Sharon helped with sorting out equipment for my son’s DofE expedition. Her knowledge and expertise was so helpful to make sure he had the correct stuff. Well done Sharon. We will be very sorry to see... See more
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See what reviewers are saying
Sharon was amazing, she assisted my Mum who was trying on a pair of sandals and was so patient and kind even helping her to put her shoes back on. A real pleasure to shop there and Sharon is a credit... See more
Company replied
The customer service was outstanding. Jack and Nat looked after me. They were not pushy and despite not having jobs to go to when the Bracknell store closes down they were amazing. I paid more for the... See more
Company replied
Very helpful salespeople. I was disappointed with the decline in choices in walking boots. I prefer Merrels or Berghaus Also the socks I bought size 5-6.5 were huge, they actually fitted my son who t... See more
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Company details
About Millets - Bracknell
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
46 High Street, RG12 1LL, Bracknell, United Kingdom
- 01344 203524
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Came to get a Swiss Army Knife and…
Came to get a Swiss Army Knife and Jack, the assistant helped enormously. He was very professional and helpful and I left very happy and with my SAK and another Christmas present ticked off my list.
December 10, 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Really helpful and polite staff
Really helpful and polite staff. Stephen is an asset the millets in Bracknell. Knowledgeable and friendly.
December 10, 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
I visited this shop to purchase a body…
I visited this shop to purchase a body warmer for my grandson .The staff were helpful in fact absolutely amazing . As they didn’t have one in the shop they ordered me one to be delivered . So a fantastic experience xxx thank you
December 5, 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
All around great store to shop
I always enjoy shopping in this store.
Great value for money and excellent quality brands.
The staff are always friendly and helpful.
On this occasion we were served by Jack who took the time to show us the products in detail. Top customer service!
December 3, 2025
Unprompted review
Reply from Millets - Bracknell
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Very helpful and friendly especially…
Very helpful and friendly especially Natalie
Stephen helped me get a good deal on some extra stuff that I needed as well
December 8, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great service from Jack
Jack was spot on getting me what I needed. The local competitor did not have the items which are pretty basic.
December 7, 2025
Unprompted review
Reply from Millets - Bracknell
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Excellent service
I visited Millets at Bracknell today. Served by Cody. Excellent service. He was very courteous and heloful. I will visit again. Thanks.
December 3, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Really helpful staff (Megan)
Really helpful staff (Megan).
Good advice & all packaging recyclable :)
December 1, 2025
Unprompted review
Reply from Millets - Bracknell
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Sharon was very helpful and informative…
Sharon was very helpful and informative regarding my query on footwear care products. I would recommend a visit to this store.
November 30, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Jack is very nice and helpful.
Jack is very nice and helpful.
Best shoping expierence of today.
November 29, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Really excellent
Really excellent. Popped in to return one of two items I’d bought and Natalie at the shop was super helpful and friendly. Understood the reason for return and I ended up buying some gloves because she was so positive. Excellent experience.
November 20, 2025
Unprompted review
Reply from Millets - Bracknell
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Good time at Millets
The worker there called Jack was lovely, very talkative (in the useful way), made the time there easy and answered questions we had! A friendly face!
Everything was on display and easy to look for.
November 27, 2025
Unprompted review
Reply from Millets - Bracknell
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Great friendly service
Great friendly service. Natalie was so helpful and kind with her time and provided great knowledge in order for me to make an informed choice
November 27, 2025
Unprompted review
Reply from Millets - Bracknell
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Perfect new walking boots
Stephen was really helpful in finding me my perfect new walking boots.
November 24, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Great customer srrvice thanks Jack…
Jack was very helpful in suggesting other items I might need for the trip and deals on half price items. Friendly and chatty although clearly having no idea of how we travelled with only paper guidebooks and Internet cafes! Good experience!
November 25, 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Oliver was helpful
Oliver was helpful, friendly and professional - thank you!
November 22, 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Very helpful staff and great service
Very helpful staff and great service. DoE discount added bonus.
November 22, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
I made a brief visit for a new pair of…
I made a brief visit for a new pair of hiking trousers. The staff were helpful and pleasant. I found what I wanted quickly from a good selection.
November 21, 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Extremely pleasant and helpful staff
Extremely pleasant and helpful staff. Stephen helped us with everything, have be advice on boot sizing, what trousers were good for my husband and even gave us some info about the area as we were from out of town.
November 17, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Even though we only spend a few £…
Even though we only spend a few £ Oliver treated us so politely that it’s driven me to leave this review! Well done Oliver. Manners like yours aren’t seen everyday.
November 16, 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
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