We had an emergency trip to Millets Bath due to broken hiking boots ahead of the ten tors challenge. James was helpful, knowledgeable and assisted us in buying a fantastic new pair of boots along with... See more
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Excellent customer service in the Bath store. I have visited this store twice in the last 4 months and on both occasions have found exactly what I needed with the help of the sales advisors. Very help... See more
Company replied
Excellent service today at Millets in Bath with Nicky. She helped me buy everything we needed for my daughter’s first Duke of Edinburgh weekend. Highly recommended
Company replied
My son is doing his DoE Bronze this year, and we visited Millets to purchase walking boots and other essentials for him. Josh, the sales assistant, was such a sincere and helpful young man. He ga... See more
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Company details
About Millets - Bath
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
25/28 High Street, BA1 5AJ, Bath, United Kingdom
- 01225 435500
5.0
Excellent
931 reviews
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Always the best service and great range…
Always the best service and great range of outdoor essentials!
November 21, 2025
Unprompted review
Reply from Millets - Bath
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Again great customer service
November 18, 2025
Unprompted review
Reply from Millets - Bath
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Great shopping experience
Great shopping experience. Was helped by James to select some things. Very knowledgeable and helpful. Will definitely return.
November 18, 2025
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Good service
I had to return a faulty umbrella and had thrown away the receipt. It is always frustrating when this happens. The manager handled the issue promptly, with no fuss, and spent time looking at the other umbrellas with me, to see if there was anything I would prefer. His knowledge of the brands and recommendations were very helpful.
November 18, 2025
Unprompted review
Reply from Millets - Bath
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Recommend!
Went in, knew what I needed, James helped me find it and showed me some relevant offers in store! Nice layout, friendly vibes. Can recommend.
November 17, 2025
Unprompted review
Reply from Millets - Bath
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Fantastic service
Fantastic service! Got what I needed in about ten seconds! Thank you team!
November 17, 2025
Unprompted review
Reply from Millets - Bath
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
The manager today was amazing
The manager today was amazing, friendly and knowledgeable about the products we were interested in. He took his time and even looked into the specifications for us. Ther was no rushing of pressure from him. A very kind gentleman.
November 15, 2025
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Manager was very informative and helpful
November 15, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Great visit to Bath store today
Great visit to Bath store today. James was really helpful and advised me how to care for the down jacket I’d just bought to help make it last and keep it protected. I bought a protection kit from the store too on James’ suggestion. Great asset to the store and really helpful to every question I had.
November 15, 2025
Unprompted review
Reply from Millets - Bath
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Brilliant
Brilliant, efficient service. Manager made sure I knew about promotions so was able to buy products at the best price!
November 15, 2025
Unprompted review
Reply from Millets - Bath
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
I went here today and The manager was…
I went here today and The manager was so helpful and helped me pick the right headtorch and provided great advice
November 14, 2025
Unprompted review
Reply from Millets - Bath
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Good experience in store and staff is…
Good experience in store and staff is helpful.
November 14, 2025
Unprompted review
Reply from Millets - Bath
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Very helpful staff at Millets - Bath
I visited Millets Bath with a specific question without high hopes for a solution. However, James and Gary were patient, understanding and very helpful. James fully resolved my problem and I was very grateful. It is rare to find such friendly and supportive, professional and helpful people, and I am grateful for their time and effort. When you visit Bath and need something for ever-changing weather, I recommend popping into Millets - Bath. The staff are amazing!
November 11, 2025
Unprompted review
Reply from Millets - Bath
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Great experience
Was assisted by James who was very helpful and knowledgeable. An excellent job making buying shoes a pleasant and successful experience!
November 11, 2025
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
James was so ridiculously helpful…
James was so ridiculously helpful helping us pick D of E equipment for my son. So much helpful knowledge and tips - thanks!
November 10, 2025
Unprompted review
Reply from Millets - Bath
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Helpful staff
James our sales person was very helpful and informative. My daughter and I both bought a pair of walking boots that suited our requirements and our budgets.
November 10, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Reply from Millets - Bath
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Lots of valuable help from James.
Lots of valuable help from James.
Great product knowledge so I could get the right items for me.
October 21, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
The staff were helpful & friendly
The staff were helpful & friendly . Good recommendations
October 4, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Rob was absolutely brilliant!
Rob was absolutely brilliant!
Superb service and exceptional product knowledge!
September 2, 2025
Unprompted review
Reply from Millets - Bath
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
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