Staff were happy for me to try some walking socks to go with boots I had bought online - and went the extra mile re recommending trail boots as well. It’s a shame this branch is closing down as the s... See more
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Nice little shop, helpful staff and good deals! Purchased some boots this morning for my daughter and Steph helped us choose with good advice and found the sort of waterproof coat we were looking for... See more
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10/10 customer service! After some back and forth of buying and returning my boots in different sizes to try out at home, I eventually settled on the pair I wanted with zero hassle. Today at the C... See more
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Great personal service from Tommy who helped me find just ths right walking boots. I did try on quite a few pairs and he was very patient and friendly. Understood what l needed them for - wet weather... See more
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Company details
About Millets - Chesham
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
35 High Street, HP5 1BW, Chesham, United Kingdom
- 01494 416920
4.9
Excellent
436 reviews
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Fantastic service !
We had called in advance to check stock and spoke to Jackie. She was helpful, courteous and knowledgeable.
When we visited the shop she remembered our call and immediately showed us to the correct items.
Excellent service!
October 12, 2024
Unprompted review
Reply from Millets - Chesham
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Good service with very helpful staff..
October 11, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Return of faulty boots
Today I took in a pair of Brasher walking boots that had been purchased last year. They had only been worn 3-4 times (sat in a wardrobe until last weekend).
After the first wear I noticed the inside stitching had started to separate. I have had these boots before and so knew it must be a fault.
The staff at Millets Chesham were incredibly helpful. If I’m honest I did not think I had any rights to take these used boots back given when they were purchased.
Tommy from the store sorted me out with a brand new pair. The service was very professional and helpful. I’m very impressed and grateful.
Thankyou Millets Chesham.
October 11, 2024
Unprompted review
Reply from Millets - Chesham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Great customer service
Lewis and Tommy gave an excellent personalised service today and I left the store with exactly what I went in to buy.
October 11, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Excellent customer service
I was most impressed by the service I received from Tommy at the Chesham store yesterday. As they didn't have the size in stock of the jacket I wanted to buy, he kindly rang another nearby store to verify that they had stock, which they didn't!
So, he then offered to order the jacket online for me and have it despatched to my address without having to pay postage. He even arranged for express delivery!
This was friendly, helpful service - a refreshing change from the Hemel store.
October 7, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Excellent and helpful service!
September 28, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Brilliant customer service
Brilliant customer service. Steph was helpful, positive and knowledgeable. She is a credit to her employer. The shop has changed beyond all measure, excellent range, including quality manufacturers, and good stocks. With a shop like this, there is NO POINT in simply shopping on line and gambling what you might eventually receive.
September 21, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Great customer service
Great customer service. Very helpful. No pressure to buy. Had a good product knowledge.
September 18, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Friendly helpful staff
Friendly helpful staff, goods ordered in my size as not in stock in store and were delivered to my home address the following day.
August 23, 2024
Reply from Millets - Chesham
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Dan gave very good service
Dan gave very good service. I was in the shop after some walking boots and he was responsive and helpful. I was impressed. Thank you.
August 15, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
So fast!
Was told delivery might be up to 5 days which was fine. It arrived in 18 HOURS, Brilliant!
August 25, 2024
Reply from Millets - Chesham
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Tommy and Dan were really helpful
Tommy and Dan were really helpful, polite and efficient. Top marks on all fronts. A really useful shop to have in Chesham and great staff. Thank you for sorting out my walking boots!
August 23, 2024
Unprompted review
Reply from Millets - Chesham
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Great shopping experience
Great shopping experience, Jonty was brilliant with helping me to find the right coat for my son. He took the time to show us a few different options and was so patient with us while we were making our choice. Thank you Jonty! We will definitely be back.
August 16, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Excellent service from Jonty
August 16, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Reply from Millets - Chesham
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Helpful service
Helpful service, attentive but not intrusive. Very competitive prices.
August 10, 2024
Unprompted review
Reply from Millets - Chesham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Jonty was very helpful and when there…
Jonty was very helpful and when there was a problem with shoes sizes, he suggested ordering online and helped to get the right ones.
August 9, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Steph was excellent at helping us find…
Steph was excellent at helping us find footwear for our 9 year old.
August 2, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Chesham Branch - great experience
Jackie at your Chesham branch was a huge help in getting the right walking shoes for me along with some accessories. I spent far more than I intended!!
August 1, 2024
Unprompted review
Reply from Millets - Chesham
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Steph was super helpful
Steph was super helpful, I bought a tent for my daughter which I had seen in the window and she helped me buy it online which arrived in 24hrs. Then went back to buy shorts and same excellent service
June 29, 2024
Unprompted review
Reply from Millets - Chesham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
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