Millets - Croydon Reviews 

718
TrustScore 5 out of 5

4.9

3-5 High Street, CR0 1QB Croydon, GB


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Rated 5 out of 5 stars

Visited Millets Croydon several times, and on every occasion have found all the staff extremely helpful, and very importantly, very patient. Have often been served by James and on each occasion he ha... See more

Company replied

Rated 5 out of 5 stars

Short queue, till staff apologised for any delays whilst serving a customer who was buying a lot of products. Whilst there was made aware of certain extra discounts when mixing and matching. Bought 3... See more

Company replied

Rated 5 out of 5 stars

Just visited Milletts Croydon for the second time in 2 weeks. The staff were very helpful & gave good honest advice & seemed well informed. Just great service, that is sadly missing in this world of i... See more

Company replied

Rated 4 out of 5 stars

I visited yesterday and despite being busy with other customers found the assistant Linda I dealt with most helpful. She was very patient and nothing was too much trouble for her. J

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Croydon

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 3-5 High Street, CR0 1QB, Croydon, United Kingdom

  • 02033 704559

4.9

Excellent

TrustScore 5 out of 5

718 reviews

5-star
4-star
3-star
2-star
1-star

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4.9

All reviews

(718)

5,078 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and helpful

James was extremely helpful, ringing around to find an item out of stock in the local store. The team in Millets Croydon are consistently helpful, friendly and willing to give very straight advice. Always a pleasure to go in there.

July 25, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service from James.

Excellent service from James.
Friendly and helpful

August 13, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Fantastic customer service from James

Came in to buy a tent, not a clue where to start but James was fantastic at advising us on all the options and features. We bought our tent with his help and are so glad to say it was a fantastic choice for our family! Thank you so much James!

August 18, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Really helpful staff member

Really helpful staff member Alex helped me get a waterproof jacket. It wasn't in stock but we ordered it for delivery.
Great to find a jacket for winter cycling, with underarm vents

August 17, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Good value and helpful advice from…

Good value and helpful advice from James (croydon store)

August 17, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Great reductions on camping equipment &…

Great reductions on camping equipment & friendly & knowledgeable staff.

August 16, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Staff very helpful and calm

Staff very helpful and calm. James was able to assist me pick the right size of shoe to fit my need. Good discount too 😊

August 12, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 4 out of 5 stars

Good friendly advice in store

Good friendly advice in store. no stock so ordered online from the store. Unfortunately the order for 2 identical items was split without accompanying information so I had to call customer support. the second half of the order still arrived within the estimated delivery time and in good condition.

July 31, 2024
Millets - Croydon logo

Reply from Millets - Croydon

Hi,

Many thanks for taking some time to provide your review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful. They know the products. Linda was able to get me sorted out within a few minutes. Very greatful that I could do my purchase quickly and efficiently. Thanks to the team at Croydon.

August 3, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Great experience!!!

Great experience!!!! The people in the store were very friendly and kind, also had great chat as well. Would recommend a 100%

August 8, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Diane was very friendly to my energetic…

Diane was very friendly to my energetic four year old and guided us towards exactly what we needed. Grat

August 6, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Great Service, going the extra mile.

Hi , I was having a problem deciding on a purchase for my wife , Dylan and Diane were very willing and patient with me and offered exchange if I got my wife’s size wrong. They made me feel valued and put my mind at ease. Great Service guys, thank you very much.

February 15, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

At millet’s amazing service and offers

At millet’s amazing service and offers, I would recommend to anyone interested in hiking and rock climbing to visit this store. Take advantage of this opportunity and enjoy your shopping while a very friendly staff will help you get your shopping in a wonderful experience. Thanks to James and Linda for the great service

July 29, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Fantastic service

Linda was really patient and helpful. I bought two pairs of sandals for my husband and myself, which was exactly what I went to buy. Great service, wonderful value and amazing service.

July 28, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Just went to browse…

We just went to browse!! Excellent store, well laid out. James was so helpful and friendly and guided us to items on sale to help with our purchases. Thank you 😊

July 27, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly and great customer experience …

Friendly and great customer experience.

July 21, 2024
Millets - Croydon logo

Reply from Millets - Croydon

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer experience across multiple visits

I have made mutiple visits to this store recently while preparing for a camping trip. Extremely friendly and helpful staff on each visit, warm greetings upon entering the store, staff attending to all questions asked and showing product options and informing of any promotions. Exactly the kind of service and experience that keeps me coming back. Thank you James for all of your assistance.

July 24, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

First camping experience and I was…

First camping experience and I was helped by James and his colleagues to pick up all what I needed.Thank you all so much.x

July 18, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Amazing customer service

Was cared for by Diane who tended to my novice needs for walking boots. I dont really shop on the high street anymore but Diane has changed my mind on this. Her knowledge and care with finding me the most comfortable footwear for my awkward shaped feet (basically a flipper!)was most appreciated. Thank you for restoring my faith in the retail experience!

July 24, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Rated 5 out of 5 stars

Staff are very warm,helpful.

Staff are very warm,helpful specially Gabriel even showed items customers might like and interested.

July 23, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

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