Visited Millets Croydon several times, and on every occasion have found all the staff extremely helpful, and very importantly, very patient. Have often been served by James and on each occasion he ha... See more
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Short queue, till staff apologised for any delays whilst serving a customer who was buying a lot of products. Whilst there was made aware of certain extra discounts when mixing and matching. Bought 3... See more
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Just visited Milletts Croydon for the second time in 2 weeks. The staff were very helpful & gave good honest advice & seemed well informed. Just great service, that is sadly missing in this world of i... See more
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I visited yesterday and despite being busy with other customers found the assistant Linda I dealt with most helpful. She was very patient and nothing was too much trouble for her. J
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Company details
About Millets - Croydon
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
3-5 High Street, CR0 1QB, Croydon, United Kingdom
- 02033 704559
4.9
Excellent
718 reviews
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Quick
Quick, Easy response. Came in said what I want and they showed me. Got it at a price lower than what I expected.
March 24, 2024
Unprompted review
Reply from Millets - Croydon
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Reply from Millets - Croydon
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
I had a super experience today at…
I had a super experience today at millets, everyone was so nice and helpful. Especially James.
Thank you for your help and smiling faces.
Janne
March 19, 2024
Unprompted review
Reply from Millets - Croydon
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Amazing easy service
Amazing easy service. Thanks so much too the kind staff who are very helpful. Especially to Shay-Ann and Will.
March 17, 2024
Unprompted review
Reply from Millets - Croydon
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
New Walking Shoes
Visited your store yesterday looking for a new pair of walking shoes. James was really helpful without being at all 'pushy' and with his help I chose a new pair and am really pleased with them. Indecommend them highly,
Robin
March 12, 2024
Unprompted review
Reply from Millets - Croydon
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Cashier was very helpful with my…
Cashier was very helpful with my purchase, good understanding had nice chat always shopping in millets very nice staff they have there
March 12, 2024
Unprompted review
Reply from Millets - Croydon
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great range of outdoor wear at very competitive prices.
I had a very successful trip into Milletts of Croydon today . The staff , Diane and James , were so friendly and helpful without being pushy and giving the hard sell . I was able to try a few things on and take my time . There were lots of discounted products and I was very happy with what I chose and felt I got great value for money . Would definitely recommend this store and will shop there again as I have done in the past .
March 12, 2024
Unprompted review
Reply from Millets - Croydon
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Great helpful staff
Great helpful staff. Gabriel was especially knowledgeable about the products and gave honest recommendations of what we would need. 10/10 for help and good customer service. Highly recommended shop and team.
March 10, 2024
Unprompted review
Reply from Millets - Croydon
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Recommended!
Ella was a star! I walked out with two pairs of shoes: excellent walking boots and great walking shoes. Ella was both professional and helpful.
March 10, 2024
Unprompted review
Reply from Millets - Croydon
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Amazing service from James and Linda!
March 9, 2024
Unprompted review
Reply from Millets - Croydon
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Gabriel was very helpful in the Croydon…
Gabriel was very helpful in the Croydon store
March 9, 2024
Unprompted review
Reply from Millets - Croydon
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Good quality for good money
It is always good quality for money,nice,helpful shop assistents.I like shopping at Millets.
March 5, 2024
Unprompted review
Reply from Millets - Croydon
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great after-sales service
After an initial hiccup with a mid-read invoice date,James dealt with the issue of faulty (not waterproof) walking shoes effectively and efficiently and supplied a replacement pair without fuss. I was very satisfied with the attention and service I received and will certainly make purchases from this store in the future.
March 1, 2024
Unprompted review
Reply from Millets - Croydon
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Very helpful staff
Lovely service from the staff. So helpful. Pleased to have such personal service. I recommend them!
February 27, 2024
Unprompted review
Reply from Millets - Croydon
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Fantastic store
Fantastic store, high standards and very friendly staff, especially James, Kalvin and Dylan who provided a fantastic service
February 24, 2024
Unprompted review
Reply from Millets - Croydon
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Thanks for your care and attention
Thanks for your care and attention. I'll be back.
February 15, 2024
Unprompted review
Reply from Millets - Croydon
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
Great store in central Croydon
Great store in central Croydon, with great quality items within all price ranges. I saw a rucksack reduced in the window display and couldn’t resist in the purchase. Please was offered a selection of items for 1/2 price , which was great. Got a travel size first aid kit. Friendly staff who assist but also give you the space to browse.
February 9, 2024
Unprompted review
Reply from Millets - Croydon
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Croydon
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Great service from Diana
Great service from the very helpful and friendly Diana.
February 9, 2024
Unprompted review
Reply from Millets - Croydon
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Very good lovely stops mr james is one…
Very good lovely stops mr james is one the best costumer servecer all best
ehsan.tukhi
February 9, 2024
Unprompted review
Reply from Millets - Croydon
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
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