Had a great experience here. Mitch served us and helped me choose the right pair of walking shoes for my trip to New Zealand! So helpful, calm and patient. He showed me the best shoes for my trip and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Still a fully stocked Millets with wide range of clothes, walking shoes, boots and camping stuff at reasonable prices. You can try on walking boots rather than risking Online buying. So best to use th... See more
Company replied
Malia provided an exceptional level of customer service today. She was polite and went above and beyond in attempting to process some returns, trying different systems and even calling another store m... See more
Company replied
Fast delivery. Good value for money. But can anyone explain why a UK outlet is selling thermometers graduated in F° as well as C°? And the wind-chill calculator on the back of the zip-puller style t... See more
Company replied
Company details
About Millets - Dorking
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
10/11 St Martins Walk, RH4 1UT, Dorking, United Kingdom
- 01306 776678
4.9
Excellent
488 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
Really great little shop with good levels of stock. I recently had an issue with a pair of walking shoes that I had to return and I was given a replacement quickly and easily. I got great customer service and info from Josh629 who was really helpful.
July 30, 2024
Unprompted review
Reply from Millets - Dorking
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Excellent service at Dorking
The staff at Dorking, particularly Mitch, were helpful and knowledgable. As a novice camper they explained pros and cons for each tent I considered. They made recommendations too. I left certain of my purchase decision.
July 24, 2024
Unprompted review
Reply from Millets - Dorking
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
A valued business in Dorking thanks to Joe and team
Joe and Millets have been in Dorking for a long time - always helpful and friendly and with some great deals. I rang yesterday to reserve an item not available on click and collect - he recognised the description I gave of myself, put the item aside and I collected it first thing this morning. A valued business in Dorking thanks to Joe and team.
July 16, 2024
Unprompted review
Reply from Millets - Dorking
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Very helpful and friendly staff
Very helpful and friendly staff. Joe 629 ensured we found the right product for my son. Thank you.
July 13, 2024
Unprompted review
Reply from Millets - Dorking
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Served by Mitch
Served by Mitch
Approachable, helpful and offered good practical advice. Will definitely visit again
July 12, 2024
Unprompted review
Reply from Millets - Dorking
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Mitch was super helpful assisting me…
Mitch was super helpful assisting me with a store return today. He was polite, very happy to help and courteous. Fantastic service.
July 10, 2024
Unprompted review
Reply from Millets - Dorking
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Friendly and helpful service.
July 6, 2024
Unprompted review
Reply from Millets - Dorking
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Wonderful service from Mitch and Josh.
Wonderful service from Mitch and Josh.
July 7, 2024
Unprompted review
Reply from Millets - Dorking
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Amelia and the store manager (sorry…
Amelia and the store manager (sorry didn’t catch his name) were fantastic today. We had to kit out our two teenagers for D of E and they were knowledgeable but also aware that we need to be cost efficient! I would definitely go back in the future and was really impressed with the care and customer service.
July 6, 2024
Unprompted review
Reply from Millets - Dorking
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Millets Customer Care Team
Mitch was really helpful in dorking…
Mitch was really helpful in dorking store today - he advised me which sleeping bag would be best for my sons DofE trip
Thanks for your help
July 3, 2024
Unprompted review
Reply from Millets - Dorking
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
I went to buy some new outdoor clothing…
I went to buy some new outdoor clothing and was served by Mitch who was very helpful but not pushy. Overall a pleasant experience.
June 24, 2024
Unprompted review
Reply from Millets - Dorking
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Good customer service
I came in to this store looking for a rucksack for a friends camping trip, the staff were helpful and great customer service.
definitely be going back
June 17, 2024
Unprompted review
Reply from Millets - Dorking
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Very pleasant experience very helpful
Very pleasant experience very helpful
Gave good advice will be back for more soon
June 13, 2024
Unprompted review
Reply from Millets - Dorking
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Millets for very good outdoor gear
Excellent service polite and helpful
June 11, 2024
Unprompted review
Reply from Millets - Dorking
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Friendly and supportive staff without…
Friendly and supportive staff without being pushy. Thanks Josh!
June 9, 2024
Unprompted review
Reply from Millets - Dorking
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Got what I needed and Josh 629 was…
Got what I needed and Josh 629 was helpful and informative.
June 8, 2024
Unprompted review
Reply from Millets - Dorking
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Very helpful staff
I popped in for a light rain jacket they had exactly what I was looking for. Aimee was very helpful.
May 21, 2024
Unprompted review
Reply from Millets - Dorking
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Good service
Needed help with my new shoes and the guy Mitch helped me out and found me a pair that suited my needs. Thank you.
June 1, 2024
Unprompted review
Reply from Millets - Dorking
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Great service and experience
Great service and experience
I was in need of new hiking equipment. Josh and aimee were very knowledgeable and helped me find everything I needed. Great service and very friendly.
June 1, 2024
Unprompted review
Reply from Millets - Dorking
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Friendly and very helpful
Friendly and very helpful. Mitch always comes to the aid of customers as soon as they enter more or less
May 29, 2024
Unprompted review
Reply from Millets - Dorking
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.