Had a great experience here. Mitch served us and helped me choose the right pair of walking shoes for my trip to New Zealand! So helpful, calm and patient. He showed me the best shoes for my trip and... See more
Company replied
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See what reviewers are saying
Still a fully stocked Millets with wide range of clothes, walking shoes, boots and camping stuff at reasonable prices. You can try on walking boots rather than risking Online buying. So best to use th... See more
Company replied
Malia provided an exceptional level of customer service today. She was polite and went above and beyond in attempting to process some returns, trying different systems and even calling another store m... See more
Company replied
Fast delivery. Good value for money. But can anyone explain why a UK outlet is selling thermometers graduated in F° as well as C°? And the wind-chill calculator on the back of the zip-puller style t... See more
Company replied
Company details
About Millets - Dorking
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
10/11 St Martins Walk, RH4 1UT, Dorking, United Kingdom
- 01306 776678
4.9
Excellent
488 reviews
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Came into the store In Dorking and was…
Came into the store In Dorking and was met by very helpful staff and left with the happy and with all products I was after. Would recommend this friendly store to anyone
May 20, 2024
Unprompted review
Reply from Millets - Dorking
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Amazing staff
Amazing staff, Mitch was great help and got what I needed thank you 🙂
May 31, 2024
Unprompted review
Reply from Millets - Dorking
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Great choice, great advice.
Great advice when choosing new hiking boots for summer, staff very knowledgeable
May 24, 2024
Unprompted review
Reply from Millets - Dorking
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very knowledgeable and friendly team
Very knowledgeable and friendly team. Couldn’t do more to help if they tried.
May 18, 2024
Unprompted review
Reply from Millets - Dorking
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Dorking
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great service
Great service, great staff, always met with a friendly face
June 1, 2024
Unprompted review
Reply from Millets - Dorking
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Reply from Millets - Dorking
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Very helpful
Came in looking for a few new bits for a camping trip coming up. I had an idea but certainly needed some assistance. Mitch was on hand to answer all of my questions and helped me select the ideal camping essentials for my trip. Really helpful. Thank you Millets Dorking!
June 1, 2024
Unprompted review
Reply from Millets - Dorking
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great staff and great service highly…
Great staff and great service highly recommend this store for all your camping need
June 1, 2024
Unprompted review
Reply from Millets - Dorking
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Pop in to have look for walking shoes…
Pop in to have look for walking shoes and wasn't sure which would be best suited for me but mitch was extremely helpful and help me find the right pair
May 19, 2024
Unprompted review
Reply from Millets - Dorking
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Mitch and his team are fantastic
Mitch and his team are fantastic. Really helpful and polite. Often come in due to their friendly nature.
May 25, 2024
Unprompted review
Reply from Millets - Dorking
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Pop in for a kids coat a month or so…
Pop in for a kids coat a month or so ago and was very helpful and friendly
April 9, 2024
Unprompted review
Reply from Millets - Dorking
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Helpful staff
Very helpful and pleasant staff at Dorking Millets. Thanks for you help Mitch 629 :)
May 28, 2024
Unprompted review
Reply from Millets - Dorking
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Excellent customer service and…
Excellent customer service and knowledge of clothing items for would be hikers 🙌 shout out to Josh629 for pointing out discounts 🙌
May 21, 2024
Unprompted review
Reply from Millets - Dorking
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Millets Customer Care Team
Reply from Millets - Dorking
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Helpful advice
Josh 629 was great. Really friendly, helpful and knowledgeable. He offered us advice and we returned to buy after looking at other options in Dorking.
May 19, 2024
Unprompted review
Reply from Millets - Dorking
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
The whole team were amazing
The whole team were amazing, friendly and had the time to talk through all decisions throughly. Highly recommend.
May 11, 2024
Unprompted review
Reply from Millets - Dorking
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Aimee was very helpful
Aimee was very helpful, taking a lot of trouble to identify the best product for the purpose, & consulting her manager, who in turn got some advice over the phone from a tent specialist. Very impressed! Don’t often get service like that. My opinion of Milletts has shot up.
May 15, 2024
Unprompted review
Reply from Millets - Dorking
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Josh
Josh at the Dorking store was great today - friendly and quick to help us find what we needed - thanks !
May 12, 2024
Unprompted review
Reply from Millets - Dorking
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Great Service
Mitch was extremely knowledgeable and helpful with preparing for a dofe expedition.
May 12, 2024
Unprompted review
Reply from Millets - Dorking
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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