Sharon helped with sorting out equipment for my son’s DofE expedition. Her knowledge and expertise was so helpful to make sure he had the correct stuff. Well done Sharon. We will be very sorry to see... See more
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Sharon was amazing, she assisted my Mum who was trying on a pair of sandals and was so patient and kind even helping her to put her shoes back on. A real pleasure to shop there and Sharon is a credit... See more
Company replied
The customer service was outstanding. Jack and Nat looked after me. They were not pushy and despite not having jobs to go to when the Bracknell store closes down they were amazing. I paid more for the... See more
Company replied
Very helpful salespeople. I was disappointed with the decline in choices in walking boots. I prefer Merrels or Berghaus Also the socks I bought size 5-6.5 were huge, they actually fitted my son who t... See more
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Company details
About Millets - Bracknell
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
46 High Street, RG12 1LL, Bracknell, United Kingdom
- 01344 203524
5.0
Excellent
2K reviews
Asks customers to review
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Great experience
Great experience, lovely staff. Always a pleasure to shop here.
April 10, 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Natalie was amazing
Natalie was amazing. She was very welcoming,Polite and very knowledgeable.
Customer service as it should be (Natalie showed a standard other's could learn from!).
Well done Millets Bracknell. A+++
April 3, 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Very good customer service
Went in today and was very impressed with the customer service. Jack served us and was brilliant, very kind and a genuine lovely person.
April 1, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Items for my sons DofE expedition …
Visited the shop to purchase items for my son’s DofE expedition. Service and advice was great- we were helped by Elliot and Sharon who knew their stuff and could advise on which items my son needed and which brands were worth the investment. They also helped us to take advantage of various in-store offers. It’s great to visit a store who can genuinely make the shopping experience easier. Will visit again. Thank you.
March 20, 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Sharon's service was fab
Sharon's service was fab, great knowledge of products and was fun to be around
March 24, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Fantasic customer service from Sharon…
Fantasic customer service from Sharon at the Bracknell store - friendly and very helpful.
March 28, 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
I was served by Sharon and also a young…
I was served by Sharon and also a young gentleman, both of whom were very friendly and professional.
I was seeking gloves, which were out of season and no longer on the shop floor, so Sharon kindly went to find some from the stock room.
Thank you both for fantastic customer service.
March 27, 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Had a great experience at Millets in…
Had a great experience at Millets in Bracknell today. Natalie was extremely helpful, knowledgeable and patient with all of our questions. She ensured that we went away with the right advice and equipment for my daughter’s DofE trip. Thank you Natalie, your help was much appreciated. Kirsty
March 25, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Such lovely staff very nice and…
Such lovely staff very nice and helpful. Thank you Natalie
March 24, 2026
Unprompted review
Reply from Millets - Bracknell
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Successful shopping trip
Looking for a Leatherman multitool to replace one I’d lost - Sharon talked me through various options and I ended up buying a Victorinox that suited my needs better. Good product knowledge and a friendly helpful approach - thank you 😀
March 24, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Friendly helpful
Friendly helpful, knowledgable staff, (Natalie). Only a small store so a bit Iimited range but good enough and got what I needed.
March 19, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Many thanks for taking some time to provide your review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Very helpful salespeople
Very helpful salespeople. I was disappointed with the decline in choices in walking boots. I prefer Merrels or Berghaus
Also the socks I bought size 5-6.5 were huge, they actually fitted my son who takes size 10 shoe.
March 9, 2026
Reply from Millets - Bracknell
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Great store and staff
A small but great store! I called to check availability of stock before making a trip to the store. Lady on the phone (Natalie) informed me they had stock so I made my way to the store later that day.
When I arrived I said I called earlier in the day about some boots and she remembered the sizes I asked for so went out back to retrieve them. Staff were really friendly and personable
March 16, 2026
Unprompted review
Reply from Millets - Bracknell
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great shopping experience
Great shopping experience, online, with swift and cost effective delivery costs
March 4, 2026
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Jack offered detailed advice on the…
Jack offered detailed advice on the various items I needed to purchase, and did not hesitate to answer any questions I had, no matter how niche or abstruse. He showed me where to look, which brands would be preferable for my specific situation and helped me get a damn good bang for my buck. Would definitely come again if I needed further equipment.
March 8, 2026
Unprompted review
Reply from Millets - Bracknell
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Jack -branch in Bracknell
I visited the branch in Bracknell , Jack was super helpful and personable .
Great customer service .
Thanks for all of your help :)
March 5, 2026
Unprompted review
Reply from Millets - Bracknell
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
She was very helpful and nicely
She was very helpful and nicely! Good smile and she didn’t care my poorly English speaking.
March 4, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Many thanks for taking some time to provide your review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
We had a great experience
We had a great experience. JACK was very helpful and showed us all the camping gear we would need. Thanks
February 7, 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
I was sent incorrect size due to.my own…
I was sent incorrect size due to.my own error.
Discussed with the Company and advised to return and re order, but my size had gone by that time. Anyway return and refund arrived very quickly. Thank you
February 1, 2026
Reply from Millets - Bracknell
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Jack was very helpful finding the…
Jack was very helpful finding the walking shoes I was looking for quickly and effectively
February 14, 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
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