and gave me…
Sarah was extremely helpful and gave me some extremely valuable hits and tips on my purchase of a hydration bladder- superb customer service from her!
May 7, 2025
Unprompted review
Reply from Millets - Bath
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
The staff knew so much about bags!
The staff were really friendly and very helpful at answering all of my questions about the different bag types they have!
May 2, 2025
Unprompted review
Reply from Millets - Bath
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great service
I had a lovely visit to Millets in Bath on wed 23 April. Very pleased with the shoes I bought. I was helped by Sarah who was friendly, knowledgeable and gave me a discount too.
April 23, 2025
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
11/10
Brilliant experience! Robert Fraser was so incredibly helpful with my DofE kit list and camping essentials! Such a good positive store environment :))
April 24, 2025
Unprompted review
Reply from Millets - Bath
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Rob was amazing helpful
Rob was amazing helpful! The snowdon 2 walking boots were great and I’m buying my other child some too!u
April 18, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
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