Millets - Bath Reviews 931

TrustScore 5 out of 5

5.0

25/28 High Street, BA1 5AJ Bath, GB


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Rated 5 out of 5 stars

We had an emergency trip to Millets Bath due to broken hiking boots ahead of the ten tors challenge. James was helpful, knowledgeable and assisted us in buying a fantastic new pair of boots along with... See more

Rated 5 out of 5 stars

Excellent customer service in the Bath store. I have visited this store twice in the last 4 months and on both occasions have found exactly what I needed with the help of the sales advisors. Very help... See more

Company replied

Rated 5 out of 5 stars

Excellent service today at Millets in Bath with Nicky. She helped me buy everything we needed for my daughter’s first Duke of Edinburgh weekend. Highly recommended

Company replied

Rated 5 out of 5 stars

My son is doing his DoE Bronze this year, and we visited Millets to purchase walking boots and other essentials for him. Josh, the sales assistant, was such a sincere and helpful young man. He ga... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Bath

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 25/28 High Street, BA1 5AJ, Bath, United Kingdom

  • 01225 435500

5.0

Excellent

TrustScore 5 out of 5

931 reviews

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Rated 5 out of 5 stars

The Millets store in Bath is one of my…

The Millets store in Bath is one of my go to stores to check out good value items. The store looks great, well organised, clean and easy to shop in, and staff always happy to help. I picked up two more bobble hats this morning at a fantastic price, they are my new favourite hats for walking in this blustery weather!

March 3, 2026
Unprompted review
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Reply from Millets - Bath

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Josh was really helpful in sorting out…

Josh was really helpful in sorting out my refund

February 16, 2026
Unprompted review
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Reply from Millets - Bath

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Of course it was always nice to be…

Of course it was always nice to be served by James! Had a little exchange of travel go to.. keep up the good work! ⭐️⭐️⭐️⭐️⭐️

March 2, 2026
Unprompted review
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Reply from Millets - Bath

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 4 out of 5 stars

James was very helpful thank you for…

James was very helpful thank you for helping me pick my equipment

February 28, 2026
Unprompted review
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Reply from Millets - Bath

Hello,

Thank you for providing your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

James in the Bath store very helpful…

James in the Bath store very helpful and knowledgeable. Went in for some waterproof trousers and he guided us to the perfect pair straight away. Definitely worth a visit to this store. Very well laid out.

February 28, 2026
Unprompted review
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Reply from Millets - Bath

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

James in the Bath store was so helpful…

James in the Bath store was so helpful and knowledgeable to help get a decent sleeping bag for my teenage son who is doing DofE. He gave me a good discount as well which didn't even have to ask for. Both him and his colleagues were friendly as i entered the store and were more happy to help

February 26, 2026
Unprompted review
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Reply from Millets - Bath

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I visited millets in the bath store …

I visited millets in the bath store today to replace my faulty walking shoes I got served Gary and Josh who were kindly happy to help j showed my receipt and i had my old shoes replaced for some new ones. I will be visiting this store again

February 20, 2026
Unprompted review
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Reply from Millets - Bath

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Good outdoor store and service

I thought the range of items inside was good and many were on sale including a hat I bought which was warm and comfy. Excellent service from staff and clean and tidy around shop.

February 17, 2026
Unprompted review
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Reply from Millets - Bath

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful and knowledgeable staff

Helpful and knowledgeable staff; Gary was particularly helpful on my most recent visit. They don’t carry the premium ranges, but have a wide range of options which are competitively priced and well suited to the current muddy walks.

February 12, 2026
Unprompted review
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Reply from Millets - Bath

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Always good value from Millets

Always good value from Millets and had excellent, well informed advice from James. I'm delighted with my new walking shoes - they'll see me happily enjoying the outdoors despite the ongoing wet weather.

February 12, 2026
Unprompted review
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Reply from Millets - Bath

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Fabulous shopping experience

Served today (14th Feb) by James - wow, what a fabulous ‘customer experience’… I wasn’t really sure what jacket / coat I wanted but James spent time discussing options and allowing me to try on different styles and colours (as well as helping other customers at the same time)… Super happy with my choice, and James’ help made it all so much easier… great work James 😀

February 14, 2026
Unprompted review
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Reply from Millets - Bath

Hi,

We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Great Service

Service was great! James was very helpful and made it quick and easy

February 14, 2026
Unprompted review
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Reply from Millets - Bath

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Millets Customer Care Team

Rated 5 out of 5 stars

I went into the bath store today and…

I went into the bath store today and James was really friendly and incredibly helpful! Thank you James!

February 13, 2026
Unprompted review
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Reply from Millets - Bath

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

first-rate service

first-rate service. Always ask for James. He's excellent.

February 6, 2026
Unprompted review
Millets - Bath logo

Reply from Millets - Bath

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service!

Great customer service from James, gave me some excellent tips about walking boots

February 10, 2026
Unprompted review
Millets - Bath logo

Reply from Millets - Bath

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service from Gary

Great customer service from Gary! Very helpful and friendly.

February 11, 2026
Unprompted review
Millets - Bath logo

Reply from Millets - Bath

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Childs Berghaus Coat

We were looking for a waterproof coat for our Grandson and James at Millets was very helpful by pointing out particular coats that would be suitable. We ended up buying a Berghaus coat which my Grandson loved.

February 10, 2026
Unprompted review
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Reply from Millets - Bath

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service

Always excellent service, very knowledgeable and helpful staff. I was served this weekend by James who was very friendly and helpful.

February 7, 2026
Unprompted review
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Reply from Millets - Bath

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service from Gary in Bath store!

Great service from Gary in Bath store today! Happy with my purchase and will return when needed.

February 6, 2026
Unprompted review
Millets - Bath logo

Reply from Millets - Bath

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service and extensive choice of…

Great service and extensive choice of good quality brands. Great value too. Gary was excellent and went above and beyond to help with all our queries.

February 6, 2026
Unprompted review
Millets - Bath logo

Reply from Millets - Bath

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

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