Sharon helped with sorting out equipment for my son’s DofE expedition. Her knowledge and expertise was so helpful to make sure he had the correct stuff. Well done Sharon. We will be very sorry to see... See more
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See what reviewers are saying
Sharon was amazing, she assisted my Mum who was trying on a pair of sandals and was so patient and kind even helping her to put her shoes back on. A real pleasure to shop there and Sharon is a credit... See more
Company replied
The customer service was outstanding. Jack and Nat looked after me. They were not pushy and despite not having jobs to go to when the Bracknell store closes down they were amazing. I paid more for the... See more
Company replied
Very helpful salespeople. I was disappointed with the decline in choices in walking boots. I prefer Merrels or Berghaus Also the socks I bought size 5-6.5 were huge, they actually fitted my son who t... See more
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Company details
About Millets - Bracknell
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
46 High Street, RG12 1LL, Bracknell, United Kingdom
- 01344 203524
5.0
Excellent
2K reviews
Asks customers to review
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Very good service from the staff in…
Very good service from the staff in store. Polite and efficient and not over friendly.
November 12, 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Mags was a great help
November 10, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Millets Customer Care Team
Excellent customer service from Oliver…
Excellent customer service from Oliver who was friendly and ensured we were benefitting from current offers in store.
November 8, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
We were looking for a lighter weight…
We were looking for a lighter weight coat that would also keep one warm AND had an inside pocket AND be durable . After looking at several stores we came back to Millets for the jacket that fit the bill . The staff had helped with a look at coats and were nearby if we needed more help. Stephen and his colleagues were polite and helpful throughout.
November 5, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you for providing your review.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Very good experience.
November 4, 2025
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Natalie was very helpful.
Natalie was very patient and gave us great advice as my wife and I selected a pair of walking shoes each.
November 3, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Sharon was extremely helpful and…
Sharon was extremely helpful and checked stock for fleece that was not on display. Eventually purchased two lightweight fleces
November 4, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Oliver was very good.
November 1, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Excellent service from Sharon today
Excellent service from Sharon today. Brilliant with my children and she went above and beyond to make it a lovely shopping experience for them.
November 1, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Oliver very helpful in store lovely…
Oliver very helpful in store lovely fella
November 1, 2025
Unprompted review
Reply from Millets - Bracknell
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Stephen looked after me very well today…
Stephen looked after me very well today when I went to buy my new walking boots. He is a credit to your shop. Thank you. Yvonne
October 30, 2025
Unprompted review
Reply from Millets - Bracknell
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Reply from Millets - Bracknell
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Millets Customer Care Team
Stephen was great
Stephen was great! He was really helpful and friendly, and made my shopping experience easy and pleasant. Thanks, Stephen!
October 29, 2025
Unprompted review
Praise for Millets Bracknell Store!
Trying to find availability of an item in store that I’d seen online, I first spoke to Stephen on the phone, who went off and found the item I had described and said it could be held for me until the next day. The same day. I was able to go into the store and try on the item that had been held for me. Sadly, it was not as expected and so the hard work for both Stephen and Sharon began!
After trying on numerous coats, the coat I settled on was not in stock in my size!
The patience, helpfulness and efficiency of both Sharon and Stephen was so appreciated though and I felt compelled to write and thank them for their great customer service. Thank you both!!
October 25, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
Very helpful service
Very helpful service from Sharon on fitting for a pair of walking shoes, and from Megs on payment for purchases.
October 24, 2025
Unprompted review
Reply from Millets - Bracknell
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Great customer experience
Both Stephen and Oliver helped me all the way to choose the best jacket option for my daughter.
October 19, 2025
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Reply from Millets - Bracknell
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Friendly staff
Good selection of items and good prices. Stephen's very friendly and helpful. Would definitely go back in the future.
October 10, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
The staff were very pleasant
The staff were very pleasant. They showed us where we need to look for our items
October 11, 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Nice experience.
The store had a wide range of outdoorsy items. Stephen was friendly and very helpful.
October 11, 2025
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
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