Millets - Croydon Reviews 

718
TrustScore 5 out of 5

4.9

3-5 High Street, CR0 1QB Croydon, GB


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Rated 5 out of 5 stars

Visited Millets Croydon several times, and on every occasion have found all the staff extremely helpful, and very importantly, very patient. Have often been served by James and on each occasion he ha... See more

Company replied

Rated 5 out of 5 stars

Short queue, till staff apologised for any delays whilst serving a customer who was buying a lot of products. Whilst there was made aware of certain extra discounts when mixing and matching. Bought 3... See more

Company replied

Rated 5 out of 5 stars

Just visited Milletts Croydon for the second time in 2 weeks. The staff were very helpful & gave good honest advice & seemed well informed. Just great service, that is sadly missing in this world of i... See more

Company replied

Rated 4 out of 5 stars

I visited yesterday and despite being busy with other customers found the assistant Linda I dealt with most helpful. She was very patient and nothing was too much trouble for her. J

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Croydon

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 3-5 High Street, CR0 1QB, Croydon, United Kingdom

  • 02033 704559

4.9

Excellent

TrustScore 5 out of 5

718 reviews

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4.9

All reviews

(718)

5,222 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Team Was Helped and Supported…

Amazing Team Was Helped and Supported by Professional Customer Care Team Member Diane who helped me throughout my visit wanted to thank Diane for all her help product knowledge Customer Care Service and most of all a welcoming smile great personality
Thank you so Much Diane will be visiting again to pick up my next shop so many bargains and so much to offer in this Branch Millets Well Done Croydon Millets Team All the Abundance & Success for 2024

February 1, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Polite approach and comrahensive…

Polite approach and comrahensive knowledge of technical product on offer.

February 6, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Check out the sale.

Excellent friendly and helpful service. Great prices in the sale. Found the item perfect for me.

February 5, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent

Second time served by James. Good advice on the item I bought and the berghaus range,
Very knowledgeable. As always millets/blacks first.

February 4, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, friendly team. James gave me great advice on how to layer clothing for my first time hiking :)

February 4, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

My walking shoes are great

My walking shoes are great, thank you for your help and advice Dan.

February 1, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 4 out of 5 stars

Friendly customer service from William…

Friendly customer service from William in the croydon branch.

January 28, 2024
Unprompted review
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Reply from Millets - Croydon

Hi R Ahmed,

Thanks for the amazing review!

I am delighted to hear that you are happy with our service.

We hope that you continue to shop with us.

Regards,
Faiza,
Millets Online Reviews Team.

Rated 5 out of 5 stars

Linda & James - Best Service

Linda & James served me on Tuesday the 23rd of January 2024. As soon as I came into the store, Linda greeted me with a smile and made me feel welcomed. She then assisted myself with telling me exactly where to find the product I was looking for.

Upon going to checkout, Linda and James made me aware of the discounts available to me which were student and blue light discount which made me feel valued as a customer for their openness and honesty. James expressed his concern about the price of the product and made me aware of the price match policy also! With this I was able to save a lot of money on my purchase which felt great.

I cannot fault them at all on their customer service and their knowledge of store policy. With this in mind, I will certainly be returning to the store in future as I know they will look after me.

January 23, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

William Very helpful

William Very helpful, patient & friendly when helping us with our walking boots purchase.

January 21, 2024
Unprompted review
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Reply from Millets - Croydon

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 4 out of 5 stars

Thanks James for a very efficient…

Thanks James for a very efficient service.

December 8, 2023
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Good Afternoon,

Thanks for the 4* review!

I am delighted to hear that you are happy with our service.

We hope that you continue to shop with us.

Regards,
Anthony,
Millets Online Review Team

Rated 5 out of 5 stars

Expert advice and help

From the very start when I called the store to check availability and spoke to The Assistant Manager to when in the store, the customer care was brilliant. Diane, sales advisor with our Camps International Kenya Impact Expedition kit list in hand, listening to my sons needs and with her fabulous advice and guidance the correct kit was found, tried on and fitted correctly. It's quite overwhelming facing a months expedition at 14 and so Dianes input was invaluable. Thanks Diane! The cashier was also attentive and helpful.

January 2, 2024
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars
Millets - Croydon logo

Reply from Millets - Croydon

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Short queue fast service

Short queue, till staff apologised for any delays whilst serving a customer who was buying a lot of products. Whilst there was made aware of certain extra discounts when mixing and matching. Bought 3 items as well as collecting parcel from instore pick up point.

December 13, 2023
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Great store.

Neat & tidy store, clean fitting rooms. Linda was polite, friendly and professional.

December 10, 2023
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly staff and decent prices

Lots of selection in store good brands and even better prices, Gabriel was a great help in finding a decent pair of walking boots service was spot on, good knowledge of the product and how they should fit and be comfortable and the price merrell accentor 3 reduced to £79 bargain

December 9, 2023
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service free delivery good…

Great service free delivery good products good price best john french

December 4, 2023
Millets - Croydon logo

Reply from Millets - Croydon

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent advice

Excellent advice, friendly, professional, helpful.

November 29, 2023
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Would recommend!

The young man who served me earlier today was lovely. Overall great store with lots of range to choose from. Happy with my purchases.

November 27, 2023
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Really friendly helpful staff

Really friendly helpful staff, everything I needed to get for my trip they had in stock with some good offers! So all round a really great experience

September 20, 2023
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

10/10

Fantastic store with lots of choice, black Friday sales had some good deals. Was seen to by kalvin who was very attentive, took his time to advise me on what I needed. Overall pleasant experience x

November 24, 2023
Unprompted review
Millets - Croydon logo

Reply from Millets - Croydon

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

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