I did not really know what product I needed ( waterproofing my outside furniture cover). Staff immediately understood my issue, directed me to the name of the product, where it was in the store etc. I... See more
Company replied
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We were in the store and my husband was trying on vests. No other customers in store. 12 mins later still no offer of assistance by male staff member who just stared at the till the entire time. Not... See more
Company replied
We had an emergency trip to Millets Bath due to broken hiking boots ahead of the ten tors challenge. James was helpful, knowledgeable and assisted us in buying a fantastic new pair of boots along with... See more
I so enjoy visiting Millets in Bath. The staff are so friendly and helpful. Gary is always full of useful advice and nothing is too difficult for him to sort out. I was trying to find just the right w... See more
Company replied
Company details
About Millets - Bath
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
25/28 High Street, BA1 5AJ, Bath, United Kingdom
- 01225 435500
5.0
Excellent
934 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
James was brilliant
James was brilliant, very knowledgeable and helpful
November 27, 2025
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Brilliant service and very polite and…
Brilliant service and very polite and helpful staff
November 27, 2025
Unprompted review
Reply from Millets - Bath
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Lovely new manager
James was lovely and helpful! Very friendly answered all my questions and informed me of offers on in store!
November 25, 2025
Unprompted review
Reply from Millets - Bath
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Always the best service and great range…
Always the best service and great range of outdoor essentials!
November 21, 2025
Unprompted review
Reply from Millets - Bath
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Again great customer service
November 18, 2025
Unprompted review
Reply from Millets - Bath
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Great shopping experience
Great shopping experience. Was helped by James to select some things. Very knowledgeable and helpful. Will definitely return.
November 18, 2025
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Good service
I had to return a faulty umbrella and had thrown away the receipt. It is always frustrating when this happens. The manager handled the issue promptly, with no fuss, and spent time looking at the other umbrellas with me, to see if there was anything I would prefer. His knowledge of the brands and recommendations were very helpful.
November 18, 2025
Unprompted review
Reply from Millets - Bath
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Recommend!
Went in, knew what I needed, James helped me find it and showed me some relevant offers in store! Nice layout, friendly vibes. Can recommend.
November 17, 2025
Unprompted review
Reply from Millets - Bath
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Fantastic service
Fantastic service! Got what I needed in about ten seconds! Thank you team!
November 17, 2025
Unprompted review
Reply from Millets - Bath
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
The manager today was amazing
The manager today was amazing, friendly and knowledgeable about the products we were interested in. He took his time and even looked into the specifications for us. Ther was no rushing of pressure from him. A very kind gentleman.
November 15, 2025
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Manager was very informative and helpful
November 15, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Great visit to Bath store today
Great visit to Bath store today. James was really helpful and advised me how to care for the down jacket I’d just bought to help make it last and keep it protected. I bought a protection kit from the store too on James’ suggestion. Great asset to the store and really helpful to every question I had.
November 15, 2025
Unprompted review
Reply from Millets - Bath
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Brilliant
Brilliant, efficient service. Manager made sure I knew about promotions so was able to buy products at the best price!
November 15, 2025
Unprompted review
Reply from Millets - Bath
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
I went here today and The manager was…
I went here today and The manager was so helpful and helped me pick the right headtorch and provided great advice
November 14, 2025
Unprompted review
Reply from Millets - Bath
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Good experience in store and staff is…
Good experience in store and staff is helpful.
November 14, 2025
Unprompted review
Reply from Millets - Bath
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Very helpful staff at Millets - Bath
I visited Millets Bath with a specific question without high hopes for a solution. However, James and Gary were patient, understanding and very helpful. James fully resolved my problem and I was very grateful. It is rare to find such friendly and supportive, professional and helpful people, and I am grateful for their time and effort. When you visit Bath and need something for ever-changing weather, I recommend popping into Millets - Bath. The staff are amazing!
November 11, 2025
Unprompted review
Reply from Millets - Bath
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Great experience
Was assisted by James who was very helpful and knowledgeable. An excellent job making buying shoes a pleasant and successful experience!
November 11, 2025
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
James was so ridiculously helpful…
James was so ridiculously helpful helping us pick D of E equipment for my son. So much helpful knowledge and tips - thanks!
November 10, 2025
Unprompted review
Reply from Millets - Bath
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Helpful staff
James our sales person was very helpful and informative. My daughter and I both bought a pair of walking boots that suited our requirements and our budgets.
November 10, 2025
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Reply from Millets - Bath
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
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