I did not really know what product I needed ( waterproofing my outside furniture cover). Staff immediately understood my issue, directed me to the name of the product, where it was in the store etc. I... See more
Company replied
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We were in the store and my husband was trying on vests. No other customers in store. 12 mins later still no offer of assistance by male staff member who just stared at the till the entire time. Not... See more
Company replied
We had an emergency trip to Millets Bath due to broken hiking boots ahead of the ten tors challenge. James was helpful, knowledgeable and assisted us in buying a fantastic new pair of boots along with... See more
I so enjoy visiting Millets in Bath. The staff are so friendly and helpful. Gary is always full of useful advice and nothing is too difficult for him to sort out. I was trying to find just the right w... See more
Company replied
Company details
About Millets - Bath
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
25/28 High Street, BA1 5AJ, Bath, United Kingdom
- 01225 435500
5.0
Excellent
934 reviews
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Excellent service
Always excellent service, very knowledgeable and helpful staff. I was served this weekend by James who was very friendly and helpful.
February 7, 2026
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service from Gary in Bath store!
Great service from Gary in Bath store today! Happy with my purchase and will return when needed.
February 6, 2026
Unprompted review
Reply from Millets - Bath
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Great service and extensive choice of…
Great service and extensive choice of good quality brands. Great value too. Gary was excellent and went above and beyond to help with all our queries.
February 6, 2026
Unprompted review
Reply from Millets - Bath
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Came in looking for socks to keep warm…
Came in looking for socks to keep warm whilst outside. James helped me. Was great. Friendly. Helpful and gave advice. Bought some.
February 5, 2026
Unprompted review
Reply from Millets - Bath
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Red coat
I wanted a red Landscape coat but the ones in store were of other colours. The helpful colleague said I might find a red one online and I did exactly that. I am really pleased with my new red coat.
January 29, 2026
Reply from Millets - Bath
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Reply from Millets - Bath
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Excellent service from the Manager
Excellent service from the Manager, James.
January 27, 2026
Unprompted review
Reply from Millets - Bath
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great help and advice for my purchase
Great help and advice for my purchase
January 31, 2026
Unprompted review
Reply from Millets - Bath
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
I popped in today to find some walking…
I popped in today to find some walking shoes. James was so lovely, helpful and knowledgeable! I am grateful to have bought a great pair of shoes, thank you.
January 30, 2026
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Looking for shorts in winter
Looking for shorts in winter! James was extremely helpful & knowledgeable & we left with 3 pairs.
January 27, 2026
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Just a great service
Just a great service. Honest and well informed. Great!
January 29, 2026
Unprompted review
Reply from Millets - Bath
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Bought some ladies waterproof gloves…
Bought some ladies waterproof gloves today.
Served by Jama, who was very helpful and knowledgeable.
Thank you
January 27, 2026
Unprompted review
Reply from Millets - Bath
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great customer service from the team
Great customer service from the team, great product as well.
James, Nicky and Josh, plus the team in their other branch Blacks in Bath.
January 26, 2026
Unprompted review
Reply from Millets - Bath
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Amazing service
Returned a coat I bought back in December that didn’t fit quite right. James made the process of refunding that really slick and the helped both me and my kid find the perfect coats - great fit, nice styles and very reasonable price. What a legend.
January 24, 2026
Unprompted review
Reply from Millets - Bath
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
James was very helpful and friendly and…
James was very helpful and friendly and completed the exchange quickly and efficiently.
January 20, 2026
Unprompted review
Reply from Millets - Bath
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Gary was super helpful and I was very…
Gary was super helpful and I was very happy with my purchases
January 19, 2026
Unprompted review
Reply from Millets - Bath
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Excellent customer service received…
Excellent customer service received from Gary.
January 19, 2026
Unprompted review
Reply from Millets - Bath
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Brilliant customer service
Great customer service all round, special thanks to Gary who took the time to help me find the walking trousers I wanted!
January 15, 2026
Unprompted review
Reply from Millets - Bath
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Friendly service
Shopped here just after Christmas. The shop is well-organised and the staff were very friendly and helpful, particularly Gary. I'll definitely shop here again.
December 30, 2025
Unprompted review
Reply from Millets - Bath
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
James packed my ski jacket in my tiny…
James packed my ski jacket in my tiny shopping bag expertly! Excellent service!
January 17, 2026
Unprompted review
Reply from Millets - Bath
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
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