Millets - Bracknell Reviews 

1,643
TrustScore 5 out of 5

5.0

46 High Street, RG12 1LL Bracknell, GB


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Rated 5 out of 5 stars

Sharon helped with sorting out equipment for my son’s DofE expedition. Her knowledge and expertise was so helpful to make sure he had the correct stuff. Well done Sharon. We will be very sorry to see... See more

Company replied

Rated 5 out of 5 stars

Sharon was amazing, she assisted my Mum who was trying on a pair of sandals and was so patient and kind even helping her to put her shoes back on. A real pleasure to shop there and Sharon is a credit... See more

Company replied

Rated 5 out of 5 stars

The customer service was outstanding. Jack and Nat looked after me. They were not pushy and despite not having jobs to go to when the Bracknell store closes down they were amazing. I paid more for the... See more

Company replied

Rated 3 out of 5 stars

Very helpful salespeople. I was disappointed with the decline in choices in walking boots. I prefer Merrels or Berghaus Also the socks I bought size 5-6.5 were huge, they actually fitted my son who t... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Bracknell

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 46 High Street, RG12 1LL, Bracknell, United Kingdom

  • 01344 203524

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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5.0

All reviews

(1,643)

4,893 reviews in the last 12 months

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Rated 5 out of 5 stars

Always great

Always had great service here.

January 6, 2026
Unprompted review
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Reply from Millets - Bracknell

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly and Helpful Team

Popped in today for some new waterproof walking/trekking shoes. I am a size 13 so hard to find many options (a lot of stores stop at 11 or 12) and Oliver was more than happy to help me identify my options, rather than looking at shoes I couldn't have.

Oliver also identified some products with a heavy sales discount and I was able to grab a few bargains while I was in store.

The rest of the team were all very friendly, even though it was close to closing time I felt no pressure or rush of service.

Would definitely use Millets in Bracknell again.

January 10, 2026
Unprompted review
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Reply from Millets - Bracknell

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

The very welcoming I received from Megs…

The very welcoming I received from Megs when I entered the store. She also recognised me as a regular customer.

January 6, 2026
Unprompted review
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Reply from Millets - Bracknell

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Amazing experience

Nat was very helpful in answering all my questions about backpacks, and more than happy to assist me with adjustments, which was so helpful. Oliver was so friendly and helpful at checkout too! An absolute pleasure to have visited your store today and pick up some very cheap but reliable gear!

January 3, 2026
Unprompted review
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Reply from Millets - Bracknell

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Really great service from Cody

Really great service from Cody. Very knowledgeable and helpful.

Update: One piece of feedback I forgot to mention is that it worked out cheaper for me to buy online using the SAVE15 code. Unfortunately, the team weren’t able to price match in store. It would be great if staff were empowered to honour online promotions, as the current setup encourages customers to buy online rather than support the high street.

January 2, 2026
Unprompted review
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Reply from Millets - Bracknell

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Natalie was very patient when I tried…

Natalie was very patient when I tried on billions of pairs of walking shoes. She offered advice about which shoes to get, and which ones were waterproof.

December 30, 2025
Unprompted review
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Reply from Millets - Bracknell

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Really great prices and Jack was super…

Really great prices and Jack was super friendly to my pokemon mad son!

December 28, 2025
Unprompted review
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Reply from Millets - Bracknell

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Great Service

Served by Oliver and he was most helpful. Lovely experience!

December 28, 2025
Unprompted review
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Reply from Millets - Bracknell

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

First time camping set up

Natalie knew what advice to give me from her own personal experiance for me to complete first time camping set up knowing i was lacking space on my motorbike advised weight tent etc

December 29, 2025
Unprompted review
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Reply from Millets - Bracknell

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Very impressed with the lady helping me…

Very impressed with the lady helping me research jackets today. Natalie was very knowledgeable with respect to the Berghaus jackets I was interests in as well as other brands. I will definitely return and speak with her when I am ready to purchase in the new year.

December 27, 2025
Unprompted review
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Reply from Millets - Bracknell

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Rated 5 out of 5 stars

Great variety and prices

Great variety and prices. Nice team, Meg was very helpful.

December 26, 2025
Unprompted review
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Reply from Millets - Bracknell

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Megs was very helpful and polite, finding what I needed quickly.

December 26, 2025
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Lovely staff helped my mum to find her…

Lovely staff helped my mum to find her phone.

December 24, 2025
Unprompted review
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Reply from Millets - Bracknell

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Natalie was very helpful

December 22, 2025
Unprompted review
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Reply from Millets - Bracknell

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Extremely welcoming staff who went…

Extremely welcoming staff who went above and beyond . A special thanks to Jack to spent time asking about my day and even taught me how to wrap up the coats . Thanks Jack :)

December 21, 2025
Unprompted review
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Reply from Millets - Bracknell

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Tried shoes on at home, found they didn't fit, staff were helpful in suggesting similar alternative shoes, and describing the different waterproof membranes etc, but they didn't have those in the correct size so refunded the original shoes.

December 21, 2025
Unprompted review
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Reply from Millets - Bracknell

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

A good experience at Millets Bracknell…

A good experience at Millets Bracknell I purchased a pair of trainers and some trousers very pleased however the following day a different pair of socks meant the trainers were tight on the toes a call to the shop said I could exchange and they had a pair a size up. I returned a couple of days later to have an exchange everything was done satisfactory and customer service was excellent

December 15, 2025
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent knowledge and customer service

I went into Millets at Bracknell today with a list of requirements and they had everything I needed at really great prices. Stephen assisted with me with everything and was knowledgeable, friendly and a credit to the company.

December 19, 2025
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Jack was so polite and helpful when I…

Jack was so polite and helpful when I was choosing some new walking boots.
Showed me different colours and advised on sizing. Nothing was too much trouble.
Thanks Jack

December 16, 2025
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Best clothing and footwear shop in…

Best clothing and footwear shop in Bracknell. Good qualify apparel at very good prices. Super helpful staff, especially Jack who served me today. They are though all good whoever serves you.

December 15, 2025
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

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