Staff were happy for me to try some walking socks to go with boots I had bought online - and went the extra mile re recommending trail boots as well. It’s a shame this branch is closing down as the s... See more
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Nice little shop, helpful staff and good deals! Purchased some boots this morning for my daughter and Steph helped us choose with good advice and found the sort of waterproof coat we were looking for... See more
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10/10 customer service! After some back and forth of buying and returning my boots in different sizes to try out at home, I eventually settled on the pair I wanted with zero hassle. Today at the C... See more
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Great personal service from Tommy who helped me find just ths right walking boots. I did try on quite a few pairs and he was very patient and friendly. Understood what l needed them for - wet weather... See more
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Company details
About Millets - Chesham
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
35 High Street, HP5 1BW, Chesham, United Kingdom
- 01494 416920
4.9
Excellent
437 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Tommy C was very helpful and efficient
Tommy C was very helpful and efficient, thank you, Tommy!
July 30, 2024
Unprompted review
Reply from Millets - Chesham
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
The sales assistant (Jonty) was very…
The sales assistant (Jonty) was very helpful and knowledgeable. He went one step above and recommended a pair of boots that would be comfortable for me also advised me that the boots could be ordered and delivered to my home address the following day. I would definitely recommend this store if your in Chesham.
July 27, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Chesham
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Helpful and friendly staff
We were helped by a very friendly and polite member of staff. He was efficient, helpful, knowledgable and a pleasure to talk to.
July 16, 2024
Unprompted review
Reply from Millets - Chesham
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Great staff
Steph knows her stuff, is very friendly and professional. Thank you
July 18, 2024
Unprompted review
Reply from Millets - Chesham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Excellent Service And Pricing
We was served by a lovely lady called Jackie. Jackie was very knowledgeable about the stock available and which items were best for our needs. I would not think twice about returning to Chesham branch of Millets.
Thoroughly recommend you visit .
July 15, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Sandals I wanted weren't in stock in my…
Sandals I wanted weren't in stock in my size but the staff said they could order them for me. They arrived 2 days later. Staff in shop were extremely helpful.
July 13, 2024
Reply from Millets - Chesham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Have not received the goods
July 12, 2024
Reply from Millets - Chesham
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Good range of boots including those I…
Good range of boots including those I was particularly interested in. Steph was very knowledgeable and gave advice that assisted my selection aswell as care for my ‘old’ pair that were leaking.
July 9, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Tommy was super helpful with a return…
Tommy was super helpful with a return and new order of a pair of climbing shoes ordered online from Blacks. Highly recommend
July 8, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great staff support from Jonty and the…
Great staff support from Jonty and the manager. Top rate store.
July 7, 2024
Unprompted review
Reply from Millets - Chesham
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Hole in my sole😄
Had to visit my local store when I felt the water under my foot through a hole. I had some issues with a discount code but “Steph” in the Chesham store was very helpful 😊
July 6, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Steph from Chesham store has been…
Extraordinary customer service
Steph from Chesham store has been incredibly helpful and knowledgeable. Thank you I love the tent I bought and it was delivered next day to my doors.
June 21, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Helpful and Friendly
Really helpful and friendly service from Steph today. Good range of competitively priced items.
June 29, 2024
Unprompted review
Reply from Millets - Chesham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Great service
Tried to buy a BBQ chimney at the Millets Chesham branch, but only available on line. Steph was very helpful, found the item and ordered it for me. Received it the next day.
Great service, and with a discount.
June 19, 2024
Unprompted review
Reply from Millets - Chesham
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Fantastic service from Steph
Fantastic service from Steph, she helpfully offered to fix my broken tent pole for me. Brilliant, thank you from a very relieved customer 😀
June 22, 2024
Unprompted review
Reply from Millets - Chesham
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Brilliant customer service and experience !
We had a very good experience, the staff was very polite and helpful and recommended good quality products.
May 22, 2024
Reply from Millets - Chesham
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Helpful easy service thanks Jackie.
June 15, 2024
Unprompted review
Reply from Millets - Chesham
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
Great rain jacket
Great weight for those in between days when you need good rain cover but nothing too heavy.
June 5, 2024
Reply from Millets - Chesham
Hi,
Many thanks for taking some time to provide your review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great service frome Jackie
Great service frome Jackie, informative, friendly and smiley!
June 5, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
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