Used the click and collect to the Bracknell store. The was the nearest to where I live. All was fine, the item was delivered to the store and I was notified to collect within 48 hours of purchase. H... See more
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Excellent service from both Sharon and her co worker. Helped me find what I needed within the budget I had to work with. They were both friendly, approachable, knowledgable and most importantly listen... See more
Company replied
Served by Sharon in the Bracknell store today. She was smiley and cheerful despite the store closing for good in 3 days. A shame the town is losing the branch, hope the staff find new jobs locally a... See more
Company replied
Very helpful salespeople. I was disappointed with the decline in choices in walking boots. I prefer Merrels or Berghaus Also the socks I bought size 5-6.5 were huge, they actually fitted my son who t... See more
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Company details
About Millets - Bracknell
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
46 High Street, RG12 1LL, Bracknell, United Kingdom
- 01344 203524
5.0
Excellent
2K reviews
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I visited the Bracknell store to return…
I visited the Bracknell store to return an online order and Jack was ever so helpful. He went the extra mile to assist me getting a refund and he is a true asset to the company!
January 23, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Jack at Bracknell was very helpful and…
Jack at Bracknell was very helpful and attentive.
January 20, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Millets (Bracknell), perfect for your outdoor equipment needs
Millets (Bracknell) is pretty much my default location for anything related to the outdoors. I have rarely not been able to get what I wanted, and I always find the staff welcoming and helpful.
I would particularly like to commend the service provided by Cody on my last visit (26th Dec 2025). He was enthusiastic, personable, attentive, and above all accomplished.
My partner described him as providing "old school customer service".
I would certainly recommend this store should you require any outdoor equipment.
December 26, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
I visited Millets in Bracknell on 2nd…
I visited Millets in Bracknell on 2nd January 2026 and Jack served me, he was really friendly, helpful, polite and it was lovely to see.
January 2, 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Berghaus jacket
Berghaus jacket. I went in between Chrstmas and New Year for a Berghaus jacket combo. I spent a while trying on various sizes and customer service person was super helpful, and helped weigh up options. Item was ordered and arrived a few days later. I have tried on and fits really well.
December 29, 2025
Unprompted review
Reply from Millets - Bracknell
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Millets staff are awesome
Jack and Meg were fantastic when I went to buy some shoes, very talkative and welcoming, definitely will come back!
January 13, 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Reply from Millets - Bracknell
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Friendly and Helpful Team
Popped in today for some new waterproof walking/trekking shoes. I am a size 13 so hard to find many options (a lot of stores stop at 11 or 12) and Oliver was more than happy to help me identify my options, rather than looking at shoes I couldn't have.
Oliver also identified some products with a heavy sales discount and I was able to grab a few bargains while I was in store.
The rest of the team were all very friendly, even though it was close to closing time I felt no pressure or rush of service.
Would definitely use Millets in Bracknell again.
January 10, 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
The very welcoming I received from Megs…
The very welcoming I received from Megs when I entered the store. She also recognised me as a regular customer.
January 6, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Amazing experience
Nat was very helpful in answering all my questions about backpacks, and more than happy to assist me with adjustments, which was so helpful. Oliver was so friendly and helpful at checkout too! An absolute pleasure to have visited your store today and pick up some very cheap but reliable gear!
January 3, 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Really great service from Cody
Really great service from Cody. Very knowledgeable and helpful.
Update: One piece of feedback I forgot to mention is that it worked out cheaper for me to buy online using the SAVE15 code. Unfortunately, the team weren’t able to price match in store. It would be great if staff were empowered to honour online promotions, as the current setup encourages customers to buy online rather than support the high street.
January 2, 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Natalie was very patient when I tried…
Natalie was very patient when I tried on billions of pairs of walking shoes. She offered advice about which shoes to get, and which ones were waterproof.
December 30, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Really great prices and Jack was super…
Really great prices and Jack was super friendly to my pokemon mad son!
December 28, 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great Service
Served by Oliver and he was most helpful. Lovely experience!
December 28, 2025
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
First time camping set up
Natalie knew what advice to give me from her own personal experiance for me to complete first time camping set up knowing i was lacking space on my motorbike advised weight tent etc
December 29, 2025
Unprompted review
Reply from Millets - Bracknell
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Very impressed with the lady helping me…
Very impressed with the lady helping me research jackets today. Natalie was very knowledgeable with respect to the Berghaus jackets I was interests in as well as other brands. I will definitely return and speak with her when I am ready to purchase in the new year.
December 27, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Great variety and prices
Great variety and prices. Nice team, Meg was very helpful.
December 26, 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent customer service
Megs was very helpful and polite, finding what I needed quickly.
December 26, 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Lovely staff helped my mum to find her…
Lovely staff helped my mum to find her phone.
December 24, 2025
Unprompted review
Reply from Millets - Bracknell
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Natalie was very helpful
December 22, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
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