Excellent service from both Sharon and her co worker. Helped me find what I needed within the budget I had to work with. They were both friendly, approachable, knowledgable and most importantly listen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Used the click and collect to the Bracknell store. The was the nearest to where I live. All was fine, the item was delivered to the store and I was notified to collect within 48 hours of purchase. H... See more
Company replied
Went into the store to look at jackets and hiking boots not really knowing what was best for us. Kai came over to us and answered all our queries, listening to what we wanted and helped us keep within... See more
Company replied
Very helpful salespeople. I was disappointed with the decline in choices in walking boots. I prefer Merrels or Berghaus Also the socks I bought size 5-6.5 were huge, they actually fitted my son who t... See more
Company replied
Company details
About Millets - Bracknell
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
46 High Street, RG12 1LL, Bracknell, United Kingdom
- 01344 203524
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jack -branch in Bracknell
I visited the branch in Bracknell , Jack was super helpful and personable .
Great customer service .
Thanks for all of your help :)
March 5, 2026
Unprompted review
Reply from Millets - Bracknell
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
She was very helpful and nicely
She was very helpful and nicely! Good smile and she didn’t care my poorly English speaking.
March 4, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Many thanks for taking some time to provide your review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
We had a great experience
We had a great experience. JACK was very helpful and showed us all the camping gear we would need. Thanks
February 7, 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
I was sent incorrect size due to.my own…
I was sent incorrect size due to.my own error.
Discussed with the Company and advised to return and re order, but my size had gone by that time. Anyway return and refund arrived very quickly. Thank you
February 1, 2026
Reply from Millets - Bracknell
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Jack was very helpful finding the…
Jack was very helpful finding the walking shoes I was looking for quickly and effectively
February 14, 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Natalie was helpful and knowledgeable
Natalie was helpful and knowledgeable. I was replacing my old boots, and my feet have changed, previously 6 and now 7. Natalie have me suitable advice to help my choice.
February 9, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
We were looking for some walking boots…
We were looking for some walking boots for my daughters DOE, Bronze expedition and were served by Jack. He was very helpful and showed genuine interest in where she was going to be walking. Gave her excellent advice to wear the boots in the house to make sure they are comfortable
February 7, 2026
Unprompted review
Reply from Millets - Bracknell
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Special thanks to Jake
Arrived looking for walking boots for my daughter. Jack was available within moments of arriving, asked my daughter if it was for the Duke of Edinburgh award, to which my daughter immediately brightened and had a little chat. Jake offered the DoE recommended boots, explained why they were better than the ones we'd initially asked about, and helped with the discount codes for DoE students. Jake also made sure we had the right socks and made the whole experience smooth and efficient. Thank you!!
February 7, 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great customer service from Jack at the…
Great customer service from Jack at the Bracknell Branch. Friendly, helpful and efficient.
February 7, 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Jack was brilliant and provided all the…
Jack was brilliant and provided all the help we needed snd with such enthusiasm.
February 5, 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Mullets (Bracknell) - great service
Mullets (Bracknell) is a great little store centrally located and has great offers for everyone.
Jack who served us was very engaging and has a great rapport with the customer.
February 6, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great service
Megs was super helpful and answered all my questions when buying a new coat.
February 3, 2026
Unprompted review
Reply from Millets - Bracknell
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Sales assistant was very helpful
Sales assistant was very helpful, pointing out the limitations of the walking shoes I was purchasing and suggesting other available options that suited my needs better
February 2, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for your feedback.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Bracknell
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
It was so good price for me to buy me…
It was so good price for me to buy me bag. And the price was so affordable. Good quality, discounted. I talked with Megan or Megs she was so good to us. Very good customer service. Thank you
February 2, 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Bracknell
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
What helpful staff!
I was needing a warm jacket before going on a holiday to Switzerland. Anya and Jack were both incredibly knowledgeable and helpful and I came away with exactly what I needed. Thank you.
January 27, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Helpful for boot advice!
Had a very helpful lady Natalie who helped me choose some boots to try, based on what I wanted. Very nice and friendly. Bought some and hope they’re good!
January 24, 2026
Unprompted review
Reply from Millets - Bracknell
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
I visited the Bracknell store to return…
I visited the Bracknell store to return an online order and Jack was ever so helpful. He went the extra mile to assist me getting a refund and he is a true asset to the company!
January 23, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Jack at Bracknell was very helpful and…
Jack at Bracknell was very helpful and attentive.
January 20, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.