Staff were friendly and helpful. I bought wellies and a waterproof walking jacket in the recent sale - bargain. The Peter Storm Lakeside jacket is lovely and definitely waterproof! The only reason I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had to return a jacket today & I would like to thank Natalie of the Beverley store, for helping me with the exchange of my Jacket & allowing me to exchange the said Jacket,for 2 zip thermal jumpers. T... See more
Company replied
Macy was really knowledgeable, polite and helpful when helping me pick out shoes, I got some merrell shoes in the end and they are really comfortable. The young girl (I didnt catch her name properly I... See more
Company replied
I needed some new waterproof hiking boots as my old ones had given up after 20 years. The service I received today was absolutely first class. The gentleman who served me showed no bias or preference... See more
Company replied
Company details
About Millets - Beverley
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
16 Butcher Row, HU17 0AB, Beverley, United Kingdom
- 01482 421132
4.5
Excellent
222 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beverly millets were fab
Been to Beverly shop today,and the staff were superb,very knowledgable,helpful and made are visit a good experience,thankyou 👍🏿
November 14, 2022
Unprompted review
Reply from Millets - Beverley
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Millets Customer Care Team
Very helpful and cheerful staff
Very helpful and cheerful staff, bought a nice jacket from a great selection of warm winter casual and walking jackets.
November 14, 2022
Unprompted review
Reply from Millets - Beverley
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Great shopping today
Great shopping today with the help of Adele and Sam. Both my husband and I got a great bargain on walking boots which Adele pointed out to us and helped get the ideal pair. Very friendly and professional.
November 12, 2022
Unprompted review
Reply from Millets - Beverley
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Good old fashioned service !
One reason for our day in Beverley was to visit Millets , to look at , & try on , some new Brashers walking shoes . We were quietly left alone to browse ( always welcome ) but when required , received immediate friendly attention from a gentleman called Steve . He was more than happy to produce different sizes , to ensure the right fit . He also stressed the guarantees & Millets returns policy , all very reassuring . Other staff were also friendly & personable . What a pleasant purchasing experience - thank you !
November 10, 2022
Unprompted review
Reply from Millets - Beverley
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Very good service and speedy delivery…
Very good service and speedy delivery service.
October 22, 2022
Reply from Millets - Beverley
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Came into the store for some walking…rude
Came into the store for some walking boot I had see online and wanted to try them one. The staff were not polite not friendly and when I said that there is 15% of I was told that the price is what the till says and the discount was only online which was not true, not friendly not helpful will not use this store again I will go back to the York store where the staff are nice and friendly.
November 7, 2022
Unprompted review
Reply from Millets - Beverley
Hi, Good Evening Malcolm
Thank you for taking the time to leave a review.
I'm very sorry for your experience and we are sincerely apologise for that.
If you would like to discuss this further please contact us at onlinereviews@millets.co.uk quoting your review reference as the subject #10905 and provide your order number, full name, and billing address so we can assist you with this further.
We look forward to hearing from you.
Kind regards,
Justin
Millets Online Review Team
Brashers for dog walking
Bought a pair of Brashers and the lady in store was extremely helpful with my questions about them. I also had answers given to aftercare products (Nikwax) which I purchased. To top it off, Millets recognise defence discount services so got 20% off, bonus!
Great experience.
October 30, 2022
Unprompted review
Reply from Millets - Beverley
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Top customer service...
How nice to be served so politely when exchanging a fleece top for a size that fits. Should have tryed it on silly me but great customer service.
October 29, 2022
Unprompted review
Reply from Millets - Beverley
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Good product good price
Good product good price, & assistant very helpful.
October 25, 2022
Unprompted review
Reply from Millets - Beverley
Hi Don,
Thank you for taking the time out of your day to leave a positive review.
I am happy to read that you like our products and that they are good price.
Thanks,
Rehan,
JD Sports online reviews team.
Excellent Service
Excellent Service, thank you!
The costumer service at the shop was amazing! So much care and very helpful. The delivery was fast and the quality of product are fantastic.
Very pleased costumer
October 15, 2022
Reply from Millets - Beverley
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Excellent customer service
Excellent customer service and very helpful when buying any product I have just brought a pair of new walking boots and I got asked if I needed any fabric cleaner which I also purchased
October 7, 2022
Unprompted review
Reply from Millets - Beverley
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Brilliant store
Brilliant store, with great staff Adele & Nat. It's amazing as the store looks smaller from outside but opens up as you go further in. Great sales are there to make your purchase a bargain! Many thanks for your help while we were visiting your store. The clothing we bought looks amazing on.
September 28, 2022
Unprompted review
Reply from Millets - Beverley
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Great Service from Neil & Natalie
Great Service from Neil & Natalie, Best Prices and all The latest Berghaus in! One of The Best shops in Beverly, Thank You.
September 27, 2022
Unprompted review
Reply from Millets - Beverley
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Tardis-like!
Great little shop with much more stock than you'd think from the outside. Staff were helpful and the discount on the sale item was a nice bonus. Thanks to the lady who served me this afternoon and to the manager, Neil.
September 24, 2022
Unprompted review
Reply from Millets - Beverley
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Excellent staff (Adele) absolutely…
Excellent staff (Adele) absolutely great service all the time!
Knowledgeable and very friendly
September 16, 2022
Unprompted review
Reply from Millets - Beverley
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Great service today as per usual
September 12, 2022
Unprompted review
Reply from Millets - Beverley
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Reply from Millets - Beverley
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great service again today!
August 31, 2022
Unprompted review
Reply from Millets - Beverley
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Helpful staff member
Took an Amazon parcel for return to post via UPS but the label instructions were incorrect since the UK left the EU. The member of staff explained the changes and helpfully advised how to rectify the problem. Excellent helpful and constructive advice.
August 20, 2022
Unprompted review
Reply from Millets - Beverley
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Excellent customer service at Beverley…
Excellent customer service at Beverley branch of Millets
When asked if they had a camping toilet in stock a friendly member of staff offered to have one delivered free to my home address.
She explained that this could take 3-5 days but it arrived the next day!
One very happy customer:)
August 20, 2022
Unprompted review
Reply from Millets - Beverley
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.