Visited Millets Croydon several times, and on every occasion have found all the staff extremely helpful, and very importantly, very patient. Have often been served by James and on each occasion he ha... See more
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Short queue, till staff apologised for any delays whilst serving a customer who was buying a lot of products. Whilst there was made aware of certain extra discounts when mixing and matching. Bought 3... See more
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Just visited Milletts Croydon for the second time in 2 weeks. The staff were very helpful & gave good honest advice & seemed well informed. Just great service, that is sadly missing in this world of i... See more
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I visited yesterday and despite being busy with other customers found the assistant Linda I dealt with most helpful. She was very patient and nothing was too much trouble for her. J
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Company details
About Millets - Croydon
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
3-5 High Street, CR0 1QB, Croydon, United Kingdom
- 02033 704559
4.9
Excellent
718 reviews
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Excellent Service
The whole team in Croydon was brilliant. Diane in particular helped me immensely to make an informed decision about camping equipment. Couldn’t speak more highly about the entire experience.
July 21, 2024
Unprompted review
Reply from Millets - Croydon
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Staff were very helpful in helping me…
Staff were very helpful in helping me find what I was looking for.
July 18, 2024
Reply from Millets - Croydon
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Great service
Was served by Hakin who was knowledgeable, patient and personable. Bought a pair of
walking boots. Good selection at reasonable prices in the sale
July 18, 2024
Unprompted review
Reply from Millets - Croydon
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Really helpful
Really helpful, Linda got me the right bag for my travels, leaving me set and ready to go
July 15, 2024
Unprompted review
Reply from Millets - Croydon
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Reply from Millets - Croydon
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Nothing is dificult for staff of this…
Nothing is dificult for staff of this shop in w. Croydon.Patient, polite...Thank You
July 13, 2024
Unprompted review
Reply from Millets - Croydon
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Reply from Millets - Croydon
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Amazing brilliant customer service
Amazing brilliant customer service, served by James patient and attentive amazing service will be back A**
July 13, 2024
Unprompted review
Reply from Millets - Croydon
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Excellent customer service
A store worker Daniel really helped in double checking details about multiple tents and helped me decide which tent to go with for my DofE Gold Qualifying expedition. 10/10 service and will recommend this shop to my team mates
July 13, 2024
Unprompted review
Reply from Millets - Croydon
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
William has been a star
William has been a star. Hugely knowledgeable, patient and helpful. Don’t bother going anywhere else . What wasn’t available in shop William organised to order online. 🙏🏼 thank you
July 13, 2024
Unprompted review
Reply from Millets - Croydon
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Great store for all things outdoor with…
Great store for all things outdoor with a good selection range and offers. Dylan and James were really helpful with choosing a tent and at the till. Very friendly and approachable staff.
July 10, 2024
Unprompted review
Reply from Millets - Croydon
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Excellent service
Wonderful shop with very knowledgeable staff. Thanks to Gabriel for the advice and helping me compare the finer details.
Had everything I needed in stock.
Cheers Millets Croydon, cheers Gabriel
July 8, 2024
Unprompted review
Reply from Millets - Croydon
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
James was very helpful.
James was very helpful.
He seemed pleased to help me with the backpack range.
Also asked what I thought of a couple dehydrated food packs I purchased, a little feedback for future customers. Sorry I couldn’t say as they are a first for me.
July 7, 2024
Unprompted review
Reply from Millets - Croydon
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
James was very accommodating!
June 29, 2024
Unprompted review
Reply from Millets - Croydon
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Millets Customer Care Team
James
James, the store manager was very generous with his time and explained everything so well. It was a great experience.
June 29, 2024
Unprompted review
Reply from Millets - Croydon
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
Super sales person
The customer service advisor, Kelvin advised me of the various options and selected the best styles for me. Helped me with sizing too and was very polite and friendly.
June 28, 2024
Unprompted review
Reply from Millets - Croydon
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Incredibly helpful staff
Incredibly helpful staff got me sorted last minute for my son to have kit for his DofE hike this week.
June 17, 2024
Unprompted review
Reply from Millets - Croydon
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Gabriel was really friendly.
June 15, 2024
Unprompted review
Reply from Millets - Croydon
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Cheaper than the Big DIY stores.
I felt really good about the customer service which I received. Diane was there for me as I walked in the Croydon branch. The stock is top quality and cheaper than the Big DIY stores.
June 11, 2024
Unprompted review
Reply from Millets - Croydon
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Diane was really polite and very…
Diane was really polite and very helpful. Her assistance was immensely appreciated.
June 5, 2024
Unprompted review
Reply from Millets - Croydon
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Millets Customer Care Team
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