Millets - Bracknell Reviews 

1,642
TrustScore 5 out of 5

5.0

46 High Street, RG12 1LL Bracknell, GB


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Rated 5 out of 5 stars

Sharon helped with sorting out equipment for my son’s DofE expedition. Her knowledge and expertise was so helpful to make sure he had the correct stuff. Well done Sharon. We will be very sorry to see... See more

Company replied

Rated 5 out of 5 stars

Sharon was amazing, she assisted my Mum who was trying on a pair of sandals and was so patient and kind even helping her to put her shoes back on. A real pleasure to shop there and Sharon is a credit... See more

Company replied

Rated 5 out of 5 stars

The customer service was outstanding. Jack and Nat looked after me. They were not pushy and despite not having jobs to go to when the Bracknell store closes down they were amazing. I paid more for the... See more

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Rated 3 out of 5 stars

Very helpful salespeople. I was disappointed with the decline in choices in walking boots. I prefer Merrels or Berghaus Also the socks I bought size 5-6.5 were huge, they actually fitted my son who t... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Bracknell

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 46 High Street, RG12 1LL, Bracknell, United Kingdom

  • 01344 203524

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(1,642)

4,853 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and products

Found exactly what I needed very quickly with the help of the staff. Sharon was super friendly and very helpful, and the price was also very good.

May 9, 2026
Unprompted review
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Reply from Millets - Bracknell

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

I went in to get some camping equipment…

I went in to get some camping equipment (as a non-natural camper I was less than enthused!) but Natalie, who served me, was so lovely and gave me some really wonderful tips and ideas to make out family camping trip special! Not only did I get what I needed at an amazing price, but thanks to Natalie I'm now looking forward to the trip! Thank you x

May 5, 2026
Unprompted review
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Reply from Millets - Bracknell

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service …

I called to check what I wanted was in stock .. George, who answered the phone, not only went to check, but agreed to put what I wanted aside for an hour, until I got there! When I got there, both staff were friendly, helpful and supportive! I will be sad to see the branch close at the end of the year and wish the staff all the best in their search for alternative employment!

May 6, 2026
Unprompted review
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Reply from Millets - Bracknell

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great Service and Advice

Assistant, Natalie, was very helpful and gave good advice regarding my purchase of some Merrell Moab 3 walking shoes. It is a shame that the Bracknell store will close this September; a great loss to the community.

May 6, 2026
Unprompted review
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Reply from Millets - Bracknell

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Very helpful, thanks. :D

May 5, 2026
Unprompted review
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Reply from Millets - Bracknell

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Natalie and Jack both super helpful and…

Natalie and Jack both super helpful and friendly today

May 4, 2026
Unprompted review
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Reply from Millets - Bracknell

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

DofE essentials

Called in to purchase all DofE equipment for our daughter. Sharon at the Bracknell store was absolutely amazing guiding us on the best items needed and whetr to save money without compromising necessities. Also a big thank you to Oliver who had the tedious task of putting everything through the till. Such a shame the store is closing ots been so useful to have in Bracknell. I hope they get utilised in other stores as they are an asset to you!!

May 2, 2026
Unprompted review
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Reply from Millets - Bracknell

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

I was welcomed as I walked through the…

I was welcomed as I walked through the shop. Once I found what I went in for, at the till I was dealt with pleasantly & efficiently. It was Jack who served me.

April 28, 2026
Unprompted review
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Reply from Millets - Bracknell

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

I found it a great shopping experience…

I found it a great shopping experience in the Bracknell store: Friendly, helpful and attentive. Sharon, George and Jack are a credit to the Millets brand and will be truly missed when the store closes.

April 29, 2026
Unprompted review
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Reply from Millets - Bracknell

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

5 stars

Sharon was lovely and helped us find the perfect hiking boots!

April 26, 2026
Unprompted review
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Reply from Millets - Bracknell

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Great service from Natalie and Oliver

April 26, 2026
Unprompted review
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Reply from Millets - Bracknell

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Jack was brilliant and attentive!

Jack was brilliant and attentive!
Helped us with getting some bits for our daughters residential trip and took the time to go through our list. Provided good options and didnt rush us with any decisions. Thanks Jack, you were awesome.

April 25, 2026
Unprompted review
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Reply from Millets - Bracknell

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Jack was beyond helpful

Jack was one of the most helpful and user-friendly shop assistants that I’ve met in years. He fully kitted out my daughter in her Duke of Edinburgh requirements, suggesting products that were suitable and also making sure her ruck sack was a perfect fit. Brilliant!

April 19, 2026
Unprompted review
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Reply from Millets - Bracknell

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Such friendly staff

Such friendly staff, very helpful and knowledgeable about their stock.

It's nice to be treated respectfully and be helped without even having to ask and I really appreciated it.

Lord Dean Somers-Dowell

April 18, 2026
Unprompted review
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Reply from Millets - Bracknell

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Rated 5 out of 5 stars

Amazing service from Natalie

Amazing service from Natalie and the Team today. Very helpful and welcoming providing great advice on what jacket and cleaning products to buy. She was very knowledgable about all the options whilst being patient and a friendly face of the brand. Will be back for more products for Scouting

April 17, 2026
Unprompted review
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Reply from Millets - Bracknell

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Natalie was excellent 🙂

After becoming a home owner I was looking to get a multi-tool to keep in the house for DIY jobs. Natalie talked me through the range that was available and I finally settled on a Leatherman Bond which was also one of Natalie's recommendations. Thank you to Natalie for such professional guidance and excellent customer service. The Bond is such a useful tool and has made my much smaller Gerber Dime redundant.

December 27, 2025
Unprompted review
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Reply from Millets - Bracknell

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Jack was extremely helpful and I would…

Jack was extremely helpful and I would highly recommend this shop.

April 8, 2026
Unprompted review
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Reply from Millets - Bracknell

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you to Natalie today for very…

Thank you to Natalie today for very good customer service, she was very knowledgeable regarding the walking boots I went in to buy and had good advice on things to check, which I needed as I've been trying to get a well fitting pairs of boots for a few months, I finally found them today.

This Millets has a good selection of walking boots and clothes.

April 11, 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent advice and patience

Excellent advice from Natalie on walking boots for DofE, very patient with our grumpy teenager and fantastic recommendations for other items.

April 11, 2026
Unprompted review
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Reply from Millets - Bracknell

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Really helpful and knowledgeable staff

April 10, 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

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