Millets - Dorking Reviews 

488
TrustScore 5 out of 5

4.9

10/11 St Martins Walk, RH4 1UT Dorking, GB


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Rated 5 out of 5 stars

Had a great experience here. Mitch served us and helped me choose the right pair of walking shoes for my trip to New Zealand! So helpful, calm and patient. He showed me the best shoes for my trip and... See more

Company replied

Rated 5 out of 5 stars

Still a fully stocked Millets with wide range of clothes, walking shoes, boots and camping stuff at reasonable prices. You can try on walking boots rather than risking Online buying. So best to use th... See more

Company replied

Rated 5 out of 5 stars

Malia provided an exceptional level of customer service today. She was polite and went above and beyond in attempting to process some returns, trying different systems and even calling another store m... See more

Company replied

Rated 4 out of 5 stars

Fast delivery. Good value for money. But can anyone explain why a UK outlet is selling thermometers graduated in F° as well as C°? And the wind-chill calculator on the back of the zip-puller style t... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store

About Millets - Dorking

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 10/11 St Martins Walk, RH4 1UT, Dorking, United Kingdom

  • 01306 776678

4.9

Excellent

TrustScore 5 out of 5

488 reviews

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4.9

All reviews

(488)

5,481 reviews in the last 12 months

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Rated 5 out of 5 stars

Aimee was very helpfull

Aimee was very helpfull, as was the young man there, both were pleasant and knowledgeable without being intrusive, purchased an extra item I had been undecided about as I was relaxed to look round the store, after getting first item sorted.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Mitch helped me with my purchase of…

Mitch helped me with my purchase of Merrill walking trainers - very helpful and patient.
Millets in Dorking is a decent shop. Very much recommend.

December 29, 2024
Unprompted review
Millets - Dorking logo

Reply from Millets - Dorking

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Friendly staff offering great advice…

Friendly staff offering great advice and all at really good value. 👍

December 23, 2024
Unprompted review
Millets - Dorking logo

Reply from Millets - Dorking

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Great guidance in identifying the right coat for me

Mitch was really helpful in identifying a coat that suited my needs and reassured me that if I wanted to get back to him about the coat, he would be happy to help.
He was also helpful in giving help towards buying a pair of trousers I am considering.

December 23, 2024
Unprompted review
Millets - Dorking logo

Reply from Millets - Dorking

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Visited Millets Dorking on Thurs…

Visited Millets Dorking on Thurs 19/12/24 afternoon, staff very friendly and extremely helpful, did not have jacket I wanted in right colour/size match so took my order and it was delivered to home free of charge the next day by courier. Service could not have been better, jacket is fine and price was excellent. 5***** all round!

December 19, 2024
Unprompted review
Millets - Dorking logo

Reply from Millets - Dorking

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful knowledgeable staff

Helpful knowledgeable staff, successful visit!

December 22, 2024
Unprompted review
Millets - Dorking logo

Reply from Millets - Dorking

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service

Served by Aimee and Mitch at Dorking millets. Very helpful and friendly service with good advice about ordering and returns. Ordering from store is a quick and easy way to avoid extra charges and the return items is easy to a store. My delivery to store is 3-5 working days.
Thank you!

December 19, 2024
Unprompted review
Millets - Dorking logo

Reply from Millets - Dorking

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Mitch was extremely polite and very…

Mitch was extremely polite and very helpful.

December 18, 2024
Unprompted review
Millets - Dorking logo

Reply from Millets - Dorking

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Mitch served me for my sleeping bag…

Mitch served me for my sleeping bag purchase. He took me through all the options having first established my requirements. And there was me thinking a sleeping bab is sleeping bag! Who knew……well Mitch did so right bag fit for purchase

December 15, 2024
Unprompted review
Millets - Dorking logo

Reply from Millets - Dorking

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

First for maps

First for maps. The very helpful staff helped me locate the map number I needed for my next trip, ordered it for me, and it arrived next day delivery free, price very decent. Impressed!

December 5, 2024
Unprompted review
Millets - Dorking logo

Reply from Millets - Dorking

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

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